Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely, with some praising staff like Jerome for excellent service, while others report rudeness and unhelpfulness from employees.
Speed of Service
Many customers complained about slow service, with long wait times reported at both the drive-thru and in-store.
Food Quality
Food quality is inconsistent; while some customers received hot and fresh meals, others reported cold food and incorrect orders.
Cleanliness and Environment
The cleanliness of the location is a concern, with reports of dirty conditions and the presence of homeless individuals affecting the dining experience.
Operational Issues
Customers noted issues with the restaurant's hours and service availability, including being closed when advertised as open and problems with order fulfillment.
DS
Darryl Sylver
Nov 16, 2025
5.0
The handsome young man who handed me my order was extremely nice and helpful
JL
Jerica Luoma
Nov 3, 2025
2.0
I hate to sound like this but there were a lot of people in here that weren't ordering. I had to order off the kiosk and then pay at the counter because I had cash and I was standing there for at least 15 minutes. The lady that finally cashed me out was really nice but I won't go back to this one. The nuggets were fresh though.
SH
Steve Hakim
Nov 2, 2025
5.0
Good service and good food.
TM
TURY MORENO
Oct 31, 2025
5.0
Typical MCDONALD'S...taking care of drive trough but not customers inside
LT
Louis Testa
Oct 30, 2025
2.0
McDonald's has got gone severely down hill over the years.