Business Details
About
Mexican Restaurant
Chipotle Charleston Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,070 reviews
5 stars
564
4 stars
179
3 stars
108
2 stars
44
1 star
175
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's dirty conditions, including filthy tables and overflowing trash cans.
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and issues with online orders.
Food Quality
While some customers enjoyed the food, many complained about incorrect orders, small portions, and lack of key ingredients.
Management Issues
Several reviews pointed to a lack of effective management, with employees appearing unmotivated and disorganized.
- SSSinctyblkdmd2 days ago5.0Chipotle always a great place to eat, and a great place for a vegans as well.
- JMJonathan Avil Martinez3 days ago5.0Amazing experience at this Chipotle! Kyler went above and beyond with customer service—super friendly, patient, and made sure my order was perfect. There was no line, so everything was quick and smooth, and the food was fresh. You can tell she genuinely cares about customers. Definitely coming back!
- EBEva BullockDec 30, 20253.0Not enough meat and the guy didn't know how to roll the burrito 🙄 and over priced especially when you get bad service 🙄
- MBMercedes BallDec 12, 20255.0It not clean 😕 no gloves no hair net
- YMYvette MorazaNov 21, 20252.0Honestly, I was very disappointed this time. We usually go inside to order our food, but since this was a larger order, we decided to place it online for the first time. We ended up regretting that decision. When we got home, we realized one of our orders was incorrect. First, the sauce was missing, then the Dr. Pepper was completely flat. On top of that, one of the meals was made wrong. We had a total of four orders: one burrito and three bowls: two with steak and one with barbacoa. Instead of one of the steak bowls, they repeated the barbacoa order. I tried using the online help service to fix the issue, but it said it was unavailable, which was very frustrating because we were hoping to resolve the problem quickly and pick up a corrected order. Since the online support wasn’t working, we had to drive back to the restaurant to figure out what happened. The manager did fix the order for us, apologized for the mistake, and made everything right. My main complaint is about the online service. It made it much more difficult to address the issue, and it honestly would have been faster to just speak with someone in person. I also tried calling the location to give them a heads-up about our order, but it took forever to get through on the phone. Overall, the in-person staff resolved everything well, but the online ordering and support process made the situation far more frustrating than it needed to be.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at Charleston Commons?
Chipotle Mexican Grill at Charleston Commons is open daily from 10:30 AM to 11:00 PM.
Where is the Chipotle Mexican Grill located in Las Vegas?
It is located at 111 N Nellis Blvd, Ste 150, Clark, Las Vegas, NV 89110, in the McCarran Marketplace near Starbucks.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for your convenience.
How can I order online from Chipotle Mexican Grill at Charleston Commons?
You can order online via their website at https://order.chipotle.com/ or through their Chipotle app available on the Apple App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Are Chipotle's ingredients sustainably sourced?
Yes, Chipotle follows "Food with Integrity" by sourcing ingredients from farms that use humane and sustainable practices with no artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at Charleston Commons LGBTQ friendly?
Yes, this location welcomes LGBTQ customers and provides an inclusive environment.
What nearby places can customers visit before or after dining at Chipotle?
Customers can visit nearby attractions such as Raising Cane's for chicken meals, Menchie's Frozen Yogurt for dessert, or Better Buzz Coffee Nellis for coffee and smoothies after dining at Chipotle.
Are there convenient financial services near Chipotle for customers in the area?
Yes, nearby financial services include Wells Fargo bank and Silver State Schools Credit Union for banking and credit needs.
What are some shopping options close to Chipotle Mexican Grill at Charleston Commons?
Shoppers can explore Ross Dress for Less, Bath & Body Works, and Rainbow Shops, all located nearby in the Charleston Commons shopping center.