Chipotle Cactus & Schirlls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent service, with some praising friendly staff while others experienced rude and unhelpful interactions.
Food Freshness
Many reviews highlighted issues with food freshness, including dry and over-salted items, as well as complaints about missing ingredients.
Cleanliness
Numerous customers noted that the restaurant was often dirty, with unclean tables and food debris in the dining area.
Order Accuracy
A significant number of reviews mentioned problems with order accuracy, particularly with online orders resulting in missing or incorrect items.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, claiming they were smaller than expected, especially for online orders.
MO
Marcos Ontiveros
2 days ago
5.0
Great service. Ran a bit behind but made it up with a free bowl. Staff is super friendly and busy, you can’t blame them.
CH
Chanelle Halle
Nov 15, 2025
5.0
I enjoy this location so much, not only is it close to me, but I feel like they make my bowl soo good & staff is super friendly
RR
Remington Rojas
Nov 13, 2025
5.0
One of the Chipotle in town with good portions and I can tell the employees (especially the ones who have been there atleast a couple months) are really trying their best even though sometimes there are Karen customers. The work is appreciated and seen by us.
AB
Ashley Baker
Oct 27, 2025
5.0
The second I walked into the store the whole team was very welcoming and smiling. The store was clean, the order was made quickly and it was delicious. The best part was everything was fresh and I didn’t have to wait for protein to be available.
OG
Osmosis galaxy
Oct 22, 2025
2.0
Service was "sub-par" employees non communicative, rushing the orders through as if they had 50 guests waiting in line. They had extremely poor attitudes while serving the food. They used no listening skills when someone asked for a little of something it was a full scoop but with the rice and protein they were choosing to portion scoop it like they were doing during the backlash Chipotle relieved for attempting such a feat with the gouging prices implied for everything. I will never ever return to this location ever again and if I do I will be recording social media videos to post in your sites comments. I was deeply angered with the lack of respect for all of the guests and the lack of accountability for poor training and undoubtedly the worst service I have ever seen or received from chipotle.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill specialize in at the Cactus & Schirlls location?
Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill on W Cactus Ave in Las Vegas?
Chipotle Mexican Grill is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill offer online ordering options?
Yes, customers can order online via the Chipotle website or app, accessible through https://order.chipotle.com/ and the Chipotle app on the Apple App Store.
Where is Chipotle Mexican Grill located?
It is located at 4332 W Cactus Ave, Clark, Las Vegas, NV 89141, USA.
How does Chipotle Mexican Grill ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles by using 53 real ingredients sourced from farms practicing humane and sustainable methods, serving food without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill at the Cactus & Schirlls location?
You can call them at +1 775-383-2921 or email NV.4607.CactusSchirl@chipotle.com.
Are there fitness centers near Chipotle Mexican Grill on W Cactus Ave?
Yes, HOTWORX and HOTWORX - Las Vegas, NV - Southern Highlands gyms and yoga studios are nearby, making it convenient to grab a healthy meal after your workout.
What pet care facilities are close to Chipotle Mexican Grill?
Cactus Pet Hospital, a veterinary hospital, is located nearby for pet care needs to consider when visiting the area.
Which other dining options are nearby Chipotle Mexican Grill on W Cactus Ave?
Nearby dining includes Nudo Italiano (Italian cuisine), Jersey Mike's Subs (sandwiches), Marco's Pizza (Italian/pizza), Mo' Bettahs Hawaiian Style Food (Hawaiian), and Jack in the Box (fast food).
Does Chipotle Mexican Grill have any social media presence?
Yes, Chipotle is active on platforms including Facebook (Chipotle Mexican Grill), Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.