Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,651 reviews
5 stars
917
4 stars
450
3 stars
444
2 stars
224
1 star
616
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned cold or incorrectly prepared food, with several customers expressing dissatisfaction with their meals.
Staffing Issues
Numerous comments highlighted understaffing, leading to delays and inadequate customer service.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and floors.
Management Concerns
Feedback indicated issues with management, including unhelpful responses to complaints and a lack of effective training for staff.
- DRdestiny R1 day ago1.0Would give zero stars if I can, went late night around 12 AM ordered chocolate chip cookies , and $5 bags. When I get my food, I checked the bag and I noticed that my cookies were cold and I asked them to make them fresh fresh when I pulled up initially. When I told the guy, he said “that’s how they come”. How does fresh cookies come out cold? The worker was a young white male with a blonde ponytail, he tried to argue me down that the cookies were fresh when they were cold instead of asking to remake them. Then the fries that came with the meal were not hot at all. The workers were in the back horse playing. The worker had bad customer service! Will not be coming back to this one late at night ever again.
- ABAnthony BoemioNov 1, 20252.0Horrible customer service
- EHErnesto HernandezOct 30, 20251.0This location is constantly understaffed so it causes the wait times to be bad. I was waiting in the drive thru for more than 12 mins or so with no one answering or saying anything and then when they did respond asked if I was going to use the mobile app and I said yes then gave the code and then no response. Then I hear them ask the same thing to the other side, mind you I had been waiting there for much longer. Then I said multiple times "Hello" and there was no response. I had to just reverse out and leave out of frustration.
- RHRoxanne HaguewoodOct 29, 20251.0The manager was rude and couldn't accommodate my son code, because it wasnt working. Never coming here again. The kid in the drive thru was awesome!
- AJAaron JeffersonOct 8, 20251.0They didn't make my food right. I ordered the gold deluxe crispy chicken sandwich and it didn't have no bacon like it was supposed to or have enough lettuce but they wanna sit there and give me a messy, sloppy nasty double quarter pounder with sauce dripping all over the place. I called the store to speak with the manager and she hung up on me(rude)..I called back and I had to scream because of what they did to my food. If you guys don't want to do your job then just quit. This McDonald's has fallen off the wagon and the service here is awful. Everyone employed at this location needs to be fired!!! The managers need to be fired too!!!
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 1501 W Lake Mead, Las Vegas?
This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-thru services.
Does this McDonald's offer delivery and pickup options?
Yes, McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services at this location.
Can I order McDonald's food through a mobile app?
Yes, you can order using the McDonald's App available on iOS and Android platforms.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru service available at this McDonald's?
Yes, this McDonald's offers 24/7 drive-thru service.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby restaurants can I visit along with McDonald's at 1501 W Lake Mead?
Nearby dining options include El Pollo Loco, Del Taco, Jack in the Box, Panda Express, Taco Bell, and Big Jerk.
Are there any nearby shopping or convenience stores around this McDonald's?
Yes, nearby you can find DG Market, Mario's Westside Market, Dollar General, Dollar General Market, CVS Pharmacy, and Smokey's Mini Mart.
What nearby services can assist with money transfers or shipping?
Western Union money transfer services and a UPS Access Point location are close to McDonald's for your convenience.
Are there any local attractions or parks near McDonald's at 1501 W Lake Mead?
Historic Westside Legacy Park is a nearby attraction you might want to visit before or after your meal.