Chipotle Mexican Grill

Reviews

• TB

  THE BEST OF THE BEST

  Nov 8, 2025
  5.0
  Simply EXCELLENT.
• JK

  Joon Kim

  Nov 4, 2025
  2.0
  Black beans were incredible sour. Check your food. Smaller portions than other locations
• TC

  The Chow Chow Channel

  Oct 29, 2025
  1.0
  Where is your manager to be on top of their employees ? 6 people clocked in and no rice, beef chicken carne peppers everything was gone HOW? CRAPPY MANAGEMENT
• AL

  Ani Larinaga

  Oct 29, 2025
  1.0
  I like that I can pick up my online order through the drive thru Update As someone who enjoys frequenting Chipotle for its fresh ingredients and reliable service, I was looking forward to picking up my order, but this visit left me genuinely disappointed. I placed my order online, hoping for a quick and easy pick-up. Arriving before my scheduled time (never had an issue before) I encountered Alice at the window no hello just asked for my name…. she informed me, with no greeting or eye contact, that I needed to return at the exact time noted in my order. While I can appreciate that policies exist to ensure smooth operations, a little warmth or explanation would have gone a long way. Still, I respected the process and waited in my car until the right moment. When I returned at the scheduled time, Alice simply handed me the bag wordlessly and walked away. Not a single word was exchanged—no “hello,” “thank you,” or even a simple acknowledgment. As a loyal customer, I genuinely believe small gestures of courtesy make a big difference, especially at a busy chain like Chipotle where customer flow is high but expectations for kindness and efficiency are, too. Everyone has tough days, and I always try to grant grace, but this interaction felt unusually unfriendly and unprofessional. Unfortunately, the disappointment didn’t end there. Once home, I opened my order only to discover there was barely any chicken in my bowl, much less than what I have received on countless past visits. Considering the steady price increases over the years, portion consistency matters, and this was a letdown. Adding to my frustration, the chili sauce I specifically requested was missing. The details matter, and if you’re like me, you know those little requests, extra sauce, a topping, that right balance, are what turn a meal from basic to satisfying. The entire experience left me feeling dismissed and undervalued, both in service and in the meal itself. I know that working in fast-casual dining is challenging, especially during busy rushes, but it doesn’t take much to ensure an order is filled correctly or to acknowledge a customer, even with just a quick smile or a “thanks for waiting.” It’s what makes a chain like Chipotle feel a bit more like a neighborhood spot, even within the hustle of a national brand. While I’ve had good visits here before, this one stood out, and not in a positive way. I sincerely hope it was just an off day for the team. Still, based on this encounter, I’m genuinely hesitant to order from this location again. Here’s hoping that management takes this feedback seriously and encourages both better attention to orders and a friendlier approach, because Chipotle can and should deliver both quality food and basic hospitality every single time.
• JK

  Joshua Kearny

  Oct 22, 2025
  4.0
  The drive through pick up is great. I haven't really had any problems doing it this way. Sometimes the line gets long inside though and they don't have items prepared in time.

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