Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
1,783 reviews
5 stars
902
4 stars
344
3 stars
217
2 stars
103
1 star
217
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken, while others praised the freshness and flavor.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of acknowledgment from employees.
Cleanliness
Multiple customers noted unsanitary conditions in the dining area and bathrooms, with some describing the location as filthy.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived lack of value for money.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and highlighted enjoyable food experiences.
- XJXeno Jake6 days ago1.0Came in here for an original pollo bowl. Had maybe less than 2 ounces of scraps for chicken
- IRIsabel RomeroJan 5, 20265.0I want to recognize Edgard, the grill master at this El Pollo Loco, for delivering some of the best chicken I’ve ever had — consistently, every single visit. His work is the reason I choose this location, and honestly, I only come here when I know he’s on the grill. The chicken he prepares is always perfectly cooked — juicy, flavorful, beautifully charred, and never dry. You can tell he takes real pride in his craft and cares about the quality of every order that leaves his station. It’s rare these days to see someone so dedicated and precise in their work. Edgard sets the standard for what El Pollo Loco should taste like. His skill and professionalism turn a regular meal into something worth going out of my way for. Employees like him are the heart of the brand — and I truly hope corporate recognizes the value he brings to this location. Thank you, Edgard — you’ve earned my loyalty as a customer.
- RNRobert NunoJan 2, 20265.0Way too many homeless around.
- LMLinda MartinezDec 23, 20252.0I spoke to the manger who said the salads came dressed at this location.. first of all, why would they prepare it with the dressing?? You’d be drowning the lettuce and it would get soggy. When we went back inside to ask for the dressing (which usually comes on the side) the cashier argued it was an extra charge. We told her it comes with the salads for the Meal for Two and she proceeded to give us only one. My fiancé asked for another and that’s when she said “it comes on the salad.” I spoke to the manager after and she confirmed they supposedly do dress them… this is how we received them… dry. She lied.
- JRJessica RanftDec 16, 20253.0When my order was ready the person calling the order number was calling it in SPANISH, this is America where we speak ENGLISH. Your people should be bi-lingual so that people like me who doesn't speak another language can understand what is being said. Another customer had to tell me what the number was so that I could get my food. I was very offended by this and may never visit this location again.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco in Las Vegas is open every day from 9:30 AM to 10:30 PM, except Sunday when it closes at 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their food at home.
What methods of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards as payment options.
Can I order El Pollo Loco food online or through an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for your events and gatherings.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 2375 E Sahara Ave, Las Vegas, NV 89104, USA.
Is there a nearby grocery store if I want to shop before or after visiting El Pollo Loco?
Yes, Food 4 Less and Cardenas Markets are nearby grocery stores where you can shop conveniently before or after dining at El Pollo Loco.
Can I find other dining options near El Pollo Loco?
Yes, nearby dining options include Pizza Patron for pizza, Ben's BBQ & Smokehouse for barbecue, and Los Antojos for Mexican and Latin American cuisine.
Is there public transit or automotive services near El Pollo Loco?
Yes, U-Haul Neighborhood Dealer and Discount Rental Car are nearby for vehicle rentals, and there are automotive repair shops like Ray's Automotive and Jiffy Lube close by.
What entertainment options are near El Pollo Loco for visitors to enjoy?
Nearby entertainment includes Jackpot Joanie’s, a casino and arcade, which visitors might enjoy before or after their meal at El Pollo Loco.