Chipotle Mexican Grill

3.5
576 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle The Arroyo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7340 Arroyo Crossing Pkwy, Las Vegas, NV
89113, United States

Hours

Reviews

3.5
576 reviews
5 stars
246
4 stars
115
3 stars
49
2 stars
29
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Food Quality

Several customers reported issues with food quality, including undercooked items, small portions, and instances of food poisoning.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty counters and overflowing trash bins.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and inconsistent portion sizes.

Staffing Issues

Reviews indicated that the location is often understaffed, leading to long wait times and poor service.
  • AN
    Amy Nemec
    Nov 9, 2025
    5.0
    Red haired girl is a fun sweetie 🫶🏼 get these positive hard workers some heat resistant gloves chipotle! Those tortillas are hot!
  • JF
    Jason Fowler
    Nov 1, 2025
    5.0
    This is the best Chipotle in Las Vegas! The staff are always kind and considerate of our allergies and the wait is always short and the service is quick! Great job!
  • JH
    J H
    Oct 30, 2025
    1.0
    Bug in the food
  • PP
    Pepperoni Pizza
    Oct 5, 2025
    1.0
    Awful customer service! I know Chipotle is well known for bad customer service. This is a new low. The cashier didn’t honor the reward for Queso that was on my app even if I showed it to her. She said it showed already redeemed on her side. It could have been an issue in the system but she didn’t given me benefit of the doubt. I ended up paying the full amount. I’m never trusting the scammy rewards system again.
  • BR
    blanca rodriguez
    Sep 30, 2025
    1.0
    Undercooked food

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at The Arroyo offer?

Chipotle Mexican Grill at The Arroyo offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at The Arroyo?

Chipotle is open daily from 10:30 AM to 11:00 PM at The Arroyo location.