El Pollo Loco

3.5
231 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
4990 E Tropicana Ave, Las Vegas, NV
89121, United States

Hours

Reviews

3.5
231 reviews
5 stars
106
4 stars
33
3 stars
13
2 stars
17
1 star
62

What are people saying?

AI-generated from recent customer reviews

Pricing

Many customers feel that the prices are too high for the portion sizes and quality of food.

Service Quality

Customer service is inconsistent, with numerous complaints about rudeness and poor communication from staff.

Food Quality

While some customers enjoyed the food, there are frequent reports of dry or poorly prepared items, and missing components in orders.

Cleanliness

Several reviews mention cleanliness issues, particularly with dirty tables and unsanitary conditions.

Speed of Service

Customers have reported slow service times, especially during peak hours, leading to frustration.
  • CS
    Content House Studios
    Jan 5, 2026
    1.0
    THIS LOCATION CANNOT GET IT RIGHT EVER.
  • CC
    Cat Catapano
    Oct 26, 2025
    4.0
    As with all places, this one has gotten a little pricier. $10 bucks for a chicken quesadilla is a bit too much. (Especially when you only get 3 pieces with limited chicken in it.) Used to be my favorite place for a quick, fast food dinner, but I have scaled back. My original 2 piece white meat meal is now around $11 bucks. (And it's only 1 chicken breast & 1 wing and 2 small sides.) If I'm tired and don't wanna cook, then for convenience, I'll still eat here occasionally. However, after all the years that my family and I have been going here as regulars, we've sadly had to taper off from eating there. Overall, the price scale doesn't justify the cost. Again, it's just my opinion...
  • KB
    KENDRIC BERRY
    Oct 1, 2025
    5.0
    The new bowls are awesome!
  • AF
    Aimee Fuller
    Sep 18, 2025
    1.0
    If you love customer service, this is not the restaurant for you. You have to order on the kiosk that is right next to the register that has an employee at it. That person isn’t going to tell you to use the kiosk. The other employee that walks up also won’t tell you. She also won’t listen when you say excuse me to ask a question. Maybe the super scent is from today’s rain? Regular Pollo Loco food. It’s good everywhere.
  • JC
    jay C
    Sep 8, 2025
    2.0
    They really should be called slow food , it took 25 minutes to get my food , a burrito, salad and a a taco no one else was inside and when I pulled in only 2 cars where in the drive thru, idk if they forgot or that's how it is , they did apologize a couple times, but then the hot food was cold and the cold food was warm,

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco at 4990 E Tropicana Ave, Las Vegas?

El Pollo Loco is open daily from 10:00 AM to 11:00 PM.

Where is El Pollo Loco located in Las Vegas?

El Pollo Loco is located at 4990 E Tropicana Ave, Las Vegas, NV 89121, USA.