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Chipotle Mexican Grill

3.5
(591 reviews)

About

Mexican Restaurant
Chipotle The Arroyo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7340 Arroyo Crossing Pkwy, Las Vegas, NV
89113, United States

Hours

Reviews

3.5
591 reviews
5 stars
250
4 stars
115
3 stars
49
2 stars
31
1 star
146

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked items, small portions, and cross-contamination.

Service Issues

Numerous reviews highlighted poor customer service, including slow service, rude staff, and mistakes with orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty counters and food prep areas.

Staffing Problems

Customers frequently mentioned that the location is understaffed, leading to long wait times and inadequate service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and the freshness of the food.
  • JV
    jalen vaughn
    3 days ago
    1.0
    Ordering online is equivalent to just giving away money! They short you on the protein already when you go inside the store. But they give you what appears to be half a regular scoop or protein when you order online! Buyer beware there is no value!
  • BP
    Brianna Pascual
    Feb 18, 2026
    1.0
    Thought ordering ahead would save me some time, but I was wrong. Still had to wait 25 minutes after my pickup time. Not only was the wait too long, but half the employees were just standing around while almost 10 people were waiting for their take out.
  • MC
    Matthew Cisneros
    Feb 10, 2026
    1.0
    Always forgetting something on a pickup or delivery order... sad
  • KP
    kylee price
    Feb 5, 2026
    5.0
    I originally ordered on doordash and upon receiving my food my son was the first to discover the rice on both of our dishes were uncooked. I called Chipotle and spoke with marcel who was super apologetic and allowed me to come in and have them remake it. I truly appreciated this because I didn't wanna have to place another order. Thank you again!!
  • KA
    Kim Arther
    Jan 20, 2026
    1.0
    Maybe the cook should stay off of her phone and cook fresh food since it was all out and looked so old! This younger generation doesn’t take their job seriously much anymore! Had to ask for fresh veggies and pico and to please wipe up the mess where my food was being prepared! I don’t think the manager of this establishment would be happy about this! I was so upset and I wanted to make a scene but I decided to come here instead! She didn’t want to get off her phone and cook and it was like we as a customer Were inconveniencing her Because she had to get off her phone and you can see the attitude on her face and she’s lucky I bit my tongue

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at The Arroyo offer?

Chipotle Mexican Grill at The Arroyo offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at The Arroyo?

Chipotle is open daily from 10:30 AM to 11:00 PM at The Arroyo location.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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