Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
678 reviews
5 stars
344
4 stars
145
3 stars
70
2 stars
25
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from specific employees who were described as rude and unprofessional.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Food Quality
Feedback on food quality was mixed; while some praised the taste, others complained about dry chicken, stale food, and unsanitary conditions.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.
Management Issues
There were complaints about management's handling of customer service issues and employee behavior, leading to negative dining experiences.
- KKKelly Krebs4 days ago1.0This location seems to no longer care about customers. Sad because I love polo loco but tonight was a bad experience
- BKBestiez KitchenDec 29, 20251.0Louis is extremely rude and prepares food poorly for no reason at all he should not work customer service or in food industry at all.
- JRJuicy RichesDec 29, 20251.0The young guy with the tattoos at the drive thru day time is extremely unprofessional and rude for absolutely no reason, not sure why he’s working customer service if he treats people like that. I will be reporting him to Cooperate.
- MLMelted Beauty LoungeDec 29, 20251.0Worst customer service . Louis Silva the kid at the drive thru is very rude and unprofessional he will mess your order up EVERY TIME and then when you say something he gets an attitude with you.
- AKAlexandra Kriesel-KennedyDec 29, 20251.0Louis Silva the kid with tattoos on his arm that works the drive thru is so unbelievably rude and unprofessional. I would avoided coming to this location. I like nearby so it’s always been convenient but the disrespect and lack of customer service makes it not worth it. He not only yelled at me because HE messed up my order and I called him on it but he proceeded to slam the window in my face that my faces sticking his tongue out taunting and laughing at me. If your going to hire kids to work in an establishment they should be held at high standards when it comes to customer service and respect. I had to file a complaint with the GM and I plan to call HR as well as corporate.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Las Vegas?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in Las Vegas offer delivery services?
Yes, this location offers delivery services to customers.
Where is El Pollo Loco located in Las Vegas?
It is located at 5260 S Fort Apache Rd, Las Vegas, NV 89148, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican food with a focus on fire-grilled chicken and authentic Mexican entrees.
What forms of payment are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Can I place an online order or use a mobile app for El Pollo Loco?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store to place your order and earn rewards.
Does El Pollo Loco offer catering and have drive-thru service?
Yes, this location offers both catering and drive-thru services for customer convenience.
Are there any banks near El Pollo Loco for easy access to ATMs?
Yes, Chase Bank is nearby, providing banking services and ATMs which can be convenient before or after your meal.
What other dining options are close to El Pollo Loco?
Nearby dining options include Burger King, The Pizza Kitchen, Brooklyn's Best Pizza & Pasta, Del Taco, and Cafe Rio Fresh Modern Mexican, so you have a variety of choices in the area.
Are there any places for refreshments or coffee near El Pollo Loco?
Yes, Aromas Teas & Coffee and Infused Tea Lounge are nearby spots where you can enjoy coffee, tea, or bubble tea after your meal.