Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,416 reviews
5 stars
731
4 stars
260
3 stars
165
2 stars
62
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and lack of attention.
Food Quality
Food quality is inconsistent; while many customers enjoy the chicken and other items, there are complaints about dry chicken and incorrect orders.
Cleanliness
Several customers noted cleanliness issues, particularly with dirty tables and unsanitary conditions.
Ordering Experience
The introduction of self-service kiosks has led to frustration among customers, with reports of difficulty in ordering and receiving assistance.
Pricing
Customers feel that prices are high compared to portion sizes and quality, with some expressing dissatisfaction over extra charges for sauces.
- BBBonnie Bonfire4 days ago1.0I ordered delivery today. They put coleslaw (which I hate) instead of the mashed potatoes that I ordered. Then the chicken was super tiny, overcooked and dry. Never ordering from this location again again
- PMPia Mia5 days ago1.0Sandra gave me a really hard time due to blue diamond location not giving me my salsa y salada dressing. I simply asked for it to be added and she said no. Devoid of humanity in my opinion bc my food is fresh and paid for from same chain; why not rectify the issue as a human? She ended up giving one dressing which is fine. I asked for her to add it on top. Deff was very odd
- MTMarduk TravelerJan 4, 20262.0I wanted to like this meal more because the flavor was actually quite good, but the value just wasn't there. I ordered a burrito that was almost entirely filled with rice. While the rice was tasty, there was hardly any chicken to be found—it felt like it was missing the main ingredient or they were being extremely stingy with the portions. On the positive side, the service was great and the staff were friendly, but for the price, I expected a balanced meal, not a 'rice burrito.' Disappointed in the food quality this time around.
- JBJoel BergeronDec 29, 20254.0Friendly staff and decent food for a chain restaurant. Location was a bit dirty but not too bad. Pricing was a little high conpared to other options for similar food choices.
- EREdward RumbauaDec 27, 20255.0The location is very nice. Friendly crew. Capria is very friendly, very helpful and her service is amazing. I love this location.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 9:00 AM to 11:00 PM Monday through Saturday, and from 9:30 AM to 11:00 PM on Sundays.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 2401 S Decatur Blvd, Las Vegas, NV 89102, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco via an app?
Yes, you can order from El Pollo Loco using their dedicated app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Are there any other dining options near El Pollo Loco?
Nearby dining options include Salad and Go, Jack in the Box, Baja Fresh, Playa Papagayos Restaurant, and Papa John's Pizza, offering a variety of cuisines you might enjoy before or after your visit.
What health services are available near El Pollo Loco?
Nearby health facilities include Select Physical Therapy, ArchWell Health, Sahara Health Group, PDS Medical Group Sahara, Sahara Modern Dentistry, and Vivo Vision Optometry for a variety of medical and dental needs.
Which nearby places can help customers with mobile or travel needs?
Customers can visit AT&T for mobile phone accessories and services, or RushMyPassport in FedEx Office for passport and visa services, conveniently located near El Pollo Loco.