El Pollo Loco

4.2
1921 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2400 E Lake Mead Blvd, Las Vegas, NV
89030, United States

Hours

Reviews

4.2
1,921 reviews
5 stars
1,094
4 stars
422
3 stars
189
2 stars
69
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for friendliness, while others were reported as rude and unhelpful.

Food Quality

Food quality is inconsistent; while many customers enjoyed the chicken and other menu items, there were complaints about dry or undercooked chicken and incorrect orders.

Hygiene Issues

Multiple reviews highlighted serious hygiene concerns, including dirty dining areas and restrooms, which negatively impacted customer experiences.

Ordering Experience

Customers expressed frustration with the automated ordering system, citing a lack of human interaction and issues with order accuracy.

Overall Satisfaction

While some customers had positive experiences with food and service, many expressed disappointment and indicated they would not return due to various issues.
  • NF
    Norma Angelica Flores
    1 day ago
    1.0
    Tengo 18 años iendo acomer a ese restaurante los empleados eran tan maravillosos 👏 excelente 👌 servicio ase como 2 a 3 años cambiaron de personal es horrible servicio al cliente pides ayuda y nunca te asen caso son unos groseros empleados y empleados ay personal antiguo siguen siendo amables pero siempre están fuera del mostrador tratao de ya no ir tan seguido 😪 sy no les gusta su trabajo 🤔
  • AM
    Alex Meza
    4 days ago
    5.0
    After more then 3 years I when back
  • EE
    Eloy Espino
    5 days ago
    3.0
    Demasiado caro.
  • LL
    Laura Zamora (Bella Laura)
    Oct 31, 2025
    1.0
    El trato de los empleados pésimo y luego todo automático no hay trato humano todo el ambiente frío y de mala gana te atienden no vuelvo a venir a estos lugares quería pagar la mitad en cash y la otra en tarjeta no se puede
  • G1
    God 1st
    Oct 15, 2025
    5.0
    If Anthony is not the manager, please make the manager because he’s so nice. He had everybody smiling and laughing and I was feeling very down. I’ll be honest and he bought my spirit right back up and I felt like I could literally go on again so please always remember Anthony if he’s not the manager making the manager cause he’s very very nice at what he does place the clean everything bubbly.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Las Vegas?

El Pollo Loco is open daily from 9:00 AM to 11:00 PM.

Where is El Pollo Loco located in Las Vegas?

El Pollo Loco is located at 2400 E Lake Mead Blvd, Las Vegas, NV 89030, USA.