El Pollo Loco

4.2
1924 reviews
Get DirectionsCallWebsite

Business Details

2400 E Lake Mead Blvd, Las Vegas, NV
89030, United States
(702) 649-1071
https://restaurants.elpolloloco.com/nv/las-vegas/2400-e-lake-mead-blvd
GoogleFacebook

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2400 E Lake Mead Blvd, Las Vegas, NV
89030, United States

Hours

Reviews

4.2
1,924 reviews
5 stars
1,097
4 stars
422
3 stars
189
2 stars
69
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with rude staff and lack of assistance, especially with the new kiosk ordering system.

Food Quality

There were numerous complaints about food quality, including dry chicken, incorrect orders, and hygiene issues.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service, as well as the taste of the food.
  • NF
    Norma Angelica Flores
    Nov 24, 2025
    1.0
    Tengo 18 años iendo acomer a ese restaurante los empleados eran tan maravillosos 👏 excelente 👌 servicio ase como 2 a 3 años cambiaron de personal es horrible servicio al cliente pides ayuda y nunca te asen caso son unos groseros empleados y empleados ay personal antiguo siguen siendo amables pero siempre están fuera del mostrador tratao de ya no ir tan seguido 😪 sy no les gusta su trabajo 🤔
  • AM
    Alex Meza
    Nov 21, 2025
    5.0
    After more then 3 years I when back
  • EE
    Eloy Espino
    Nov 20, 2025
    3.0
    Demasiado caro.
  • LL
    Laura Zamora (Bella Laura)
    Oct 31, 2025
    1.0
    El trato de los empleados pésimo y luego todo automático no hay trato humano todo el ambiente frío y de mala gana te atienden no vuelvo a venir a estos lugares quería pagar la mitad en cash y la otra en tarjeta no se puede
  • G1
    God 1st
    Oct 15, 2025
    5.0
    If Anthony is not the manager, please make the manager because he’s so nice. He had everybody smiling and laughing and I was feeling very down. I’ll be honest and he bought my spirit right back up and I felt like I could literally go on again so please always remember Anthony if he’s not the manager making the manager cause he’s very very nice at what he does place the clean everything bubbly.
Read more reviews on Google

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Las Vegas?

El Pollo Loco is open daily from 9:00 AM to 11:00 PM.

Where is El Pollo Loco located in Las Vegas?

El Pollo Loco is located at 2400 E Lake Mead Blvd, Las Vegas, NV 89030, USA.