Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
1,776 reviews
5 stars
897
4 stars
344
3 stars
217
2 stars
101
1 star
217
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some praising the chicken while others noted it was dry or lacked flavor.
Service Issues
Many reviews highlighted poor customer service, including rude staff and long wait times for acknowledgment.
Cleanliness
Numerous customers expressed concerns about the cleanliness of the restaurant, mentioning dirty tables and unsanitary conditions.
Pricing Concerns
Several customers felt that prices were too high for the portion sizes and quality of food received.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with food quality and service.
- JJJonathan3 days ago1.0I recently used to come almost a couple times a week and the chickens been great since the cook ernesto has been making it now lately it’s not worth coming here the other cooks either give dry chicken or old chicken will probably try another store sadly.
- JRJeremiah RodgersNov 4, 20255.0Fast food will never get 5 stars outta me but fir what it was it was perty good. Service was par
- MAMaria AlvarezOct 9, 20251.0Food was ok and service was ok too didn't really feel welcomed only one young guy was nice we went in Wednesday evening like maybe 8pm so yeah will try a different Pollo loco next time
- JGJessie GundlachOct 3, 20251.0The last 3 times I have been there, they haven't had avocado salsa and I ordered a combo and never got my chips. It's a joke
- DMDestiny MercerOct 1, 20254.0Food is amazing. But one of the cashiers acted as if I was inconveniencing her by asking if I could have my change back because the change machine was out of change. The bathrooms weren't the best and the place smelt off. But, the chicken was amazing.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco in Las Vegas is open every day from 9:30 AM to 10:30 PM, except Sunday when it closes at 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their food at home.
What methods of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards as payment options.
Can I order El Pollo Loco food online or through an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for your events and gatherings.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 2375 E Sahara Ave, Las Vegas, NV 89104, USA.
Is there a nearby grocery store if I want to shop before or after visiting El Pollo Loco?
Yes, Food 4 Less and Cardenas Markets are nearby grocery stores where you can shop conveniently before or after dining at El Pollo Loco.
Can I find other dining options near El Pollo Loco?
Yes, nearby dining options include Pizza Patron for pizza, Ben's BBQ & Smokehouse for barbecue, and Los Antojos for Mexican and Latin American cuisine.
Is there public transit or automotive services near El Pollo Loco?
Yes, U-Haul Neighborhood Dealer and Discount Rental Car are nearby for vehicle rentals, and there are automotive repair shops like Ray's Automotive and Jiffy Lube close by.
What entertainment options are near El Pollo Loco for visitors to enjoy?
Nearby entertainment includes Jackpot Joanie’s, a casino and arcade, which visitors might enjoy before or after their meal at El Pollo Loco.