Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,099 reviews
5 stars
580
4 stars
219
3 stars
105
2 stars
53
1 star
142
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported inconsistent food quality, with issues such as burnt chicken, incorrect orders, and unsatisfactory taste.
Cleanliness
Numerous reviews highlighted poor cleanliness, particularly in restrooms and dining areas, with some customers expressing concern over unsanitary conditions.
Customer Service
Customer service experiences varied widely; while some staff were praised for their helpfulness, others were criticized for rudeness and lack of assistance.
Order Accuracy
A significant number of customers noted frequent issues with order accuracy, often receiving incorrect items or missing components.
Drive-Thru Experience
The drive-thru service was frequently mentioned as problematic, with long wait times and poor communication from staff.
- KKKuzzaDec 25, 20253.0The food could be good all the time but unfortunately it depends who's preparing it. Above all the tostada salads, they should be the easiest thing to mange but apparently it is not
- AMAnna MarieDec 22, 20251.0The drive thru setup is terrible to pull into. They back the line up by not taking orders when you get to the speaker, they make you wait until they clear the car ahead from the window.
- LRLiving Our Dream RVDec 4, 20251.0This place needs to be shut down. Absolutely horrific restaurant, my first experience was walking into the disgusting restroom, I felt like I should get started on antibiotics after using it. It doesn't appear that the staff ever cleans. As for food, we ended up not eating because, they use kiosks for ordering and the staff doesn't offer any assistance at all.Im not sure if any of them spoke English. Stay away from this horrific location. This isn't a reflection on other location, just this filthy one.
- NSNikki SosaDec 2, 20255.0I went inside today to place my order, staff was awesome at helping me with the kiosk, when I got my order it did come up wrong, neither faults but Steven helped me get everything right and got a coupon for next time. He was nice helpful and understanding, perfect customer service, now days that is hard to find in some restaurants but Steven thank you very much, also when I got home I was missing something, I called and spoke with Mel she was very professional and very understanding and passed on to the next manager to make sure I get my missing item, once again staff was wonderful everything ran smooth and in order. Kudos to this store and team.
- BMBlair MitchellDec 1, 20251.0Restaurant was an absolute hot mess. There were only a few clean tables and there were homeless people sleeping around some of the booths. Floor was wet and sticky. The bathrooms smelled really bad on the inside.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Friday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Where is El Pollo Loco located?
El Pollo Loco is located at 6271 N Decatur Blvd, Las Vegas, NV 89130, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican cuisine, specializing in fire-grilled chicken and authentic Mexican entrees.
How can I place an order online for El Pollo Loco?
You can place an order through their website or via the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco accept credit card payments?
Yes, they accept American Express, Discover, and Visa cards.
What is the contact information for El Pollo Loco?
You can call them at +1 702-396-1075 or email epl6108@elpolloloco.com for inquiries.
Is El Pollo Loco located near any popular mobile phone stores?
Yes, El Pollo Loco is near T-Mobile, Verizon, and Victra — Verizon Authorized Retailer, making it convenient to combine errands like phone shopping and dining.
What other dining options are available near El Pollo Loco?
Nearby dining options include Blaze Pizza, Chipotle Mexican Grill, Del Taco, Firehouse Subs, and Starbucks, offering a variety of fast food and casual dining choices.
Are there any wellness or beauty services near El Pollo Loco?
Yes, customers can visit nearby places such as King Lady Nails and Spa, SOS WAX and Skincare, and Ulta Beauty for beauty and wellness treatments.