At Häagen-Dazs Shops, we serve ice cream worth slowing down for. Crafted with simple ingredients—cream, milk, sugar, and eggs—and only the finest additions, our ice cream contains no artificial colors, flavors, or preservatives. Since 1976, we’ve invited guests to pause, savor and enjoy the simple pleasure of premium. That’s Dazs.
I visited the 24-hour Häagen-Dazs and Cinnabon at New York, New York in Las Vegas around 3.30 AM for Sonne Coffee. I am normally a very friendly person, I always greet politely, and I rarely ever write negative reviews. I am not someone who complains easily or has high expectations, but this experience was truly disappointing.
The team leader on shift, Gabriela, did not greet me at all. no hello, no eye contact. She seemed much more interested in chatting with two employees, one in front of the counter and one behind it, than in acknowledging a customer. When I asked politely if they served cappuccino, she reacted in a noticeably unfriendly and dismissive way.
She took my order without a hint of courtesy or professionalism. As I left, she called out “Have a wonderful day darling” in a sarcastic tone.
The coffee itself was good, but the level of customer service was unacceptabl. Especially coming from someone in a leadership position. Her behavior does not reflect well on the establishment.
VV
V
Oct 19, 2025
3.0
Ich hatte bei den enormen Preisen erwarten, dass mich ein absolut phänomenales Geschmackserlebnis vom Hocker haut. Das Eis schmeckt gewohnt sehr gut. Aber hey, ihr übertreibt es ...