Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted dissatisfaction with food quality, including cold, stale, or incorrect items.
Cleanliness
Several customers noted that the location was dirty, with unclean bathrooms and trash issues.
Customer Experience
Some customers had positive experiences with specific staff members, but overall, many felt ignored or disrespected.
JM
Jermaine Mason
Feb 24, 2026
3.0
Employees ignore customers.
MM
May
Feb 20, 2026
1.0
A couple months ago, when I ordered at the drive-through, one male cashier stared at me in a very unfriendly way throughout the entire interaction. I made eye contact as well because I was confused and trying to understand what was going on.
A few days later, during another drive-through visit, a different male cashier also stared at me in an extremely intense and suspicious manner. His eyes did not leave my face at all, even while taking my credit card and operating the payment machine. It felt very uncomfortable and unsettling.
I did not say anything at the time because I was worried that if I expressed my discomfort, I might be treated as if I were overreacting. However, this experience left me feeling uneasy
I have visited many other McDonald’s locations and have never experienced anything like this. Because of these interactions, I no longer feel comfortable returning to this particular location.
BF
Blessed & Highly Favored
Feb 2, 2026
1.0
Selling black eggs is putting my health in jeopardy, offering a FREE MEAL ( which I DENIED) doesnt solve the issue 😠. DO BETTER n stop putting ppls lives in n health in jeopardy
Too bad I can't post a pic cause I have the proof
CC
Collin
Feb 2, 2026
1.0
I had two mobile orders in drive thru. This was too much for them to handle. They brought over the manager that was completely confused and kept trying to tell us if we had mobile orders then we wouldn't have received receipts. Well sorry to say but we did in fact have mobile orders and they gave us our receipts at the first window. Hard to call us liers when we have both the receipts and mobile orders to match right in front of your face. When we tried to explain we were missing all our food for the second order the manager kept repeating "if you have a receipt then the food for it is in the bag". I literally had to pull everything out of the bag and be like "so you're trying to tell me this double cheese burger is actually hot and spicy like on this receipt?". It was such a ridiculous experience she just wouldn't listen to anything.
MC
Michele C
Dec 30, 2025
3.0
Every time I go to that location someone either doesn't speak English or the cashier at the register is not so customer friendly. The people in the back work hard but the older non English speaking staff needs to work faster and have better customer service, especially towards brown skinned people. I watched multiple white customers get their orders and mines was ordered online over a hour ago. We're all equal and black people support mcdonald's way more than any other race. I'd like to see better communication and better customer service and hire people who speak and understand English
What are the operating hours of McDonald's at 10290 W Charleston Blvd, Las Vegas?
McDonald's at 10290 W Charleston Blvd is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery and what are the delivery options?
Yes, this McDonald's offers delivery including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is there a drive-through service available at this McDonald's and what are its hours?
Yes, drive-through is available 24/7 at this McDonald's location.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order food online or through a mobile app at this McDonald's location?
Yes, you can order online via their delivery website or use the McDonald's app available on both iOS and Android.
What types of menu items are available at this McDonald's?
McDonald's serves a variety of menu options including burgers, breakfast items, coffee, ice cream, sandwiches, and more made with quality ingredients.
Are there other fast food restaurants near this McDonald's on W Charleston Blvd?
Yes, nearby fast food options include Del Taco, Port of Subs, Wingstreet, and Pizza Hut, offering Mexican food, sandwiches, wings, and pizza respectively.
What coffee shops are located near this McDonald's?
Starbucks is a nearby coffee shop where customers can enjoy various coffee and tea options before or after visiting McDonald's.
Are there any health-focused cafes near this McDonald's location?
Yes, Tropical Smoothie Cafe is close by and offers smoothies, juices, and health-conscious food options.
Can customers find beauty and wellness services near McDonald's at 10290 W Charleston Blvd?
Yes, nearby beauty and wellness services include Hair by Paulina, Golden Nail Lounge, Razor Ray's Studio, Hair by Jacki, Nini Brows, and Great Clips.
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