Many customers feel that the prices have increased significantly and do not justify the portion sizes or quality of food.
Customer Service
Customer service experiences are inconsistent, with numerous complaints about rudeness and lack of attentiveness from staff.
Food Quality
Food quality is hit or miss, with reports of dry chicken, incorrect orders, and missing items, though some customers still find the food enjoyable.
Cleanliness
The cleanliness of the restaurant is often mentioned, with some customers noting dirty tables and unsanitary conditions.
Speed of Service
Service speed varies widely, with some customers experiencing long wait times even when few customers are present.
CC
Cat Catapano
Oct 26, 2025
4.0
As with all places, this one has gotten a little pricier.
$10 bucks for a chicken quesadilla is a bit too much. (Especially when you only get 3 pieces with limited chicken in it.)
Used to be my favorite place for a quick, fast food dinner, but I have scaled back.
My original 2 piece white meat meal is now around $11 bucks. (And it's only 1 chicken breast & 1 wing and 2 small sides.)
If I'm tired and don't wanna cook, then for convenience, I'll still eat here occasionally.
However, after all the years that my family and I have been going here as regulars, we've sadly had to taper off from eating there.
Overall, the price scale doesn't justify the cost.
Again, it's just my opinion...
KB
KENDRIC BERRY
Oct 1, 2025
5.0
The new bowls are awesome!
AF
Aimee Fuller
Sep 18, 2025
1.0
If you love customer service, this is not the restaurant for you. You have to order on the kiosk that is right next to the register that has an employee at it. That person isn’t going to tell you to use the kiosk. The other employee that walks up also won’t tell you. She also won’t listen when you say excuse me to ask a question. Maybe the super scent is from today’s rain? Regular Pollo Loco food. It’s good everywhere.
RA
Rich “Rico” Atwater
Sep 11, 2025
4.0
Tasty tacos, quick service, great salsa!
JC
jay C
Sep 8, 2025
2.0
They really should be called slow food , it took 25 minutes to get my food , a burrito, salad and a a taco no one else was inside and when I pulled in only 2 cars where in the drive thru, idk if they forgot or that's how it is , they did apologize a couple times, but then the hot food was cold and the cold food was warm,