Brand Certified
El Pollo Loco
3.9(683 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
5260 S Fort Apache Rd, Las Vegas, NV
89148, United States
Certified by El Pollo Loco • Feb 22, 2026
(702) 257-0174
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/nv/las-vegas/5260-s-fort-apache-rd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.9
683 reviews
5 stars
345
4 stars
145
3 stars
70
2 stars
25
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with specific complaints about rude staff and incorrect orders.
Food Quality
Mixed feedback on food quality; some customers enjoyed the chicken while others reported dry or overcooked items.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to frustration.
Cleanliness
Concerns were raised about cleanliness, particularly in the bathrooms and food preparation areas.
Staff Performance
While some staff were praised for their friendliness and efficiency, others were criticized for being unprofessional and inattentive.
- DRDoug Reaser1 day ago1.0Your drive thru line wait time SUCKS!! Over 40 minutes of waiting now, and not even at the window to pick up our food! Come on.....get on it already!! I have a life to live outside of this bullcrap!
- HGHazel GarciaFeb 17, 20261.0No one ever answers the phone
- EDemmy dagneFeb 11, 20261.0Wrong order cold and food .
- ABAiahnye BiznisJan 15, 20261.0Worst customer service. Couldn’t get a 4 item order right. Had to come back to get forgotten food and got an attitude from the window for it. Rushing me like they have better things to do or they’re late to go on break. If you don’t have to come here, DONT. They’re the worst! 11:07am window crew, do better.
- KKKelly KrebsJan 8, 20261.0This location seems to no longer care about customers. Sad because I love polo loco but tonight was a bad experience
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Las Vegas?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in Las Vegas offer delivery services?
Yes, this location offers delivery services to customers.
Where is El Pollo Loco located in Las Vegas?
It is located at 5260 S Fort Apache Rd, Las Vegas, NV 89148, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican food with a focus on fire-grilled chicken and authentic Mexican entrees.
What forms of payment are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Can I place an online order or use a mobile app for El Pollo Loco?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store to place your order and earn rewards.
Does El Pollo Loco offer catering and have drive-thru service?
Yes, this location offers both catering and drive-thru services for customer convenience.
Are there any banks near El Pollo Loco for easy access to ATMs?
Yes, Chase Bank is nearby, providing banking services and ATMs which can be convenient before or after your meal.
What other dining options are close to El Pollo Loco?
Nearby dining options include Burger King, The Pizza Kitchen, Brooklyn's Best Pizza & Pasta, Del Taco, and Cafe Rio Fresh Modern Mexican, so you have a variety of choices in the area.
Are there any places for refreshments or coffee near El Pollo Loco?
Yes, Aromas Teas & Coffee and Infused Tea Lounge are nearby spots where you can enjoy coffee, tea, or bubble tea after your meal.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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