Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
724 reviews
5 stars
392
4 stars
155
3 stars
66
2 stars
25
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some customers reported friendly staff while others experienced rudeness and poor service.
Food Quality
Food quality is inconsistent; while many enjoyed the flavors, several complaints about dry or burnt chicken were noted.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Cleanliness
Concerns about cleanliness in dining areas, with reports of dirty tables and unsanitary conditions.
Speed of Service
Service speed varies significantly, with some customers experiencing long wait times, especially in drive-thru.
- BTBobbie Turner1 day ago3.0Long wait for the drive thru but the customer counter worker offered my son and I a drink for the wait. Very nice of her!
- TSThet Soe5 days ago1.0Ordered chicken meals and churros... did not get my churros. Just $3 but poor service. I was tired coming back from work. I was looking forward to a good meal. Disappointing.
- RRReve RoldanNov 3, 20252.0CHICKEN HALF ASSED COOK It wasn’t even grilled fully. We come here and it’s never this crappy FAKE SMILES I asked the lady for 8 green sauce. She gave me 2 green sauce and 6 pico which Is past its shelf life smelled terrible tasted like carbonation. Wish we could get a refund looks like my dogs getting el pollo loco tonight.
- SCsawsan Sharaf cottonSep 8, 20251.0I go there often , and order my food through the drive thru. I never had any problem with the food or with the staff. Until yesterday when I want there the woman at the drive through she was not friendly . I ordered four pieces of chicken ,and paid for it and as always I didn't look in the food bag and left , when I want home I found out that there are only three pieces of chicken in the bag not four . I called , and I spoke with a woman by name of Nora I told her that never happen to me before , she told me come back and get the fourth piece , and I told her I will come tomorrow . The next day when I want back there It was the same unfriendly woman , and she is the manager Nora. She told me by the way that I am not telling the truth and there was four pieces of chicken in the bag not three . I was insulted shame on her and shame on the one who is hired her . I left my food that I paid for , and the piece of chicken that she give me I will never go back there again .people Look in your food bag before you leave the drive thru
- NFN FalconAug 28, 20255.0I always receive great service at this location and the chicken is always cooked perfectly, juicy and flavorful. The managers always greet me which is great. I highly recommend this location
Frequently Asked Questions About El Pollo Loco
What are the El Pollo Loco Las Vegas location's regular business hours?
El Pollo Loco at 440 E Silverado Ranch Blvd in Las Vegas is open daily from 9:30 AM to 11:30 PM.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco provides both delivery and catering services for your convenience.
Can I order El Pollo Loco food online or via an app?
You can order online through their menu website or via the official El Pollo Loco app available on the Apple App Store.
What kind of payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Is Wi-Fi available at this El Pollo Loco location?
Yes, free Wi-Fi is available for customers dining at this location.
What is the signature cooking method used at El Pollo Loco?
El Pollo Loco grills whole chickens over an open-flame grill after marinating them in a special blend of herbs, spices, fruit juices, and garlic.
Where is El Pollo Loco located in Las Vegas?
It is located at 440 E Silverado Ranch Blvd, Las Vegas, NV 89123, USA.
Are there any notable places near El Pollo Loco where I can run errands before or after eating?
Yes, nearby you can visit the USPS post office or the UPS Store for shipping needs, and Wells Fargo Bank or Bank of America for banking services.
What beauty or personal care services are near El Pollo Loco that I could visit?
Red Persimmon Nails, a nail and beauty salon, is located near El Pollo Loco for your beauty and spa needs.
Are there any family or health-related services near El Pollo Loco?
Yes, "Sense"ational Kids Pediatric Therapy and Tri State Dental are nearby, providing pediatric occupational therapy and dental services.