Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
943 reviews
5 stars
426
4 stars
210
3 stars
119
2 stars
55
1 star
133
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or cold chicken, while others praised the freshness and flavor.
Customer Service
Mixed reviews on customer service; some staff were noted as friendly and helpful, while others were described as rude and unprofessional.
Cleanliness
Multiple reviews highlighted issues with cleanliness in the dining area and bathrooms, indicating a need for better maintenance.
Order Accuracy
Frequent complaints about missing items or incorrect orders, particularly from the drive-thru.
Operational Issues
Customers expressed frustration with the restaurant being out of key menu items and the drive-thru only policy, impacting their dining experience.
- AAalibiforuDec 30, 20254.0The drive thru has problems with using Credit cards at times and inside you have to order on a machine and can't make modifications. But the food is ALWAYS good.
- SWSteve WilsonDec 12, 20251.0After you order from the drive-thru, you pull up to the window there's usually two people staring right at you, it's very weird, and it only happenes at this specific Pollo loco.
- JOJacob OlsonDec 6, 20255.0Food was amazing and the cashier had helped me with redeeming my coupons.
- LBlatrice beNov 20, 20253.0The food was good, but they forgot my churro.
- GLGUILLERMO LOZANONov 4, 20251.0The place has really gone down it's dirty and automated
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Las Vegas?
El Pollo Loco is open Monday to Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I place an order through a mobile app for El Pollo Loco?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or use the online quick link for menu ordering.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have catering and drive-through options?
Yes, El Pollo Loco offers both catering services and a drive-through for customer convenience.
Where is El Pollo Loco located?
El Pollo Loco is located at 7310 S Rainbow Blvd, Las Vegas, NV 89118, United States.
What kind of food is served at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken, handmade guacamole, salsas, and dressings.
Are there other restaurants near El Pollo Loco where I can try different cuisines?
Yes, nearby dining options include Kanpai (a chicken and fast food restaurant), BBQ Shak (barbecue restaurant), Metro Diner (breakfast and brunch), IHOP (American breakfast), and Subway (sandwiches).
What nearby services are available if I need dental or beauty treatments after visiting El Pollo Loco?
Close by you can find Essential Dental and Absolute Dental for dental care, as well as Leah The Skin Specialist and Skin Rehab Lab for beauty and skincare needs.
Are there any nearby recreational or entertainment venues near El Pollo Loco?
Yes, nearby you can visit MJ The Evolution theatre for performances or Cantacious community center for gym and sports activities.