Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
936 reviews
5 stars
422
4 stars
209
3 stars
118
2 stars
55
1 star
132
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as dry, overcooked chicken and missing ingredients in orders.
Customer Service
Mixed reviews on customer service; some staff were praised for being friendly, while others were criticized for rudeness and poor order handling.
Cleanliness
Multiple reviews highlighted cleanliness issues in the restaurant, including dirty dining areas and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect or incomplete orders, particularly with drive-thru service.
Speed of Service
Service speed varied, with some customers experiencing long wait times and delays in receiving their orders.
- LBlatrice be5 days ago3.0The food was good, but they forgot my churro.
- GLGUILLERMO LOZANONov 4, 20251.0The place has really gone down it's dirty and automated
- KBKevin BaculiOct 1, 20253.0I ordered through the app on a Tuesday evening. I specifically asked for sauces and dressings but NONE of them were included in my pick up order! If the sauces needed to be packed myself, I would have if I were instructed to do so. But all they did was give me the bag of food. I shouldn't have to look through my order to make sure it's all correct: I honestly expect things to get packed correctly the first time. However, the redeeming part of this review is that the food was warm, tasty, and packaged nicely. But again I would have preferred if they actually included the sauces I asked for. I even mentioned that I wanted sauces in the app!
- GKGary KeckSep 25, 20255.0Excellent healthy grilled (not fried) chicken. Good sides too. Complicated self order machines. Scan your driver's license at the end of your order for senior discount which is complicated . Ask for help if needed. Prices are very reasonable.
- JGJayson GallawayAug 28, 20255.0Avocado Chipotle Buritto, Hmm delicious.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Las Vegas?
El Pollo Loco is open Monday to Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I place an order through a mobile app for El Pollo Loco?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or use the online quick link for menu ordering.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have catering and drive-through options?
Yes, El Pollo Loco offers both catering services and a drive-through for customer convenience.
Where is El Pollo Loco located?
El Pollo Loco is located at 7310 S Rainbow Blvd, Las Vegas, NV 89118, United States.
What kind of food is served at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken, handmade guacamole, salsas, and dressings.
Are there other restaurants near El Pollo Loco where I can try different cuisines?
Yes, nearby dining options include Kanpai (a chicken and fast food restaurant), BBQ Shak (barbecue restaurant), Metro Diner (breakfast and brunch), IHOP (American breakfast), and Subway (sandwiches).
What nearby services are available if I need dental or beauty treatments after visiting El Pollo Loco?
Close by you can find Essential Dental and Absolute Dental for dental care, as well as Leah The Skin Specialist and Skin Rehab Lab for beauty and skincare needs.
Are there any nearby recreational or entertainment venues near El Pollo Loco?
Yes, nearby you can visit MJ The Evolution theatre for performances or Cantacious community center for gym and sports activities.