Jimmy John's

3.7
150 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10870 W Charleston Blvd, Las Vegas, NV
89135, United States

Hours

Reviews

3.7
150 reviews
5 stars
71
4 stars
27
3 stars
11
2 stars
11
1 star
30

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing ingredients and wrong items being delivered.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and lack of resolution for complaints.

Speed of Service

While some customers praised the speed of service, others experienced long wait times and delays in order fulfillment.

Cleanliness

Some reviews noted cleanliness issues within the store, impacting the overall dining experience.

Food Quality

Mixed reviews on food quality, with some customers enjoying the sandwiches while others found them bland or unsatisfactory.
  • NM
    Nicole M
    Oct 13, 2025
    1.0
    My order was a simple turkey tom no substitutions no changes..and they still managed to forget the TURKEY. Comical. Awful service. Sad sandwich. Save your money go literally anywhere else.
  • MS
    Maximilian Struck
    Oct 11, 2025
    2.0
    Order took 45 minutes. Order was wrong, and unwhich was underwhelming/soggy. Not to the Jimmy John standard I'm accustomed.
  • CB
    Clinton Brewer
    Oct 2, 2025
    1.0
    Placed my order online for pickup, and requested no mayo. Got all the way home to find mayo on my sandwich. Double checked my receipt and it says no mayo. Not the first time they’ve messed up either. Went all the way back to the store, and the staff seemed frustrating I was even bringing their mistake to attention and only offered to just remake the sandwich. I asked what about my back and forth trips and time wasted? They seemed more annoyed and offered a free bag of chips or cookie, even though I already had chips with my order. While I was thinking about what to choose, the white gentleman with facial hair, whom i was told is a manager, working the line yelled at me “at least I don’t wait over an hour!” I felt completely threatened and uncomfortable for just trying to get my correct order and consideration for my time. I asked for my money back and the same guy working the line yelled again that he already remade my sandwich, when I never even agreed to that yet. It seemed like he wanted to fight me and I will never ever go back to Jimmy John again. Staff is rude and aggressive, and apparently can’t read either.
  • IM
    Ian McNary
    Sep 20, 2025
    4.0
    Freaky fast
  • CM
    Carol Martin
    Aug 29, 2025
    3.0
    Not clean or friendly