El Pollo Loco

3.8
936 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
7310 S Rainbow Blvd, Las Vegas, NV
89118, United States

Hours

Reviews

3.8
936 reviews
5 stars
422
4 stars
209
3 stars
118
2 stars
55
1 star
132

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as dry, overcooked chicken and missing ingredients in orders.

Customer Service

Mixed reviews on customer service; some staff were praised for being friendly, while others were criticized for rudeness and poor order handling.

Cleanliness

Multiple reviews highlighted cleanliness issues in the restaurant, including dirty dining areas and unsanitary conditions.

Order Accuracy

Frequent complaints about incorrect or incomplete orders, particularly with drive-thru service.

Speed of Service

Service speed varied, with some customers experiencing long wait times and delays in receiving their orders.
  • LB
    latrice be
    5 days ago
    3.0
    The food was good, but they forgot my churro.
  • GL
    GUILLERMO LOZANO
    Nov 4, 2025
    1.0
    The place has really gone down it's dirty and automated
  • KB
    Kevin Baculi
    Oct 1, 2025
    3.0
    I ordered through the app on a Tuesday evening. I specifically asked for sauces and dressings but NONE of them were included in my pick up order! If the sauces needed to be packed myself, I would have if I were instructed to do so. But all they did was give me the bag of food. I shouldn't have to look through my order to make sure it's all correct: I honestly expect things to get packed correctly the first time. However, the redeeming part of this review is that the food was warm, tasty, and packaged nicely. But again I would have preferred if they actually included the sauces I asked for. I even mentioned that I wanted sauces in the app!
  • GK
    Gary Keck
    Sep 25, 2025
    5.0
    Excellent healthy grilled (not fried) chicken. Good sides too. Complicated self order machines. Scan your driver's license at the end of your order for senior discount which is complicated . Ask for help if needed. Prices are very reasonable.
  • JG
    Jayson Gallaway
    Aug 28, 2025
    5.0
    Avocado Chipotle Buritto, Hmm delicious.

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours for El Pollo Loco in Las Vegas?

El Pollo Loco is open Monday to Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to customers.