Chipotle Mexican Grill

3.9
605 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Ft. Apache is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9240 W Sahara Ave, Las Vegas, NV
89117, United States

Hours

Reviews

3.9
605 reviews
5 stars
321
4 stars
117
3 stars
39
2 stars
30
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, unacknowledged wait times, and unfriendly staff, leading to a negative dining experience.

Food Quality

Feedback on food quality was mixed, with some customers praising freshness while others complained about poor portion sizes, blandness, and even food safety concerns.

Management Concerns

Several reviews highlighted issues with management, including lack of urgency, poor customer service training, and unprofessional behavior from staff.

Cleanliness

Customers noted inconsistent cleanliness, particularly in the dining area and restrooms, which detracted from their overall experience.

Pricing Complaints

Many customers felt that prices were high relative to portion sizes and quality, leading to dissatisfaction with the value for money.
  • CR
    Carolyn Reed
    4 days ago
    1.0
    I recently visited this location to redeem a birthday reward and had the WORST possible customer service experience... The employee taking my order was very rude, disrespectful, and condescending throughout our entire interaction. When I asked her a SIMPLE question, she immediately barked, "Lady, you're stressing me out!" Then she asked a co-worker to explain her answer, and perhaps I would understand. (This went back and forth for a while and only got worse.) When giving me my change, she tossed it into my hand!! I have been a human resources and recruiting manager for many years and CANNOT understand why anyone would hire (or retain) someone so blatantly unprofessional??? (The unfortunate thing is, she acted as if she had the authority to behave in such a way.) When I asked to speak to the manager, she stated he wasn't there. I asked her for her name, but she and her coworker said they are not allowed to give out their names, even though it's on the receipt. I was a frequent visitor to this location and have always had a pleasant experience, especially with the manager. (I am sometimes there when the restaurant opens at 10:30.) As an HR professional, I strongly believe that every customer should receive the best possible experience at any establishment. Unfortunately, my last visit missed the mark.
  • BD
    Brian D
    6 days ago
    1.0
    Ordered Grub hub. The entire order was wrong and they didn’t give salsa. Won’t be ordering Chipotle ever again!
  • AJ
    Ashley J.
    Nov 17, 2025
    1.0
    The last two times I’ve ordered the chicken bowl & had it delivered I have gotten 4 pieces of chicken. Why am I paying so much money for 4 pieces of chicken? They are skimping on everything.
  • NR
    Nette Rab
    Nov 15, 2025
    4.0
    I always enjoy going to Chipotle's for lunch. This location is ok. The front workers are not as friendly as the other locations I've been. The food is consistent amd I always get the salad with steak extra dressing. Get the app for some free food items.
  • KV
    Kii Valley
    Oct 24, 2025
    1.0
    Need new management ASAP. There’s 4 people working the front end not showing any since of urgency, I entered this chipotle and wasn’t even acknowledged for about 3 minutes while being in front of the line and I told the lady I want a burrito and a quesadilla and she begins making the quesadillas while talking Spanish to the manager for 2 minutes before even attempting to start my burrito mind you everything is stocked and ready to serve because the other young lady already stocked it mind you there’s still 4 people up front. No since of urgency Management sitting there watching doing nothing

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Ft. Apache located?

Chipotle Mexican Grill Ft. Apache is located at 9240 W Sahara Ave, Sahara Pavilion South, Clark, Las Vegas, NV 89117, USA.

What are the opening hours of Chipotle Mexican Grill Ft. Apache?

Chipotle Ft. Apache is open daily from 10:30 AM to 11:00 PM.