Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,172 reviews
5 stars
547
4 stars
298
3 stars
121
2 stars
66
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, indifferent, or unhelpful.
Food Quality
While some customers praised the food, many reported issues with incorrect orders, dry chicken, and overall declining food quality.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Ordering Process
The shift to automated kiosks has frustrated customers, making it difficult to place orders and receive assistance from staff.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived stinginess in portion sizes.
- LBLizzie BarraOct 17, 20254.0Weird situation. Is very clean, the lady behind the cash register was polite, however she didn't even want to take my order. She redirected me to the automatic machine. It wasn't hard to use but I had questions since I was using a mailed in coupon.
- ADAdam DuckroOct 12, 20252.0The most disinterested staff I've ever encountered. They locked the doors to keep people out of the dinning room even with guests in the dinning room. This was at 5:30pm mind you. The tables were all dirty, and no one would even acknowledge we were there. We had to clean the tables ourselves.
- CMChristian MataSep 20, 20251.0Workers must be under the influence because they couldn't get my simple order right. Smh 🤦
- MGMary GarayAug 31, 20251.0I order two chicken salads to take home but they didn't put any chicken on them 😕 😔
- CHClete HolmesAug 12, 20255.0El Pollo loco bowl are only $5.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Saturday, and from 9:30 AM to 10:30 PM on Sunday as well.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service for your convenience.
Can I order from El Pollo Loco online or through an app?
Yes, you can order online via their official order page or through the El Pollo Loco app available on the Apple App Store.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment options.
Does El Pollo Loco have a drive-through facility?
Yes, this location offers a drive-through for quick and easy pickup.
Is Wi-Fi available for customers at El Pollo Loco?
Yes, free Wi-Fi is available for customers at this location.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 7380 W Cheyenne Ave, Las Vegas, NV 89129, USA.
What other dining options are near El Pollo Loco?
Nearby dining options include Sonic Drive-In, a fast food burger restaurant, and Magoo's-Cheyenne, which offers sports bar and American restaurant fare.
Are there any recreational facilities near El Pollo Loco?
Yes, Doc Romeo Park with batting cages and Nifty after Fifty gym and sports facility are nearby for recreation before or after your meal.
What nearby services are available for personal care near El Pollo Loco?
Nearby you can find WoCavie Nails and Lash and Nail Quest salons for beauty services, as well as Grooming By Darcy for pet care.