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El Pollo Loco

3.9
(1179 reviews)

Business Details

7380 W Cheyenne Ave, Las Vegas, NV
89129, United States
(702) 658-2112

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
7380 W Cheyenne Ave, Las Vegas, NV
89129, United States

Hours

Reviews

3.9
1,179 reviews
5 stars
550
4 stars
299
3 stars
124
2 stars
65
1 star
141

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues like dry chicken, missing ingredients, and poor presentation.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with automated ordering systems.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.

Ordering Experience

Many customers expressed frustration with the new kiosk ordering system, finding it impersonal and difficult to use.
  • SR
    Sybil Raiman
    Jan 20, 2026
    3.0
    Good selection on menu. We've been picking up food there for 20 years. This time, the chicken was very dry, like it had been overcooked or sitting around for some time.
  • IP
    Israel Palma
    Jan 7, 2026
    5.0
    Good service
  • RB
    Ruby Bautista
    Dec 1, 2025
    1.0
    Pretty disappointed. They say they close at 10:30, but before 10 the place was already shut down. Super inconvenient and not professional at all. If you post certain hours, you should stick to them.
  • LB
    Lizzie Barra
    Oct 17, 2025
    4.0
    Weird situation. Is very clean, the lady behind the cash register was polite, however she didn't even want to take my order. She redirected me to the automatic machine. It wasn't hard to use but I had questions since I was using a mailed in coupon.
  • AD
    Adam Duckro
    Oct 12, 2025
    2.0
    The most disinterested staff I've ever encountered. They locked the doors to keep people out of the dinning room even with guests in the dinning room. This was at 5:30pm mind you. The tables were all dirty, and no one would even acknowledge we were there. We had to clean the tables ourselves.

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Las Vegas?

El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Saturday, and from 9:30 AM to 10:30 PM on Sunday as well.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery service for your convenience.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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