Chipotle Cactus & Schirlls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including long wait times, unacknowledged orders, and rude staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale ingredients, overly salty dishes, and incorrect orders.
Cleanliness
Customers frequently noted that the restaurant was dirty, with unclean tables and food debris present, contributing to a negative dining experience.
Portion Sizes
Several reviews mentioned disappointment with portion sizes, particularly for online orders, where customers felt they received significantly less food.
KE
koorosh edalati
Dec 29, 2025
1.0
Today I visited the Chipotle located at 4332 W Cactus Ave, Enterprise, NV 89141, and it was one of the worst experiences I’ve ever had at this chain. I ordered a bowl and chose each ingredient myself.
When I asked for brown rice, the container was almost empty. The same thing happened with the beef and the black beans — all nearly empty. Instead of waiting for fresh food to be brought out from the kitchen, the employee scraped the leftovers from the bottom of the containers and put them into my bowl.
This is completely unacceptable, unprofessional, and shows a lack of respect for customers. For the prices Chipotle charges, serving leftovers like this should never happen. I strongly do not recommend ordering from this location and suggest people avoid it until they improve both food quality and service.
RG
Rahul G
Dec 28, 2025
1.0
ordered for pickup
arrived at the scheduled time but had to wait 30 mins for my pick up order
not coming back here
potion size is extremely disappointing as well
DJ
dan J
Dec 25, 2025
4.0
여자직원이 친절하지는 않았는데 스테이크 굽는 남자직원분 실력이 좋아서 그런지 맛있었음.
JY
james Yannuzzi
Dec 14, 2025
1.0
Absolutely ridiculous to have 5 employees maybe 6 doing nothing. In line for 15minutes and they were on 1 customer. 3 people walked out. The drawing line for me was watching employees stand there not helping. Pathetic if it takes you 20+ minutes to make a few burritos.
KV
Kacey Vaughn
Nov 26, 2025
1.0
I had a really unpleasant experience at Chipotle today. I walked in to pick up my mobile order and went to the pickup counter and there was only one bag there, but it didn’t have a tag on it. Naturally, I asked an employee if it was mine. Instead of responding or acknowledging me, he just stared at me, walked over, picked up a label off the floor, and aggressively slapped it onto the bag without saying a single word.
I’m not sure why the label wasn’t already attached or why I was treated like I had done something wrong for asking. It’s not unreasonable to expect that the name tag be secured to the bag, and customers shouldn’t be made to feel like an inconvenience for clarifying their order.
The interaction was rude, unprofessional, and honestly unnecessary. This experience and the other reviews posted about this location, made me certain I’ll never return there.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill specialize in at the Cactus & Schirlls location?
Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill on W Cactus Ave in Las Vegas?
Chipotle Mexican Grill is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill offer online ordering options?
Yes, customers can order online via the Chipotle website or app, accessible through https://order.chipotle.com/ and the Chipotle app on the Apple App Store.
Where is Chipotle Mexican Grill located?
It is located at 4332 W Cactus Ave, Clark, Las Vegas, NV 89141, USA.
How does Chipotle Mexican Grill ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles by using 53 real ingredients sourced from farms practicing humane and sustainable methods, serving food without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill at the Cactus & Schirlls location?
You can call them at +1 775-383-2921 or email NV.4607.CactusSchirl@chipotle.com.
Are there fitness centers near Chipotle Mexican Grill on W Cactus Ave?
Yes, HOTWORX and HOTWORX - Las Vegas, NV - Southern Highlands gyms and yoga studios are nearby, making it convenient to grab a healthy meal after your workout.
What pet care facilities are close to Chipotle Mexican Grill?
Cactus Pet Hospital, a veterinary hospital, is located nearby for pet care needs to consider when visiting the area.
Which other dining options are nearby Chipotle Mexican Grill on W Cactus Ave?
Nearby dining includes Nudo Italiano (Italian cuisine), Jersey Mike's Subs (sandwiches), Marco's Pizza (Italian/pizza), Mo' Bettahs Hawaiian Style Food (Hawaiian), and Jack in the Box (fast food).
Does Chipotle Mexican Grill have any social media presence?
Yes, Chipotle is active on platforms including Facebook (Chipotle Mexican Grill), Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.