Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,431 reviews
5 stars
705
4 stars
303
3 stars
158
2 stars
75
1 star
190
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or tasteless chicken, while others enjoyed fresh and flavorful meals.
Customer Service
Service quality varied significantly; some customers praised friendly and helpful staff, while others reported rude behavior and poor management.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in the dining area, with dirty tables and unsanitary conditions noted.
Pricing and Portions
Many customers expressed dissatisfaction with rising prices and smaller portion sizes, feeling that the value for money had decreased.
- W1Wesly 1503Jan 2, 20261.0Horrible drive-thru experience. The staff was extremely rude and acted like we were a nuisance for simply ordering food. Our meals were basically shoved at us, they forgot our drink, and when we asked for it, it was treated like a huge inconvenience. Asking for salsa earned us dirty looks. To top it off, once we got home, one of the orders was wrong. The girl working the drive-thru looked annoyed to even be there. Definitely not the service I expect.
- MGMichelle GriffinDec 31, 20255.0Great experience 😁 food was delicious fresh and hot every time
- JOJasna OrtizDec 9, 20251.0Drive thru employee extremely rude. The worst in Vegas.
- CCCarmen santiago (Cita)Dec 6, 20255.0So good friendly fast
- JVjulio villavicencioDec 3, 20255.0Bueno como la mayoría de los pollos locos comida de calidad en sus ingredientes asta la fecha no tengo queja de ninguno
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service to customers.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food, especially fire-grilled chicken marinated with a special recipe of herbs, spices, fruit juices, and garlic.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Can customers order from El Pollo Loco’s menu online or via an app?
Yes, customers can order online via their order website and also through the El Pollo Loco app available on the Apple App Store.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 2505 E Tropicana Ave, Las Vegas, NV 89121, USA.
What nearby places can customers visit around El Pollo Loco?
Customers can visit Lindo Michoacan Ice Cream or La Flor De Michoacan Ice Cream for desserts, or check out El Toque del Sabor for Peruvian cuisine nearby.
How can nearby ATMs help customers visiting El Pollo Loco?
Nearby LibertyX Bitcoin ATMs provide convenient access to cash or Bitcoin transactions for customers visiting El Pollo Loco.
What services are available nearby for customers who want other amenities?
Nearby amenities include Jesse’s Barber Shop and Oslen's Barber Shop for grooming, Nails Today for nail services, and Melendez Auto Services & Tires for vehicle needs.