Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
871 reviews
5 stars
454
4 stars
192
3 stars
89
2 stars
48
1 star
88
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including dry, overcooked chicken and incorrect orders.
Customer Service
Service quality varied significantly, with many reviews highlighting rude staff, poor communication, and lack of assistance.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and bathrooms, indicating a need for better cleanliness standards.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, suggesting a lack of attention to detail in order fulfillment.
Staff Training
Several customers noted that staff appeared untrained or indifferent, impacting overall service experience.
- MBMarco BricenoNov 17, 20251.0Very bad service. The chicken had feathers, the workers are very rude and complained over a simple request for salsa.
- TKThomas KrebsNov 14, 20251.0You get ignored then they have nerve to act like I’m bothering them. I placed an online order and Aaliyah was so rude. Won’t be back to this location. Anytime soon. Thanks Aaliyah. The lettuce on my salad is old and disgusting. It’s sad because I love this place usually but today was a total fail.
- KKKindNov 11, 20251.011/11/25; 7:00PM Encountered the rudest drive-thru employee(female). In the past, there were mistakes with the orders and the chicken was awfully old and hard. But tonight was my last straw for this location. Never expected an over the top customer service but just to be treated with respect. If the food isn't at least decent, teach the employees simple customer service etiquette. Sometimes it could be a reflection of management.
- NLNiko LasOct 28, 20251.0This place was about to close 9pm hey said I have to take it to go burrito is small that's a $11 burrito it should be bigger and also arrived cold. 🥶 Worst pollo loco I've been to
- EBEmma BurnsOct 18, 20252.0I mean, booooo, dont waste your money. Any nostalgia one may have about this good old place, is just that. Don't go and ruin your good old 1990' something memories of this place. Trust me when I tell you, all the good stuff remains in the 90's.. 1 star for food, cuz, um, yuck. 2 stars for service, cuz its almost fully self-automated. One star for Atmosphere..
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 4292 Blue Diamond Rd, Las Vegas, NV 89139, USA.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery service.
Can I order food from El Pollo Loco using their mobile app?
Yes, you can order food through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for your convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include Taco Bell, Tropical Smoothie Cafe, and Famous Dave's Bar-B-Que of America, offering a variety of dining options in the area.
Are there any beauty salons near El Pollo Loco?
Yes, nearby beauty salons include Curl & Color Studio, The Guest Room, and Valentina at Heads Will Roll Salon, perfect for a grooming session before or after your meal.
What other services are located near El Pollo Loco in Las Vegas?
Nearby you can find diverse services such as The Joint chiropractic clinic, CM2 Design for graphic and web design, and The UPS Store for printing and packing needs.