Mixed reviews on cake and cupcake quality; some customers found them delicious while others felt they were subpar or overpriced.
Customer Service
Generally positive feedback on staff friendliness and service, but some customers reported issues with order accuracy and responsiveness.
Variety and Availability
Customers appreciate the variety of products, but some expressed disappointment over limited availability of popular items and inconsistent stock.
Pricing
Some customers feel the prices are high for the quality received, while others believe the cost is justified for the quality of the cakes.
CH
Cindy Hamilton
4 days ago
5.0
Always love your cakes and the versatility I have in customizing the cake, fillings, and icings I prefer.
NU
Nardi Unzueta
Jan 6, 2026
5.0
Great experience, friendly staff. I walked in on my birthday and was greeted and helped. I picked the strawberry shortcake and it was delicious!
WW
Wen
Jan 5, 2026
5.0
Staff are always pleasant and helpful. The cakes and cookies we bought were delicious.
MF
Maricel “Picklesandpeanutbutter” F
Dec 29, 2025
1.0
Save your money. My last order with this place was this last weekend: and i probably won’t go back, the first time i ordered it was for my kids graduation in May: I had a dozen strawberry cupcakes which were phenomenal. Went back this last weekend and bought the assorted flavors. And it tasted like it came from a cheap grocery store shelf. The icings tasted stale and thick like you know cheap cupcakes. I took a bite of each flavor and each one was sub par. For 46.00 i expected more. I would never go back at this point… I can’t believe I wasted 46 bucks on a dozen cupcakes
AA
Allen Adle
Dec 17, 2025
5.0
Ordered a Vegas theme cake for a friend's birthday. As usual Freeds cake is the best in LV. The staff at this location is fun and attentive. They called me 2x to make sure I'm getting there on time to pick up the cake.
Frequently Asked Questions About Freed's Dessert Shop
How do I set up a cake tasting?
We are now offering scheduled cake tastings and personalized time with Freed’s cake consultants at our Eastern location!
https://freedsbakery.com/products/tasting
Appointment times are limited and must be booked in advance. Unfortunately at this time we are not able to accomodate walk-ins without an appointment. This allows us to schedule properly and assure that we have the appropriate staff to provide you with stellar personalized attention!
Book an appointment by clicking below.
https://freedsbakery.com/products/tasting
In addition to in-person tastings, you can now choose a to-go sampler for pickup!
Do you offer delivery?
Yes! We offer local delivery across the Vegas Valley, pricing is based on the zip code for the delivery address. We ask for a three hour window in which someone will be able to accept the cake. For more information regarding our delivery policies, click below to visit our terms of service.
https://freedsbakery.com/pages/terms-of-service
How far in advance do I have to place my order?
While we are able in many cases to fulfill same day orders at our Eastern location or for local delivery, we ask for at least 24-48 hours notice to place a cake order (and 72 hours for our Dessert Shop locations), though some designs may require more time. Occasionally, especially during wedding or holiday season, we may be limited by current orders and unable to accept more orders or certain labor intensive designs, so we recommend placing your order as far in advance as possible.
Am I able to customize my order?
In almost all cases we are able to customize a design. For simple changes like writing or color, requests can be made in the "special instructions" field on the Cart page. For more complex modifications or specific questions we recommend reaching out via email (info@freedsbakery.com) or by phone at (702) 456-7762.
How do I get a quote for a custom cake?
The best way to receive an accurate quote is to send us an email at info@freedsbakery.com or visiting our Contact Us page. Photos or images of the desired cake help us out greatly, in addition to the event date as well as the number of guests you're looking to serve.
Do you offer cakes with edible printed images on them?
We do! You can check out a basic design for edible printed cakes online, though most designs can be customized with edible photos.
Do you offer shipping outside of Las Vegas?
We do! You can check out our shipping options by clicking the links below for COOKIE TINS,COOKIES, or CAKES.
https://freedsbakery.com/collections/cookie-tins
https://freedsbakery.com/collections/cookies-available-for-shipping
https://freedsbakery.com/collections/dessert-cakes-for-nationwide-shipping
How does shipping work?
Please keep in mind the date of shipping selected at checkout will be the date the items ordered willleavethe bakery, not arrive at their destination.
Because of the fragile nature of our cookies, some breakage may occur during transport but will not affect the taste and quality of our treats! We highly discourage shipping cookies via ground during the summer months or once temperatures have reached 80+ degrees as chocolate will melt and the cookies will not arrive in good shape. If you're one of those folks that doesn't mind getting a melty mess (still tastes great!) you can confirm that you'd still like to receive the cookies via ground in the special instructions, but please keep in mind we won't be responsible for the messy state of the cookies 😬.
We always do our best to ship any order as quickly as possible. Generally the earliest orders are able to be shipped is the next business day as they are received. Please be aware, this processing time is not reflected in shipping options. Please choose the appropriate shipping rate and date of shipping to assure your treats arrive within your desired time frame.
Please keep in mind we are unable to ship/deliver to P.O. Boxes.
Shipping times are estimated and not guaranteed by Freed's Bakery as they are not guaranteed by FedEx, USPS, or UPS. By selecting shipping/delivery you are agreeing to these terms.
Because cakes ordered for shipping are made fresh before being frozen they require at least 24 hours notice before their ship date. Please be aware, this processing time is not reflected in shipping options. To avoid your order sitting in a shipping warehouse over the weekend, we do not ship cakes on Fridays, Saturdays, Sundays, or the day before or on national holidays.
What if I don't see my question answered here?
Please feel free to send us an email at info@freedsbakery.com or call (702) 456-7762! You can also visit our Contact Us page.
How can I schedule a cake tasting at Freed's Dessert Shop?
You can book a scheduled cake tasting appointment at our Eastern location through our website. Appointment times are limited and must be booked in advance to ensure personalized attention.
Does Freed's Dessert Shop offer delivery services?
Yes, we offer local delivery across the Vegas Valley. Delivery pricing is based on the zip code, and we require a three-hour window for someone to receive the cake.
How far in advance should I place my cake order?
We recommend placing orders at least 24-48 hours in advance for cakes and 72 hours for Dessert Shop locations. Some designs may need more time, especially during busy seasons.
Can I customize my cake order at Freed's Dessert Shop?
Yes, most designs can be customized. Simple changes can be made in the special instructions field during checkout. For complex modifications, contact us via email or phone.
Are edible printed images available on cakes?
Yes, we offer cakes with edible printed images, including customized edible photos.
What are the store hours for Freed's Dessert Shop?
We are open daily from 10:00 AM to 6:00 PM.
What payment methods does Freed's Dessert Shop accept?
We accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Freed's Dessert Shop wheelchair accessible?
Yes, our location has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all customers.
What nearby dining options are available around Freed's Dessert Shop?
Nearby, you can find Subway, Panda Express, and Sticks And Shakes, offering a variety of fast food and dessert options before or after visiting us.
Are there any nearby health and wellness services near Freed's Dessert Shop?
Yes, nearby you can visit Massage Envy - Shadow Mountain for massages and skin care, or Anderson Audiology and HearingLife for hearing-related services.
Where can I find convenient nearby services when visiting Freed's Dessert Shop?
In the vicinity, there is TD Ameritrade for financial services and Sport Clips Haircuts of Northwest Las Vegas for grooming needs, making your trip more convenient.