El Pollo Loco

3.4
227 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
4990 E Tropicana Ave, Las Vegas, NV
89121, United States

Hours

Reviews

3.4
227 reviews
5 stars
104
4 stars
32
3 stars
13
2 stars
17
1 star
61

What are people saying?

AI-generated from recent customer reviews

Pricing

Many customers feel that the prices have increased significantly and do not justify the portion sizes or quality of food.

Customer Service

Customer service experiences are inconsistent, with numerous complaints about rudeness and lack of attentiveness from staff.

Food Quality

Food quality is hit or miss, with reports of dry chicken, incorrect orders, and missing items, though some customers still find the food enjoyable.

Cleanliness

The cleanliness of the restaurant is often mentioned, with some customers noting dirty tables and unsanitary conditions.

Speed of Service

Service speed varies widely, with some customers experiencing long wait times even when few customers are present.
  • CC
    Cat Catapano
    Oct 26, 2025
    4.0
    As with all places, this one has gotten a little pricier. $10 bucks for a chicken quesadilla is a bit too much. (Especially when you only get 3 pieces with limited chicken in it.) Used to be my favorite place for a quick, fast food dinner, but I have scaled back. My original 2 piece white meat meal is now around $11 bucks. (And it's only 1 chicken breast & 1 wing and 2 small sides.) If I'm tired and don't wanna cook, then for convenience, I'll still eat here occasionally. However, after all the years that my family and I have been going here as regulars, we've sadly had to taper off from eating there. Overall, the price scale doesn't justify the cost. Again, it's just my opinion...
  • KB
    KENDRIC BERRY
    Oct 1, 2025
    5.0
    The new bowls are awesome!
  • AF
    Aimee Fuller
    Sep 18, 2025
    1.0
    If you love customer service, this is not the restaurant for you. You have to order on the kiosk that is right next to the register that has an employee at it. That person isn’t going to tell you to use the kiosk. The other employee that walks up also won’t tell you. She also won’t listen when you say excuse me to ask a question. Maybe the super scent is from today’s rain? Regular Pollo Loco food. It’s good everywhere.
  • RA
    Rich “Rico” Atwater
    Sep 11, 2025
    4.0
    Tasty tacos, quick service, great salsa!
  • JC
    jay C
    Sep 8, 2025
    2.0
    They really should be called slow food , it took 25 minutes to get my food , a burrito, salad and a a taco no one else was inside and when I pulled in only 2 cars where in the drive thru, idk if they forgot or that's how it is , they did apologize a couple times, but then the hot food was cold and the cold food was warm,

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco at 4990 E Tropicana Ave, Las Vegas?

El Pollo Loco is open daily from 10:00 AM to 11:00 PM.

Where is El Pollo Loco located in Las Vegas?

El Pollo Loco is located at 4990 E Tropicana Ave, Las Vegas, NV 89121, USA.