Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
While many customers praised the friendly and helpful staff, there were numerous complaints about slow service and long wait times, with some reporting waits of over 25 minutes.
Order Accuracy
Several reviews highlighted issues with order accuracy, including incorrect drink preparations and missing items, leading to customer dissatisfaction.
Drink Quality
Customers had mixed feelings about the drinks; while some enjoyed the flavors, others found certain drinks too sweet or poorly made.
Customer Experience
Positive experiences were noted for the staff's friendliness and willingness to assist, but negative interactions were reported, particularly regarding handling complaints and order issues.
MM
Martinitall702
1 day ago
2.0
I was very excited for this location because the one on Hualipai has the worst parking. It sadly doesn’t deliver. The people are always friendly, but the line is always so long and the mobile ordering seems to take longer than if you went to the drive through. I just don’t have the time to wait that long for a coffee, so I’ll just stick with Starbucks. Maybe if you split the staff to have people concentrate on mobile and walk up and the others to do drive through maybe that could help?
BW
Big Will
Feb 21, 2026
5.0
If you want good service, you have to order ahead through the app and if you don’t, it takes forever if the line is big, but all the kids that work here are very courteous and kind so once somebody’s giving it a one Starr, they must’ve been the problem. Y’all doing a great job thank you for getting me started for the morning shift and the coffee beats Starbucks any day!!
PP
Peachy
Feb 15, 2026
5.0
I come here faithfully and love talking to the staff about how my day was and if something happened, and often base my drink off of my mood, letting them choose the flavors etc. All of them are friendly and fun. Love my girlies up there💗
JS
Jeff Schell
Feb 13, 2026
4.0
Thos place is 🔥. The staff is alway GOATED! No cap, on god.
DF
Dahlia Ferguson
Feb 12, 2026
3.0
this location always seems to be busy no matter what day of the week or time you go. went today, placed my mobile order at 6:58 am, my app said it would be ready by 7:05 am. i arrived at 7:08 am and the drive thru was wrapped around the corner, and the pickup window was packed. people and myself included were waiting 30 minutes for one singular drink. the worker was apologetic and i know that they try their hardest, but the ordering system is just inaccurate and can be frustrating. definitely wouldn’t go if you can’t wait around for a while. the espresso also seems diluted, every time i get a drink it seems there is more of a milk than espresso ratio, and sometimes just tastes like milk with a flavor shot. i always appreciate the workers they are always nice, i feel some things just need an adjustment.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
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