Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,401 reviews
5 stars
724
4 stars
258
3 stars
164
2 stars
61
1 star
194
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the freshness and flavor of the chicken, though some noted issues with dryness and portion sizes.
Customer Service
Mixed reviews on service; while some staff were highlighted for their friendliness, many customers reported poor service, including rudeness and inattentiveness.
Order Accuracy
Numerous complaints about incorrect orders and missing items, with customers advised to check their bags before leaving.
Kiosk Experience
The introduction of self-service kiosks received criticism, with many customers expressing frustration over the lack of personal service and difficulties using the machines.
Pricing Concerns
Some customers felt that prices were rising while portion sizes decreased, leading to dissatisfaction with value for money.
- HLhelis lewisNov 16, 20251.0They take forever and the lady giving me my food had attitude yelled in my face if I had the drink for my order or not which I clearly didn’t.
- DCDCY CrisLeNov 15, 20255.0Cashier here is helpful.. chicken is similar to my home countrys andoks...
- MIMaru IxtaNov 13, 20255.0Roque (lucia ) is the best employee is the whole world smiling ALWAYSSSS
- TVTony VargasNov 4, 20251.0Cold chicken dirty tables
- RKRon Kanutski-ComedianOct 28, 20255.0Chicken is always fresh. Great portion sizes.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 9:00 AM to 11:00 PM Monday through Saturday, and from 9:30 AM to 11:00 PM on Sundays.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 2401 S Decatur Blvd, Las Vegas, NV 89102, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco via an app?
Yes, you can order from El Pollo Loco using their dedicated app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Are there any other dining options near El Pollo Loco?
Nearby dining options include Salad and Go, Jack in the Box, Baja Fresh, Playa Papagayos Restaurant, and Papa John's Pizza, offering a variety of cuisines you might enjoy before or after your visit.
What health services are available near El Pollo Loco?
Nearby health facilities include Select Physical Therapy, ArchWell Health, Sahara Health Group, PDS Medical Group Sahara, Sahara Modern Dentistry, and Vivo Vision Optometry for a variety of medical and dental needs.
Which nearby places can help customers with mobile or travel needs?
Customers can visit AT&T for mobile phone accessories and services, or RushMyPassport in FedEx Office for passport and visa services, conveniently located near El Pollo Loco.