Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,093 reviews
5 stars
579
4 stars
219
3 stars
104
2 stars
53
1 star
138
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry and overcooked chicken, incorrect orders, and unsatisfactory side dishes.
Customer Service
Customer service experiences varied widely; while some praised friendly staff, many others reported rude service and lack of assistance.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others mentioned unsanitary conditions, including visible pests.
Order Accuracy
Numerous reviews highlighted frequent mistakes with orders, leading to customer frustration and dissatisfaction.
Value for Money
Several customers expressed disappointment with the value for money, citing high prices for poor quality food.
- ASAdonis SNov 10, 20251.0make sure you ask for sauce and salad dressing or you won’t get it
- NRNerissa RamosOct 15, 20254.0Chicken taste good
- OMOlivia MickeyOct 11, 20251.0First of all, let’s talk about there service they are so unhelpful one of the employees she was a manager just kept looking and smiling. Then when I asked for assistance, the other employee look like he was confused. He had to go ask someone else and tell them my situation, which was that I ordered from the kiosk. I use my code and as soon as it timed out, it would no longer allow me to use my code, that’s crazy everybody wanna be like McDonald’s then when I get my burrito as I’m trying to enjoy it a bone scratches the roof of my mouth just what I love a bone in my chicken burrito and it’s not even diced up or anything. It’s like they just pulled apart and like whatever fell out just out fell like I don’t understand if you don’t wanna work there quit but don’t kill anybody because my family don’t play about theirs do better. El Pollo loco do better.
- CCCapcom007Oct 5, 20251.0Skip this location. They barely want to prepare the food, before rushing it out the window. Go to the one in Losee instead.
- EEemily escobedoSep 30, 20252.0Order a tostada salad good service but I just thought I thought it wasn’t the best.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Friday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Where is El Pollo Loco located?
El Pollo Loco is located at 6271 N Decatur Blvd, Las Vegas, NV 89130, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican cuisine, specializing in fire-grilled chicken and authentic Mexican entrees.
How can I place an order online for El Pollo Loco?
You can place an order through their website or via the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco accept credit card payments?
Yes, they accept American Express, Discover, and Visa cards.
What is the contact information for El Pollo Loco?
You can call them at +1 702-396-1075 or email epl6108@elpolloloco.com for inquiries.
Is El Pollo Loco located near any popular mobile phone stores?
Yes, El Pollo Loco is near T-Mobile, Verizon, and Victra — Verizon Authorized Retailer, making it convenient to combine errands like phone shopping and dining.
What other dining options are available near El Pollo Loco?
Nearby dining options include Blaze Pizza, Chipotle Mexican Grill, Del Taco, Firehouse Subs, and Starbucks, offering a variety of fast food and casual dining choices.
Are there any wellness or beauty services near El Pollo Loco?
Yes, customers can visit nearby places such as King Lady Nails and Spa, SOS WAX and Skincare, and Ulta Beauty for beauty and wellness treatments.