Brand Certified
El Pollo Loco
3.9(1420 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
2401 S Decatur Blvd, Las Vegas, NV
89102, United States
Certified by El Pollo Loco • Feb 22, 2026
(702) 870-1902
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/nv/las-vegas/2401-s-decatur-blvd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.9
1,420 reviews
5 stars
734
4 stars
262
3 stars
165
2 stars
62
1 star
197
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with complaints about dry chicken, small portions, and missing ingredients.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Pricing Concerns
Several customers felt that the prices were high relative to the portion sizes and quality of food.
Positive Staff Interactions
Despite some negative experiences, many customers praised friendly staff and good service from specific employees.
- QLQueen Lucero (Mrs Lucero)4 days ago5.0It was ok just don't like random people talking about touching lil boys and grown men standing near me while eating it's weird
- ASAlvaro SortoFeb 3, 20264.0Very good experience very quick service
- BBBonnie BonfireJan 8, 20261.0I ordered delivery today. They put coleslaw (which I hate) instead of the mashed potatoes that I ordered. Then the chicken was super tiny, overcooked and dry. Never ordering from this location again again
- PMPia MiaJan 7, 20261.0Sandra gave me a really hard time due to blue diamond location not giving me my salsa y salada dressing. I simply asked for it to be added and she said no. Devoid of humanity in my opinion bc my food is fresh and paid for from same chain; why not rectify the issue as a human? She ended up giving one dressing which is fine. I asked for her to add it on top. Deff was very odd
- MTMarduk TravelerJan 4, 20262.0I wanted to like this meal more because the flavor was actually quite good, but the value just wasn't there. I ordered a burrito that was almost entirely filled with rice. While the rice was tasty, there was hardly any chicken to be found—it felt like it was missing the main ingredient or they were being extremely stingy with the portions. On the positive side, the service was great and the staff were friendly, but for the price, I expected a balanced meal, not a 'rice burrito.' Disappointed in the food quality this time around.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 9:00 AM to 11:00 PM Monday through Saturday, and from 9:30 AM to 11:00 PM on Sundays.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 2401 S Decatur Blvd, Las Vegas, NV 89102, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco via an app?
Yes, you can order from El Pollo Loco using their dedicated app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Are there any other dining options near El Pollo Loco?
Nearby dining options include Salad and Go, Jack in the Box, Baja Fresh, Playa Papagayos Restaurant, and Papa John's Pizza, offering a variety of cuisines you might enjoy before or after your visit.
What health services are available near El Pollo Loco?
Nearby health facilities include Select Physical Therapy, ArchWell Health, Sahara Health Group, PDS Medical Group Sahara, Sahara Modern Dentistry, and Vivo Vision Optometry for a variety of medical and dental needs.
Which nearby places can help customers with mobile or travel needs?
Customers can visit AT&T for mobile phone accessories and services, or RushMyPassport in FedEx Office for passport and visa services, conveniently located near El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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