Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Downtown,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,002 reviews
5 stars
476
4 stars
225
3 stars
118
2 stars
59
1 star
124
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers had mixed experiences with food quality, with some praising the freshness and taste, while others reported issues like cold or poorly prepared items.
Customer Service
Service quality varied significantly; some customers highlighted friendly and helpful staff, while others experienced rudeness and poor assistance.
Ordering Process
Many customers found the kiosk ordering system challenging, especially for those not tech-savvy, leading to frustration and dissatisfaction.
Cleanliness
There were complaints about cleanliness, particularly regarding dirty bathrooms and unkempt dining areas.
Consistency
While some customers noted consistent quality at certain locations, others reported significant discrepancies in service and food preparation.
- RERonnie Exworthy5 days ago5.0The chicken was tender and delicious.
- EMehsan mahmoodyDec 23, 20251.0Bad food and service
- WBWill BallewDec 20, 20254.0Hard to order on a computer.
- JEJoyce EdwardsDec 18, 20253.0The food is ok but not craveable. Employee told my friend to use the kiosk to order & pay (with cash). My 60ish Asian friend who's not tech savvy needed help. Not good customer service.
- RBRebecca BalderasDec 2, 20255.0Well at least i'm not going to lie but The New Double Chicken Burrito Bowl Tasted Surprisingly fresh and good Especially The Staff were Very Nice enough though.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 9:00 AM to 10:00 PM Monday through Saturday, and from 9:30 AM to 10:00 PM on Sundays.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I order food from El Pollo Loco online or via an app?
Yes, you can place orders through their online menu or the El Pollo Loco app available on the Apple App Store.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco offers authentic Mexican food, specializing in fire-grilled chicken and handmade guacamole, salsas, and dressings.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, El Pollo Loco features a drive-through service and provides free Wi-Fi for customers.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 4005 S Decatur Blvd, Las Vegas, NV 89103, United States.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include The Boiling Crab seafood restaurant if you're interested in more dining options, and Bambis Ethiopian Market for grocery shopping.
Are there any nearby transit or transport services to help me get to El Pollo Loco?
Las Vegas Private Jet Charter Flights is nearby for luxury travel, but for local transit, there are various food and service outlets around to help orient your visit.
If I'm visiting nearby businesses like Smith’s Food and Drug or The UPS Store, is El Pollo Loco a convenient dining option?
Yes, El Pollo Loco is conveniently located near Smith's Food and Drug and The UPS Store, making it a great place to grab a meal while running errands.