While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken and incorrect orders.
Service Issues
Several reviews highlighted poor customer service, including rude staff and slow service, particularly during busy times.
Cleanliness
While some customers praised the cleanliness of the restaurant, others noted dirty tables and issues with the drink machines.
Positive Experiences
Despite the negatives, many customers enjoyed the food and praised specific employees for their friendly service.
MM
Mimi Mochi
2 days ago
1.0
I just ordered 12 pcs meal. With a side dish of coleslaw. Which is SPOILED COLESLAW! TASTES WAS BAD AND HAD BUBBLES ON IT! I NEED A REFUND!!! I WILL ATTACHED AND RECEIPT AND PICTURE.
JM
Jacqueline Mayberry
Dec 15, 2025
5.0
I love this place. The food is so good 💯😊
JB
Joseph Brooks
Dec 11, 2025
3.0
Sometimes the younger workers really don’t care about food quality, I’ve received burned food a couple times and when approach them to fix it and annoyed and irritated they’ll do it but like come on do you really expect me to eat burnt food don’t be sassy because I could play that role too. I’m the customer and the customer is always right 😒 I worked in restaurants years ago and I remember being more understanding than these kids. So unprofessional pulling their phones out- talking about people they are dating (and things they did - gross 🤢 we are eating here and we don’t care)
MM
Mike Montevirgen
Dec 10, 2025
1.0
If I can give zero stars! Total bill was $43.65
NO DRESSING FOR SIDE SALAD! NOT 12pcs chicken, ONLY 2 small salsa??? SIDE OF CORN ALMOST HALF of bowl?? WOW! I DONT WANT TO GO TO YOUR LOCATION NO MORE! MY FIRST AND LAST!!!!
CA
Cristina Andrade
Oct 24, 2025
5.0
I want to thank Geo for the great service, and for hooking it up with the green salsa. Thank you for the great service and the delicious food!