Brand Certified
El Pollo Loco
3.5(233 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
4990 E Tropicana Ave, Las Vegas, NV
89121, United States
Certified by El Pollo Loco • Feb 22, 2026
(702) 472-9405
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/nv/las-vegas/4990-e-tropicana-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.5
233 reviews
5 stars
108
4 stars
33
3 stars
13
2 stars
17
1 star
62
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others noted dry or overcooked items.
Pricing Concerns
Many customers felt that prices were too high for the portion sizes and quality of food received.
Customer Experience
Several reviews highlighted a lack of attention to customer needs, including missing items and inadequate responses to complaints.
- SHSergio HernandezFeb 13, 20265.0Menu is incredible and it's all freshly made.
- MEMichelle EJan 21, 20261.0Ask for your receipt!! Especially if you’re doing drive thru.
- CACahill AkersJan 21, 20265.0We got the family pack plus chips and Burritos To Go they forgot to put the tortillas in with our order of course we didn't realize that until we got home so I was very disappointed. Otherwise that's who we got was delicious
- CSContent House StudiosJan 5, 20261.0THIS LOCATION CANNOT GET IT RIGHT EVER.
- CCCat CatapanoOct 26, 20254.0As with all places, this one has gotten a little pricier. $10 bucks for a chicken quesadilla is a bit too much. (Especially when you only get 3 pieces with limited chicken in it.) Used to be my favorite place for a quick, fast food dinner, but I have scaled back. My original 2 piece white meat meal is now around $11 bucks. (And it's only 1 chicken breast & 1 wing and 2 small sides.) If I'm tired and don't wanna cook, then for convenience, I'll still eat here occasionally. However, after all the years that my family and I have been going here as regulars, we've sadly had to taper off from eating there. Overall, the price scale doesn't justify the cost. Again, it's just my opinion...
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco at 4990 E Tropicana Ave, Las Vegas?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 4990 E Tropicana Ave, Las Vegas, NV 89121, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer a drive-through service?
Yes, El Pollo Loco has a drive-through available for customer convenience.
Can I order food online from El Pollo Loco?
Yes, you can place your order online through their menu on https://order.elpolloloco.com/menu/.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
How can I contact El Pollo Loco for inquiries or catering orders?
You can contact El Pollo Loco by phone at +1 702-472-9405 or email at epl6197@elpolloloco.com.
What nearby public transportation options are available to get to El Pollo Loco?
The RTC Bus Stop - Tropicana At Nelis is close by, providing convenient bus access to El Pollo Loco.
Are there any nearby grocery stores where I can shop before or after dining at El Pollo Loco?
Yes, Fresh & Easy Neighborhood Market is nearby for your grocery shopping needs.
What other dining options are close to El Pollo Loco at Tropicana Ave?
Nearby you can find Little Caesars Pizza, Viva El Salvador, and Mariscos Alkatraz, offering a variety of dining choices.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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