Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
285 reviews
5 stars
137
4 stars
45
3 stars
26
2 stars
16
1 star
61
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor customer service, and missing items in their orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold, dry, or poorly prepared items.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and floors.
Staff Attitude
There were multiple mentions of rude or unprofessional staff behavior, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted good food experiences.
- GRgrace raffonNov 15, 20254.0Good selection of healthy food
- MNMekep NavaNov 13, 20255.0I love this place. You can’t go round with getting a Pollo Loco bowl for five dollars.
- BLBarrett LobdellOct 16, 20255.0When I came to this el pollo loco it was clean amd the staff was fast friendly and the chicken tasted good good no complaints.
- NNNessaOct 9, 20251.0Worst place to be when you're hungry and in a rush. Went around 3:00 p.m. just me and my pup to get something for the road .I ordered online. My order was a guacamole chicken burrito with the large drink and a kids meal for my pup. We did the online order ahead of time and went through the drive-thru to pick up. When I went to the drive-thru to pick up the poor guy stated that he was working alone and that he would bring out my order once it was ready if I could park in the front. I told him okay and waited 30 minutes. After 30 minutes I went through the drive-thru again waved at the guy and he said he was so sorry because he was working alone. I sympathized even though I was still waiting for it and I have somewhere I had to go. When I got my food it was cold and I was missing the drink. I let the guy know that about the drink and that the food was cold. He just apologized again but because I had to go. No one helped him and that was unfortunate. when I looked behind him as he was getting the large drink I saw that the line crew was just messing around. It's such a shame. In the end the order was wrong. That chicken guacamole burrito had only beans and really hard leftover chicken that had been chopped hours ago.
- YRYadira RodriguezOct 4, 20251.0El día de hoy fui a ordenar unos tacos y se tardaron más de 30 min en hacer mi orden y ni siquiera fueron o tuvieron la amabilidad de disculparse al contrario se portaron muy groseros. Nunca me había tardado tanto en que me dieran una orden. Antes había otro personal en esa tienda y hoy hay otros trabajadores que la verdad dejan mucho que desear. Poco profesionales, me atendieron muy mal y de mala gana. No recomiendo que vallan a este lugar. Que lástima que no les puedo dar -1 ⭐️
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Las Vegas?
El Pollo Loco in Las Vegas is open Monday to Saturday from 9:30 AM to 11:00 PM and on Sunday from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 5688 S Rainbow Blvd, Las Vegas, NV 89118, United States.
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican food, with a focus on fire-grilled chicken and authentic Mexican entrees.
Can I order food from El Pollo Loco online or via an app?
Yes, you can order food online via their website or through the El Pollo Loco app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards as payment options.
Does El Pollo Loco have a drive-through service?
Yes, this location offers a drive-through for convenient order pickup.
How can I contact El Pollo Loco for inquiries or catering?
You can contact them via email at epl6192@elpolloloco.com or by phone at +1 725-210-6082.
What nearby restaurants can I visit with El Pollo Loco?
Nearby dining options include Denny's for American breakfast and Freddy's Frozen Custard & Steakburgers for fast food and ice cream.
Are there any convenient gas stations near El Pollo Loco?
Yes, there are multiple gas stations nearby such as Shell, ARCO, and Green Valley Grocery, which also offers grocery and convenience items.
What local services are close to El Pollo Loco that customers might find useful?
Nearby services include Selection Insurance Agency for insurance needs, R and R Auto Repair for automotive services, and Good Samaritan Health Care for physical and occupational therapy.