Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,921 reviews
5 stars
1,094
4 stars
422
3 stars
189
2 stars
69
1 star
147
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for friendliness, while others were reported as rude and unhelpful.
Food Quality
Food quality is inconsistent; while many customers enjoyed the chicken and other menu items, there were complaints about dry or undercooked chicken and incorrect orders.
Hygiene Issues
Multiple reviews highlighted serious hygiene concerns, including dirty dining areas and restrooms, which negatively impacted customer experiences.
Ordering Experience
Customers expressed frustration with the automated ordering system, citing a lack of human interaction and issues with order accuracy.
Overall Satisfaction
While some customers had positive experiences with food and service, many expressed disappointment and indicated they would not return due to various issues.
- NFNorma Angelica Flores1 day ago1.0Tengo 18 años iendo acomer a ese restaurante los empleados eran tan maravillosos 👏 excelente 👌 servicio ase como 2 a 3 años cambiaron de personal es horrible servicio al cliente pides ayuda y nunca te asen caso son unos groseros empleados y empleados ay personal antiguo siguen siendo amables pero siempre están fuera del mostrador tratao de ya no ir tan seguido 😪 sy no les gusta su trabajo 🤔
- AMAlex Meza4 days ago5.0After more then 3 years I when back
- EEEloy Espino5 days ago3.0Demasiado caro.
- LLLaura Zamora (Bella Laura)Oct 31, 20251.0El trato de los empleados pésimo y luego todo automático no hay trato humano todo el ambiente frío y de mala gana te atienden no vuelvo a venir a estos lugares quería pagar la mitad en cash y la otra en tarjeta no se puede
- G1God 1stOct 15, 20255.0If Anthony is not the manager, please make the manager because he’s so nice. He had everybody smiling and laughing and I was feeling very down. I’ll be honest and he bought my spirit right back up and I felt like I could literally go on again so please always remember Anthony if he’s not the manager making the manager cause he’s very very nice at what he does place the clean everything bubbly.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Las Vegas?
El Pollo Loco is open daily from 9:00 AM to 11:00 PM.
Where is El Pollo Loco located in Las Vegas?
El Pollo Loco is located at 2400 E Lake Mead Blvd, Las Vegas, NV 89030, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services.
Can I place an order through a mobile app for El Pollo Loco?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or use their online ordering system.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include Denny's for American diner fare, Taco Bell for more Mexican fast food, Calibombs & Burgers for burgers, and Pizza Hut for pizza.
Where can I find banking services near El Pollo Loco?
Nearby banking options include Bank of America ATM and U.S. Bank for your financial needs.
Are there any shopping or entertainment places close to El Pollo Loco?
Yes, you can visit College Park shopping center and park, Dotty's Casino arcade and bar, or nearby retail stores like WSS and Rainbow Shops.