Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Downtown,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
992 reviews
5 stars
471
4 stars
222
3 stars
117
2 stars
59
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor assistance.
Food Quality
Food quality is generally appreciated, with many customers enjoying the taste and freshness, though some reported issues with cold or poorly prepared items.
Cleanliness
Concerns about cleanliness were noted, with some customers mentioning dirty dining areas and bathrooms.
Ordering Experience
The use of kiosks for ordering received criticism, with some customers finding it inconvenient and leading to poor service.
Consistency
While many customers have had positive experiences, there are reports of inconsistency in food preparation and order accuracy.
- KCKevin CarpenterNov 11, 20255.0Food was very good.
- SSSeanOct 28, 20251.0Rude, dirty, very very slow for "fastfood"
- ELEstefani LopezOct 13, 20255.0Great service very friendly staff food is fresh
- BHBarbara HollandsSep 8, 20255.0I would like to extend my sincere appreciation to Abel for the excellent customer service provided; it truly enhanced our evening. Traveling from out of state to enjoy El Pollo Local, we found our experience to be exceptionally pleasant.
- MMmeinze motorsportsAug 25, 20254.0Love the food here
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open from 9:00 AM to 10:00 PM Monday through Saturday, and from 9:30 AM to 10:00 PM on Sundays.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I order food from El Pollo Loco online or via an app?
Yes, you can place orders through their online menu or the El Pollo Loco app available on the Apple App Store.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco offers authentic Mexican food, specializing in fire-grilled chicken and handmade guacamole, salsas, and dressings.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, El Pollo Loco features a drive-through service and provides free Wi-Fi for customers.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 4005 S Decatur Blvd, Las Vegas, NV 89103, United States.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include The Boiling Crab seafood restaurant if you're interested in more dining options, and Bambis Ethiopian Market for grocery shopping.
Are there any nearby transit or transport services to help me get to El Pollo Loco?
Las Vegas Private Jet Charter Flights is nearby for luxury travel, but for local transit, there are various food and service outlets around to help orient your visit.
If I'm visiting nearby businesses like Smith’s Food and Drug or The UPS Store, is El Pollo Loco a convenient dining option?
Yes, El Pollo Loco is conveniently located near Smith's Food and Drug and The UPS Store, making it a great place to grab a meal while running errands.