Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
833 reviews
5 stars
406
4 stars
154
3 stars
77
2 stars
56
1 star
140
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with complaints about dry, burnt, or poorly prepared chicken, while others praised the freshness and taste of the food.
Service Issues
Many reviews highlighted poor service experiences, including long wait times, unhelpful staff, and incorrect orders, leading to customer frustration.
Cleanliness
Feedback indicated that the restaurant's cleanliness was often lacking, with reports of dirty tables and unsanitary conditions.
Positive Staff Interactions
Despite service issues, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions amidst the overall service complaints.
Ordering Experience
Several customers expressed frustration with the ordering process, particularly with kiosks and online orders, which often led to delays and incorrect orders.
- TGTheresa GonsalvesOct 31, 20252.0OMG.... I used to love El Pollo Loco, but today I received the worse food ever. I called and told them first off the wing wasn't bigger than my thumb, secondly I told them the beans were not cooked and couldn't believe his reply, "The beans not being cooked is not our fault." He said the beans corporate has sent them aren't really cooking well and they let them cook for 3 hours. I have never heard of any bean cooking for that long and not being cooked. They were hard as heck. He can tell corporate that they were also tasteless. It is one of the things I go there for. Never to this one. On top of that, they put dressing on my salad when they never did before. Said I have to say not to add dressing. Previously they just put the dressing in a container on the side which they did that as well. But why would I need both. They also didn't take the time to steam or microwave the corn tortilla's. This El Pollo Loco at 9460 Sahara is awful. I hadn't gone to them in months and decided to give it one last try.... smh ..the beans not being cooked is not our fault.... really, is it mine! You knew they were hard and should have expressed that before taking my money. Unreal.... I won't be wasting my money there any longer.
- MHManuel HernandezOct 20, 20255.0Great $6 lunch bowls
- CTClaire TOct 13, 20251.0I was doing an Uber delivery at this location today, October 12 around 5:25 PM, and I left feeling really disappointed. I stood there waiting with no acknowledgment from the workers. Then another customer walked in, and the gentleman cooking the chicken immediately greeted and helped her like I wasn’t even there. I honestly felt discriminated. Even the other customer noticed my reaction and had to tell the worker to help me. When he finally helped me, it turns out the togo order has been ready all along. Waste of time, Terrible experience. Review your camera, talk to your worker.
- AMAJ MesalicOct 6, 20252.0Good chicken. That’s about it.
- GDGreg DowningSep 17, 20254.0This location was clean and the staff was very attentive. The food was very good.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 10:00 AM to 10:30 PM Monday, Tuesday, Thursday, Friday, and Saturday; from 10:00 AM to 8:30 PM on Wednesday; and from 10:00 AM to 10:30 PM on Sunday.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 9460 W Sahara Ave, Las Vegas, NV 89117, USA.
Can I order food online from El Pollo Loco's Las Vegas location?
Yes, you can order food online through their official ordering site at https://order.elpolloloco.com/menu/w-sahara-ave-s-fort-apache-rd or by using the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer drive-through service and free Wi-Fi?
Yes, El Pollo Loco provides drive-through service and free Wi-Fi for customers.
How is the chicken prepared at El Pollo Loco?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, expertly fire-grilled on signature open-flame grills before being hand-cut into Mexican entrees.
Are there other dining options near El Pollo Loco on W Sahara Ave, Las Vegas?
Yes, nearby dining options include KFC for fast food and Tropical Smoothie Cafe for smoothies and casual eats. Also, the Burgundy French Bakery Cafe Bistro offers a bakery and French-style cafe experience close by.
What nearby services are available around El Pollo Loco for customers?
Nearby services include multiple real estate agencies like Keller Williams Realty offices, financial advisors such as Edward Jones, and medical facilities including University Medical Center UMC and UMC Quick Care Urgent Care.
How can customers combine a visit to El Pollo Loco with local wellness or beauty services?
Customers can visit nearby wellness centers like Miracle Wands Wellness Center for holistic massage and spas, or hair and beauty salons such as HQ Nails and Blow N Go Hairbar close to El Pollo Loco.
Is there public transit or accessible landmarks near El Pollo Loco to help customers find it easily?
While specific transit stations are not listed, customers can use popular landmarks like the adjacent KFC, Tropical Smoothie Cafe, or University Medical Center UMC to locate El Pollo Loco at 9460 W Sahara Ave.