Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
671 reviews
5 stars
343
4 stars
143
3 stars
70
2 stars
25
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Several reviews mentioned dry or overcooked chicken, stale food, and inconsistent portion sizes.
Customer Experience
While some customers praised the friendly staff and good service, others expressed frustration with management and overall service quality.
Cleanliness Concerns
A few reviews highlighted cleanliness issues, including unsanitary conditions and pests.
Value for Money
Customers noted that prices seemed high for the portion sizes and quality of food received.
- MMMojo mojo2 days ago3.0What's going on with El Pollo Loco?
- VLVincent de LunaNov 11, 20255.012 piece chicken was good
- ECEvelyn CalzadaNov 2, 20253.0La comida no está mal, aunque la relación cantidad precio no coincide, estuve en la locación de 5260 Ft Apache , restaurant # 6100 y la persona que estaba atendiendo el drive thru fue ruda además de incomodarse por tener que pedirle mi recibo de compra, me gusta el sabor de la comida de ellos pero no creo que debamos ser humillados por no dominar a la perfección el idioma inglés, lo más triste es que habían otras personas trabajando y tuve que ver caras risueñas y gestos de indiferencia. Nunca más volveré a esa locación.
- BPblanca P.Oct 26, 20251.0Just left, Absolutely one of the worst El Pollo Locos i have ever been to. The gentlemen behind the counter was the rudest unprofessional individual I’ve ever experienced. After waiting for 15 min I asked him how much longer for a Pollo Bowel and chicken quesadilla. He said 20 to 30 min. I advised him that unfortunately I could not wait that long.and needed to leave. So I asked for a refund. He then Preceded to roll his eyes and tell the other employees “ these people are loosing their patience and want a refund” I advised him it had nothing to do with patience I just thought 30 to 45 min for what I ordered was too long and I had to pick up my daughter at 7. The manager did come and apologize and made my Oder real quick. She was very apologetic but it was clear they had a line of customers waiting extended times for food. With tickets they could not find. Never will return.
- JLJordan LaurettaOct 3, 20251.0Honestly idk why I keep coming to this location probably because it’s close to home. It never fails every single time I order they forget an item in my order. I’m truly annoyed and won’t be returning to this location in the future that seems like the only fix to this issue. I’m tired of paying for items I never receive.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Las Vegas?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in Las Vegas offer delivery services?
Yes, this location offers delivery services to customers.
Where is El Pollo Loco located in Las Vegas?
It is located at 5260 S Fort Apache Rd, Las Vegas, NV 89148, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican food with a focus on fire-grilled chicken and authentic Mexican entrees.
What forms of payment are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Can I place an online order or use a mobile app for El Pollo Loco?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store to place your order and earn rewards.
Does El Pollo Loco offer catering and have drive-thru service?
Yes, this location offers both catering and drive-thru services for customer convenience.
Are there any banks near El Pollo Loco for easy access to ATMs?
Yes, Chase Bank is nearby, providing banking services and ATMs which can be convenient before or after your meal.
What other dining options are close to El Pollo Loco?
Nearby dining options include Burger King, The Pizza Kitchen, Brooklyn's Best Pizza & Pasta, Del Taco, and Cafe Rio Fresh Modern Mexican, so you have a variety of choices in the area.
Are there any places for refreshments or coffee near El Pollo Loco?
Yes, Aromas Teas & Coffee and Infused Tea Lounge are nearby spots where you can enjoy coffee, tea, or bubble tea after your meal.