Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services for customer convenience.

What types of cuisine does El Pollo Loco specialize in?

El Pollo Loco specializes in authentic Mexican food, particularly fire-grilled chicken dishes.

Can I order online or through an app from El Pollo Loco?

Yes, you can order online via their website or use the El Pollo Loco app available in the Apple App Store.

What payment methods are accepted at El Pollo Loco?

El Pollo Loco accepts American Express, Discover, and Visa credit cards.

Does El Pollo Loco offer catering or drive-through services?

Yes, El Pollo Loco offers both catering and drive-through services for customer convenience.

Are there nearby places where I can run errands before or after visiting El Pollo Loco?

Yes, nearby you can find Walgreens for pharmacy and convenience items, Western Union for money transfer services, and Walmart Neighborhood Market for grocery shopping.

What nearby dining options are available around El Pollo Loco?

Nearby dining options include Craving Crepes for pancakes and café fare, Napoli Pizzeria for pizza, and Yourway Breakfast + Lunch for breakfast and brunch.

Are there beauty and wellness salons near El Pollo Loco?

Yes, you can find several beauty and salon services nearby, including Shadia's Beauty Salon, Sola Salon Studios, and Brightside Aesthetic spa.

Brand Certified

El Pollo Loco

3.9

(956 reviews)

Get Directions Order Menu Call Website

Business Details

6131 W Lake Mead Blvd, Las Vegas, NV

89108, United States

(702) 293-7009

https://restaurants.elpolloloco.com/nv/las-vegas/6131-w-lake-mead-blvd

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant

While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

DeliveryAvailable
Drive-throughAvailable
[Free/Paid] wi-fiNot available

Location

El Pollo Loco

6131 W Lake Mead Blvd, Las Vegas, NV

89108, United States

Get Directions

Hours

Monday9:30 AM - 10:30 PM

Tuesday9:30 AM - 10:30 PM

Wednesday9:30 AM - 10:30 PM

Thursday9:30 AM - 10:30 PM

Friday9:30 AM - 10:30 PM

Saturday9:30 AM - 10:30 PM

Sunday9:30 AM - 10:30 PM

Reviews

3.9

956 reviews

5 stars

503

4 stars

185

3 stars

2 stars

1 star

132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude service and lack of accountability.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and delicious meals, while others received overcooked or incorrect orders.

Cleanliness

The cleanliness of the establishment received mixed reviews, with some customers noting it was clean and well-maintained, while others found it dingy and unclean.

Order Accuracy

Many customers expressed frustration with order accuracy, frequently receiving incorrect items or missing components.

Pricing

Customers noted that prices have increased while portion sizes have decreased, leading to dissatisfaction regarding value.

AG
Andronica Gonzales
Feb 1, 2026
1.0
I have had good experiences it other El Pollo locos and I genuinely enjoy the food. Its my first time at this location and I was ready to enjoy the food however I ordered a chicken queasidilla that tasted like just tortilla and dry chicken. I could not see or taste any cheese. I ordered a chicken tortilla soup and it tasted like straight water and chicken. I asked for salsa and peppers and they gave me none so I couldnt even add flavor. They said they were out of the topping and green salsa so I aske for anything they had. I guess that was nothing since I got a tortilla with dry chicken and a cup of water with chicken that was suppose to be tortilla soup. Isn't cheese at leaste suppose to come in the soup? This meal was all together nasty.
RA
rolando rodrigguez aguero
Jan 29, 2026
1.0
Para mí en lo personal este es muy malo deberían de cambiar a los trabajadores porque no hacen su trabajo como deberían yo hice un pedido y me dieron otro lo quise reclamar y me dijeron que me lo tenía que llevar obligado porque no tenía devolución llame a soporte en el lugar y me dijeron que había echo mi pedido después de las 48 , una lastima este pollo loco porque yo he ido a otros y son muy buenos en la atención y en su calidad
MW
Melody Wadsworth
Jan 16, 2026
5.0
Love this place!!!
VR
Victor Ramirez Romero
Dec 21, 2025
1.0
The food was terrible. It was overcooked, and some of the tortillas weren’t even cooked properly. The person at the window wasn’t paying attention at all. I clearly asked for 8 green sauces and 4 red sauces, and instead I got 4 green sauces and 6 pico. I said red sauce, not pico. She also assumed I wanted a regular order without asking. There was absolutely no customer service. She didn’t care about fixing the mistake or listening. If I could, I would give this place 0 stars.
GB
Gardner Broadbent
Nov 21, 2025
5.0
It's been probably 3 or 4 years since I last went to an El Pollo Loco because of their incredible lack of follow up on customer service issue I had with them but I decided to give them another chance. I've always liked the food but their customer service department SUCKS. I sent them emails and even a handwritten letter regarding a service issue I had in one of their restaurants in Southern California and they NEVER responded. So today I stopped in at one of their restaurants in North Las Vegas and I must say I was very pleased with everything. The staff was very friendly, the restaurant was bright and clean, service was quick and food was great. This was at 11:30 on a Friday afternoon. I am glad that I stopped by and I'm happy to report that I have now put this chain back into my regular rotation for fast food restaurants that I regularly visit.