While many customers praised the deliciousness and freshness of the desserts, several reviews noted declining quality, with complaints about stale items and lack of flavor.
Customer Service
Customer service experiences were mixed; some praised friendly and helpful staff, while others reported rude and inattentive service, leading to frustration.
Atmosphere
The bakery is generally described as clean and inviting, though some customers mentioned issues with parking and limited seating.
Variety and Availability
Customers appreciated the variety of desserts offered, but some expressed disappointment over frequently unavailable items.
LF
Lisa Falcon
6 days ago
1.0
I was really disappointed overall, which was a surprise because everything looked beautiful. The cupcake cake itself was dry, the icing was a major letdown—it tasted like it was made with Crisco or lard. I specifically asked and was assured it was buttercream, but it was whipped, flavorless, and not what I expected at all. I threw it all away. The macarons were mediocre at best—crumbly and tasted old. The butter cookies were pleasant enough, but honestly I’d choose prepackaged Milano cookies over them. To make matters worse, after I had already made my purchase, the girl behind the counter mentioned that items are delivered every couple of days, which may explain the lack of freshness. That said, I did grab an ice cream cookie sandwich on my way out, and that was actually very good. Unfortunately, one good item wasn’t enough to make up for the rest. I wouldn’t recommend this location—though maybe it’s better else where.
DD
Dione
Feb 21, 2026
5.0
Preordered a cake and picked it up a week later. everything went so smoothly and the cake was delicious. They even had options for people in my group with multiple allergies. Would definitely order from here again
AS
Anthony Shor
Feb 18, 2026
4.0
Excellent service. Great cake.
JM
Joshua Moses
Feb 18, 2026
3.0
I visited this location for the first time. The store was clean. The products looked good. I tried their Cannoli and it was good.
AR
A R
Jan 18, 2026
1.0
I have ordered cakes from this bakery every year for my husband’s birthday, but unfortunately the last two years, including this most recent order, have been extremely disappointing.
We hosted a large birthday celebration with executives and colleagues from various professional fields at an exclusive venue at Caesars Palace, so naturally I expect a high level of quality. While the cake was beautiful aesthetically, the taste was unacceptable. The cake was dry and had an overwhelming chemical/food coloring flavor, which made it unpleasant to eat. I also called ahead to confirm, again, that the filling would be buttercream, and it was not. This level of inaccuracy is frustrating, especially for a premium-priced custom cake. Honestly, I could have received a better-tasting cake from Walmart, which is what I’ll be doing moving forward. To make matters worse, the woman I spoke with on the phone was rude, dismissive, and audibly huffing and puffing, which only added to the poor experience.
Between the declining quality and the terrible customer service, I will not be doing business with this bakery again.
Frequently Asked Questions About Freed's Dessert Shop
How do I set up a cake tasting?
We are now offering scheduled cake tastings and personalized time with Freed’s cake consultants at our Eastern location!
https://freedsbakery.com/products/tasting
Appointment times are limited and must be booked in advance. Unfortunately at this time we are not able to accomodate walk-ins without an appointment. This allows us to schedule properly and assure that we have the appropriate staff to provide you with stellar personalized attention!
Book an appointment by clicking below.
https://freedsbakery.com/products/tasting
In addition to in-person tastings, you can now choose a to-go sampler for pickup!
Do you offer delivery?
Yes! We offer local delivery across the Vegas Valley, pricing is based on the zip code for the delivery address. We ask for a three hour window in which someone will be able to accept the cake. For more information regarding our delivery policies, click below to visit our terms of service.
https://freedsbakery.com/pages/terms-of-service
How far in advance do I have to place my order?
While we are able in many cases to fulfill same day orders at our Eastern location or for local delivery, we ask for at least 24-48 hours notice to place a cake order (and 72 hours for our Dessert Shop locations), though some designs may require more time. Occasionally, especially during wedding or holiday season, we may be limited by current orders and unable to accept more orders or certain labor intensive designs, so we recommend placing your order as far in advance as possible.
Am I able to customize my order?
In almost all cases we are able to customize a design. For simple changes like writing or color, requests can be made in the "special instructions" field on the Cart page. For more complex modifications or specific questions we recommend reaching out via email (info@freedsbakery.com) or by phone at (702) 456-7762.
How do I get a quote for a custom cake?
The best way to receive an accurate quote is to send us an email at info@freedsbakery.com or visiting our Contact Us page. Photos or images of the desired cake help us out greatly, in addition to the event date as well as the number of guests you're looking to serve.
Do you offer cakes with edible printed images on them?
We do! You can check out a basic design for edible printed cakes online, though most designs can be customized with edible photos.
Do you offer shipping outside of Las Vegas?
We do! You can check out our shipping options by clicking the links below for COOKIE TINS,COOKIES, or CAKES.
https://freedsbakery.com/collections/cookie-tins
https://freedsbakery.com/collections/cookies-available-for-shipping
https://freedsbakery.com/collections/dessert-cakes-for-nationwide-shipping
How does shipping work?
Please keep in mind the date of shipping selected at checkout will be the date the items ordered willleavethe bakery, not arrive at their destination.
Because of the fragile nature of our cookies, some breakage may occur during transport but will not affect the taste and quality of our treats! We highly discourage shipping cookies via ground during the summer months or once temperatures have reached 80+ degrees as chocolate will melt and the cookies will not arrive in good shape. If you're one of those folks that doesn't mind getting a melty mess (still tastes great!) you can confirm that you'd still like to receive the cookies via ground in the special instructions, but please keep in mind we won't be responsible for the messy state of the cookies 😬.
We always do our best to ship any order as quickly as possible. Generally the earliest orders are able to be shipped is the next business day as they are received. Please be aware, this processing time is not reflected in shipping options. Please choose the appropriate shipping rate and date of shipping to assure your treats arrive within your desired time frame.
Please keep in mind we are unable to ship/deliver to P.O. Boxes.
Shipping times are estimated and not guaranteed by Freed's Bakery as they are not guaranteed by FedEx, USPS, or UPS. By selecting shipping/delivery you are agreeing to these terms.
Because cakes ordered for shipping are made fresh before being frozen they require at least 24 hours notice before their ship date. Please be aware, this processing time is not reflected in shipping options. To avoid your order sitting in a shipping warehouse over the weekend, we do not ship cakes on Fridays, Saturdays, Sundays, or the day before or on national holidays.
What if I don't see my question answered here?
Please feel free to send us an email at info@freedsbakery.com or call (702) 456-7762! You can also visit our Contact Us page.
How can I schedule a cake tasting at Freed's Dessert Shop?
You can book a cake tasting appointment at our Eastern location in advance via our website at https://freedsbakery.com/products/tasting. Walk-ins are not accepted to ensure personalized attention.
Does Freed's Dessert Shop offer local delivery in Las Vegas?
Yes, we provide local delivery across the Vegas Valley with pricing based on the delivery zip code. Please allow a three-hour window for someone to receive the cake.
What is the recommended order lead time for cakes?
Place your cake order at least 24-48 hours in advance for local pickup or delivery, and 72 hours for our Dessert Shop locations. Some complex designs may require more notice.
Can I customize my cake or dessert order?
Absolutely! Simple customizations like writing or coloring can be added in the "special instructions" during checkout. For more detailed requests, please contact us by email at info@freedsbakery.com or call (702) 456-7762.
Are edible printed images available on cakes?
Yes, we offer cakes with edible printed images, which can be further customized to your preference.
Does Freed's Dessert Shop ship desserts outside of Las Vegas?
Yes, we ship cookies, cookie tins, and dessert cakes nationwide. Visit our website links for shipping options.
What are the shop hours for Freed's Dessert Shop?
We are open Monday to Wednesday from 11 AM to 7 PM, Thursday to Saturday from 11 AM to 9 PM, and Sunday from 11 AM to 8 PM.
What payment methods does Freed's Dessert Shop accept?
We accept American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, Samsung Pay, and cash payments.
How can visitors use nearby transit or landmarks to find Freed's Dessert Shop?
Freed's Dessert Shop is located near notable places like Cream Me Ice Creamery and Yu-Or-Mi Ramen and Sushi Bar, making it easy to spot in the area. Visitors can plan a visit by combining dessert with nearby dining options for a delightful experience.
What nearby restaurants can I visit after enjoying treats at Freed's Dessert Shop?
After your visit, you might enjoy dining at nearby establishments such as Esther’s Kitchen, Casa Don Juan, or Good Pie, all popular local restaurants within close proximity.
Are there any interesting shops or entertainment venues near Freed's Dessert Shop?
Yes, you can explore places like the Majestic Repertory Theater for live performances or visit antiques at Antique Alley Mall or Party Fowl Antiques, all nearby.
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