While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers reported inconsistent food quality, with many mentioning dry or burnt chicken and missing items from orders.
Customer Service
Service experiences varied widely; some praised friendly staff while others reported rude interactions and order mistakes.
Cleanliness
Several reviews highlighted issues with cleanliness in the dining area, including dirty tables and unsanitary conditions.
Pricing
Many customers felt the food was overpriced for the quality received, with some expressing disappointment over portion sizes.
DC
Danny Campbell
Feb 18, 2026
1.0
Made a complaint as I ate inside and as I was waiting for my food I observed the person handling the chicken continually touching his nose. A coworker heard my concern and basically dismissed it.
EM
Eric Mayer
Feb 6, 2026
3.0
Way too expensive now. I LOVE El Pollo Loco and this meal was fantastic, but I have other options that are less expensive. I get that prices have gone up. This is ridiculous.
Otherwise, this location was very clean, the staff was friendly and efficient, their was plenty of parking and the food was very good.
CC
Caluquette
Jan 7, 2026
5.0
I love my chicken 🐔
DP
David pangan
Jan 5, 2026
1.0
Food was overpriced. Low quality. Chicken was burnt
RR
robert russell
Dec 19, 2025
5.0
Ordered online delivery. Had a question on my order, phoned the store and spoke with Laura. She was awesome! Beyond expectations for service for an online order. She was courteous, knowledgeable, and professional.
We typically use the Blue Diamond location - no more. Laura's first-class service, plus the quick delivery, and the quality of food was superior.
Thanks, Laura. Highly recommend this location.