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El Pollo Loco

3.9
(1442 reviews)

Business Details

2505 E Tropicana Ave, Las Vegas, NV
89121, United States
(702) 450-5886

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2505 E Tropicana Ave, Las Vegas, NV
89121, United States

Hours

Reviews

3.9
1,442 reviews
5 stars
714
4 stars
303
3 stars
158
2 stars
75
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude and unprofessional behavior from staff, particularly in the drive-thru, leading to negative experiences.

Food Quality

There were numerous complaints about the food being dry, tasteless, or incorrect, with some customers expressing dissatisfaction with portion sizes and freshness.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area, including dirty tables and trash cans.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service, noting friendly staff and enjoyable meals.

Price Concerns

Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes, leading to a feeling of poor value.
  • LC
    Leaha Crawford
    5 days ago
    5.0
    Akways quick, healthy and affordable!
  • SL
    Saul Lopez-Orozco
    Feb 6, 2026
    5.0
    Thanks to Door Dash now I can go eat at El Pollo Loco and have a nice quiet Dinner! Amazing! lol
  • GG
    GmO
    Jan 22, 2026
    1.0
    No comment
  • YA
    Yasiel Alonso
    Jan 21, 2026
    5.0
    Todo muy bonito
  • W1
    Wesly 1503
    Jan 2, 2026
    1.0
    Horrible drive-thru experience. The staff was extremely rude and acted like we were a nuisance for simply ordering food. Our meals were basically shoved at us, they forgot our drink, and when we asked for it, it was treated like a huge inconvenience. Asking for salsa earned us dirty looks. To top it off, once we got home, one of the orders was wrong. The girl working the drive-thru looked annoyed to even be there. Definitely not the service I expect.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Las Vegas?

El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery service to customers.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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