Cleanliness
Multiple reviews highlighted unsanitary conditions, including reports of cockroaches and a generally dirty environment.
Service Quality
Customers experienced inconsistent service, with some praising friendly staff while others reported rude or incompetent employees.
Product Quality
Several customers complained about the quality of food items, including incorrect orders, melted products, and lack of advertised flavors.
Wait Times
Many reviews mentioned long wait times for orders, often exacerbated by understaffing.
Customer Experience
While some customers had positive experiences, many expressed frustration over poor service and product quality, leading to a lack of overall satisfaction.