Chipotle Mexican Grill

Reviews

• IW

  Izzy W

  Jan 5, 2026
  1.0
  Waited in line 15 minutes just to find out they ran out of chicken in the middle of lunch rush. I really don’t understand how you can’t anticipate how much product you will need to have on hand and cooked. Poor management.
• SF

  Sam fares

  Dec 29, 2025
  1.0
  Ordered online a steak burrito and a steak bowl and paid almost $40 for the order. In my burrito I had 4-5 pieces of steak and so did my wife in her steak bowl! Entire food was just rice! Absolutely disgusting and a rip off! What happened to chipotle? They used to give good portions and now it’s just garbage! Never again!
• ES

  Elmer Selmon

  Dec 20, 2025
  1.0
  I had my food door dashed and I never received it. They said it was delivered but it wasn't left on my porch.
• AD

  Alyssa Donohue

  Dec 5, 2025
  1.0
  Terrible customer service my bowl was full of rice and guacamole no chicken this is the 3rd time this has happened I’m about done with it chipotle is my favorite place and this one is making me hate it The guy that cooks the meat doesn’t seem like he cares
• AL

  Ani Larinaga

  Oct 29, 2025
  1.0
  I like that I can pick up my online order through the drive thru Update As someone who enjoys frequenting Chipotle for its fresh ingredients and reliable service, I was looking forward to picking up my order, but this visit left me genuinely disappointed. I placed my order online, hoping for a quick and easy pick-up. Arriving before my scheduled time (never had an issue before) I encountered Alice at the window no hello just asked for my name…. she informed me, with no greeting or eye contact, that I needed to return at the exact time noted in my order. While I can appreciate that policies exist to ensure smooth operations, a little warmth or explanation would have gone a long way. Still, I respected the process and waited in my car until the right moment. When I returned at the scheduled time, Alice simply handed me the bag wordlessly and walked away. Not a single word was exchanged—no “hello,” “thank you,” or even a simple acknowledgment. As a loyal customer, I genuinely believe small gestures of courtesy make a big difference, especially at a busy chain like Chipotle where customer flow is high but expectations for kindness and efficiency are, too. Everyone has tough days, and I always try to grant grace, but this interaction felt unusually unfriendly and unprofessional. Unfortunately, the disappointment didn’t end there. Once home, I opened my order only to discover there was barely any chicken in my bowl, much less than what I have received on countless past visits. Considering the steady price increases over the years, portion consistency matters, and this was a letdown. Adding to my frustration, the chili sauce I specifically requested was missing. The details matter, and if you’re like me, you know those little requests, extra sauce, a topping, that right balance, are what turn a meal from basic to satisfying. The entire experience left me feeling dismissed and undervalued, both in service and in the meal itself. I know that working in fast-casual dining is challenging, especially during busy rushes, but it doesn’t take much to ensure an order is filled correctly or to acknowledge a customer, even with just a quick smile or a “thanks for waiting.” It’s what makes a chain like Chipotle feel a bit more like a neighborhood spot, even within the hustle of a national brand. While I’ve had good visits here before, this one stood out, and not in a positive way. I sincerely hope it was just an off day for the team. Still, based on this encounter, I’m genuinely hesitant to order from this location again. Here’s hoping that management takes this feedback seriously and encourages both better attention to orders and a friendlier approach, because Chipotle can and should deliver both quality food and basic hospitality every single time.

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