McDonald's

3.7
1585 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10290 W Charleston Blvd, Las Vegas, NV
89135, United States

Hours

Reviews

3.7
1,585 reviews
5 stars
677
4 stars
335
3 stars
228
2 stars
102
1 star
243

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, stale, and incorrect orders.

Service Speed

Many reviews highlighted consistently slow service, particularly in the drive-thru, with long wait times reported.

Customer Service

Mixed feedback on customer service; while some praised individual employees, others reported rudeness and unhelpfulness from staff.

Cleanliness

Several customers noted cleanliness issues, including dirty dining areas and bathrooms.

Order Accuracy

Frequent complaints about missing items and incorrect orders, indicating a need for better staff training.
  • JK
    Joe Konstantin
    Jan 1, 2026
    1.0
    Food is trash, don’t eat Macdonalds
  • MC
    Michele C
    Dec 30, 2025
    3.0
    Every time I go to that location someone either doesn't speak English or the cashier at the register is not so customer friendly. The people in the back work hard but the older non English speaking staff needs to work faster and have better customer service, especially towards brown skinned people. I watched multiple white customers get their orders and mines was ordered online over a hour ago. We're all equal and black people support mcdonald's way more than any other race. I'd like to see better communication and better customer service and hire people who speak and understand English
  • MR
    Maria Cristina Raya
    Dec 30, 2025
    5.0
    Every time, my order is perfect and delicious
  • JF
    Jim F.
    Dec 18, 2025
    1.0
    This McDonalds has really gone down hill. The food today was pure garbage. Big Macs had dry buns cold stale burger patties. Filet o fish buns were totally dried out and literally crumbled. The only thing barely edible were the fries. It’s getting to where the health department needs to check this place out. Did not feel like getting back in the car and driving back for a pointless complaint to the manager who is the one that should be held accountable for this mess.
  • RR
    Ron Rinaldi
    Nov 28, 2025
    1.0
    I've been to, I don't know, about 100 different McDonald's across the country? This is, by far, the worst I've been to. I always stop here for breakfast (order through the Drive-thru) whenever I stay down the road at Red Rock. And McDonald's coffee is much better than the crap known as Starbucks. I always order the same thing; a #3 Extra Value Meal (Bacon, Egg and Cheese Biscuit) with a large coffee. And I always specify that I want my coffee black with 2 buckets of cream and 6 packets of Splenda on the side! And NEVER at this location do I get what I ask for NOR deserve. This includes one of more of the following in a given visit: -Tepid coffee -No stir stick (What? Am I gonna stir my coffee with my fingers!?) -I get Equal and or Sugar instead of Splenda -I get the opposite: 6 creams and 2 Splendas -They put the cream and Splenda in the coffee and not on the side AS REQUESTED! As it is, your Splenda dispensers are inefficient and don't dispense what is equivalent to six packets... and/or your staff are inefficient. -NO NAPKINS!! -Some of your staff (specifically young Mexican girls) have an attitude in reacting to me politely showing them what they did wrong or forgot with my order. And why do you print and give customers receipts that have an adhesive banking!? Not exactly convenient.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10290 W Charleston Blvd, Las Vegas?

McDonald's at 10290 W Charleston Blvd is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and what are the delivery options?

Yes, this McDonald's offers delivery including curbside pickup, delivery, same-day delivery, and no-contact delivery.