Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with food quality, including cold, stale, and incorrect orders.
Service Speed
Many reviews highlighted consistently slow service, particularly in the drive-thru, with long wait times reported.
Customer Service
Mixed feedback on customer service; while some praised individual employees, others reported rudeness and unhelpfulness from staff.
Cleanliness
Several customers noted cleanliness issues, including dirty dining areas and bathrooms.
Order Accuracy
Frequent complaints about missing items and incorrect orders, indicating a need for better staff training.
JK
Joe Konstantin
Jan 1, 2026
1.0
Food is trash, don’t eat Macdonalds
MC
Michele C
Dec 30, 2025
3.0
Every time I go to that location someone either doesn't speak English or the cashier at the register is not so customer friendly. The people in the back work hard but the older non English speaking staff needs to work faster and have better customer service, especially towards brown skinned people. I watched multiple white customers get their orders and mines was ordered online over a hour ago. We're all equal and black people support mcdonald's way more than any other race. I'd like to see better communication and better customer service and hire people who speak and understand English
MR
Maria Cristina Raya
Dec 30, 2025
5.0
Every time, my order is perfect and delicious
JF
Jim F.
Dec 18, 2025
1.0
This McDonalds has really gone down hill. The food today was pure garbage. Big Macs had dry buns cold stale burger patties. Filet o fish buns were totally dried out and literally crumbled. The only thing barely edible were the fries. It’s getting to where the health department needs to check this place out. Did not feel like getting back in the car and driving back for a pointless complaint to the manager who is the one that should be held accountable for this mess.
RR
Ron Rinaldi
Nov 28, 2025
1.0
I've been to, I don't know, about 100 different McDonald's across the country? This is, by far, the worst I've been to.
I always stop here for breakfast (order through the Drive-thru) whenever I stay down the road at Red Rock. And McDonald's coffee is much better than the crap known as Starbucks.
I always order the same thing; a #3 Extra Value Meal (Bacon, Egg and Cheese Biscuit) with a large coffee. And I always specify that I want my coffee black with 2 buckets of cream and 6 packets of Splenda on the side!
And NEVER at this location do I get what I ask for NOR deserve. This includes one of more of the following in a given visit:
-Tepid coffee
-No stir stick (What? Am I gonna stir my coffee with my fingers!?)
-I get Equal and or Sugar instead of Splenda
-I get the opposite: 6 creams and 2 Splendas
-They put the cream and Splenda in the coffee and not on the side AS REQUESTED! As it is, your Splenda dispensers are inefficient and don't dispense what is equivalent to six packets... and/or your staff are inefficient.
-NO NAPKINS!!
-Some of your staff (specifically young Mexican girls) have an attitude in reacting to me politely showing them what they did wrong or forgot with my order.
And why do you print and give customers receipts that have an adhesive banking!? Not exactly convenient.
What are the operating hours of McDonald's at 10290 W Charleston Blvd, Las Vegas?
McDonald's at 10290 W Charleston Blvd is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery and what are the delivery options?
Yes, this McDonald's offers delivery including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is there a drive-through service available at this McDonald's and what are its hours?
Yes, drive-through is available 24/7 at this McDonald's location.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order food online or through a mobile app at this McDonald's location?
Yes, you can order online via their delivery website or use the McDonald's app available on both iOS and Android.
What types of menu items are available at this McDonald's?
McDonald's serves a variety of menu options including burgers, breakfast items, coffee, ice cream, sandwiches, and more made with quality ingredients.
Are there other fast food restaurants near this McDonald's on W Charleston Blvd?
Yes, nearby fast food options include Del Taco, Port of Subs, Wingstreet, and Pizza Hut, offering Mexican food, sandwiches, wings, and pizza respectively.
What coffee shops are located near this McDonald's?
Starbucks is a nearby coffee shop where customers can enjoy various coffee and tea options before or after visiting McDonald's.
Are there any health-focused cafes near this McDonald's location?
Yes, Tropical Smoothie Cafe is close by and offers smoothies, juices, and health-conscious food options.
Can customers find beauty and wellness services near McDonald's at 10290 W Charleston Blvd?
Yes, nearby beauty and wellness services include Hair by Paulina, Golden Nail Lounge, Razor Ray's Studio, Hair by Jacki, Nini Brows, and Great Clips.