Brand Certified
El Pollo Loco
3.9(1417 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
4011 E Charleston Blvd, Las Vegas, NV
89104, United States
Certified by El Pollo Loco • Feb 22, 2026
(702) 459-0987
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/nv/las-vegas/4011-e-charleston-blvd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.9
1,417 reviews
5 stars
723
4 stars
261
3 stars
196
2 stars
70
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Many customers reported issues with food quality, including overcooked chicken, incorrect orders, and lack of freshness.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and concerns about food handling.
Operational Issues
Customers expressed frustration over the drive-thru only policy, lack of menu items, and inconsistent service.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and specific staff members for their excellent service.
- TETony EndrevaFeb 15, 20265.0Love it !
- JBJennifer BandaJan 24, 20261.0If I could leave zero stars, I would terrible customer service went to the drive-through only to get ignored. Very rude. Need to be trained better this location location is the worst !!!!👎👎
- LNLourdes NavarreteJan 17, 20261.0Horrible pollo seco quemado y recalentado miy mal servicio del encargado le pedi cambiar elmpollo y dijo que asi estaba todo, la ensalada bien aguada de repollo viejo
- LBleslie bonillaDec 20, 20255.0Nice fast food for a quick snack
- EPErika PelajioDec 16, 20255.0Es el primer pollo loco que sirve un plato muy bien gracias todo muy bien y fresco. Graciasssssss
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco in Las Vegas is open daily from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 4011 E Charleston Blvd, Las Vegas, NV 89104, USA.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery service for customer convenience.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa.
How can I place an order online for El Pollo Loco?
You can place an order online at https://order.elpolloloco.com/menu/e-charleston-blvd-lamb-blvd or use the El Pollo Loco app available in the App Store.
Does El Pollo Loco have a drive-through?
Yes, this location features a drive-through for quick and convenient service.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers at this location.
Are there any other Mexican restaurants near El Pollo Loco?
Nearby Mexican restaurants include Carreta La 621, Ava's at Charleston, Tacos San Francisco food truck, and La Puerta Negra Mexican Kitchen and Bar which you might want to visit before or after your meal.
What nearby services can help with medical needs around El Pollo Loco?
Nearby medical services include Mojave Mental Health and Tottori Allergy and Asthma Associates, which may be useful if you are visiting the area and need health care.
Is there a place to get cash or use an ATM near El Pollo Loco?
Yes, there are several ATMs nearby including RockItCoin Bitcoin ATM, CoinFlip Bitcoin ATM, Bitcoin Depot - Bitcoin ATM, and a Bank of America ATM for your convenience.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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