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El Pollo Loco

3.6
(289 reviews)

Business Details

5688 S Rainbow Blvd, Las Vegas, NV
89118, United States
(725) 210-6082

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable

Location

El Pollo Loco
5688 S Rainbow Blvd, Las Vegas, NV
89118, United States

Hours

Reviews

3.6
289 reviews
5 stars
138
4 stars
46
3 stars
26
2 stars
16
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being praised for their friendliness while others were described as rude and unprofessional.

Food Quality

Inconsistent food quality reported, with some customers enjoying the meals while others complained about cold, undercooked, or poorly prepared items.

Cleanliness

Frequent complaints about cleanliness, with many customers noting dirty tables and unsanitary conditions.

Order Accuracy

Numerous issues with order accuracy, including missing items and incorrect orders reported by customers.

Wait Times

Long wait times noted, particularly in the drive-thru, leading to frustration among customers.
  • JP
    Jesús Pili
    Feb 4, 2026
    1.0
    I found a bone that almost broke my tooth, and besides being extremely seasoned and salty, I ordered a double chicken tostada to go and had a very unpleasant experience.
  • SP
    Steva Pacheco
    Jan 4, 2026
    1.0
    Food came with half the ingredients, called to speak to a manager left on hold 10 mins, called back 2× they didn't want to answer 1. Talked to Kiara Tierra something like that, very immature unprofessional and rude!!! She needs to be retrained she needs better customer service skills or she needs to be fired... The manager couldn't be bothered she needs to be fired. $30.00 person lettuce a little bit of rest and chicken flakes I'll put your logo should be ashamed of himself at this location
  • GR
    Gabriel Ragvill
    Dec 15, 2025
    5.0
    Good food
  • GR
    grace raffon
    Nov 15, 2025
    4.0
    Good selection of healthy food
  • MN
    Mekep Nava
    Nov 13, 2025
    5.0
    I love this place. You can’t go round with getting a Pollo Loco bowl for five dollars.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Las Vegas?

El Pollo Loco in Las Vegas is open Monday to Saturday from 9:30 AM to 11:00 PM and on Sunday from 9:30 AM to 11:00 PM.

Where is El Pollo Loco located?

El Pollo Loco is located at 5688 S Rainbow Blvd, Las Vegas, NV 89118, United States.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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