Business Details
About
Mexican Restaurant
Chipotle Charleston Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,064 reviews
5 stars
558
4 stars
179
3 stars
107
2 stars
44
1 star
176
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were consistent complaints about portion sizes, incorrect orders, and food quality issues such as undercooked or overcooked ingredients.
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash cans, and unsanitary food preparation areas being common complaints.
Customer Service
Customers frequently reported rude and unprofessional behavior from staff, long wait times, and a lack of urgency in service, contributing to a negative dining experience.
Order Accuracy
There were multiple instances of incorrect orders being served, missing items, and issues with online orders not being ready on time, leading to frustration among customers.
Management Issues
Many reviews pointed to a lack of effective management, with employees appearing unmotivated and disorganized, which negatively impacted service and food availability.
- KDKYNG DAVID1 day ago4.0Everything was cool, but they need to get the teenyboppers out of there.. not getting the right taste per dollar!
- YMYvette Moraza3 days ago2.0Honestly, I was very disappointed this time. We usually go inside to order our food, but since this was a larger order, we decided to place it online for the first time. We ended up regretting that decision. When we got home, we realized one of our orders was incorrect. First, the sauce was missing, then the Dr. Pepper was completely flat. On top of that, one of the meals was made wrong. We had a total of four orders: one burrito and three bowls: two with steak and one with barbacoa. Instead of one of the steak bowls, they repeated the barbacoa order. I tried using the online help service to fix the issue, but it said it was unavailable, which was very frustrating because we were hoping to resolve the problem quickly and pick up a corrected order. Since the online support wasn’t working, we had to drive back to the restaurant to figure out what happened. The manager did fix the order for us, apologized for the mistake, and made everything right. My main complaint is about the online service. It made it much more difficult to address the issue, and it honestly would have been faster to just speak with someone in person. I also tried calling the location to give them a heads-up about our order, but it took forever to get through on the phone. Overall, the in-person staff resolved everything well, but the online ordering and support process made the situation far more frustrating than it needed to be.
- EME MNov 16, 20254.0They have great steak burritos
- CLColby LawrenceNov 8, 20251.0Don't EVER make an online order and definitively DO NOT TIP THEM because if you do give them a $10 tip like I did you will regret it. Spent $250 on lunch for the team and they didn't put the extra protein WE PAID for. Didn't give a single fork or napkin, were VERY RUDE to my lot attendant. The female that interacted with him needs to find another line of work. I tipped them and got poor food and service. Thank you for nothing. Update, Chipotle corp reached out via email. They offered a bogo, buy one get one. Just one. Great job Chipotle. A $250 order that was flatlined due to terrible service and had no where near the amount of food we paid for and they offer a buy one get one. Great job guys this is really making me want to come back. Hopefully someone reads this and Chipotle looses some business because they DO NOT CARE about their customers or the fact that they ruined an entire dealerships lunch that day... Thank you again, for absolutely nothing.
- ARAmanda RatcliffeOct 27, 20253.0Food was delicious. Everything in the kitchen and food area looked clean and sanitary. There were a couple employees not really doing anything while the line waited and no one was taking orders. The cook came over to stock some things and the girl in front of me tried to order from him. He said he's not that guy. 🤣 He didn't get anyone either. We waited patiently for at least 5 minutes. But then I got my food and it was good. You can still go there to get good food. The dining room was typical. A few people were road raging in the congested parking lot. If you can go to another one, you should. But if this is what you have near you and you want chipotle, still go.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at Charleston Commons?
Chipotle Mexican Grill at Charleston Commons is open daily from 10:30 AM to 11:00 PM.
Where is the Chipotle Mexican Grill located in Las Vegas?
It is located at 111 N Nellis Blvd, Ste 150, Clark, Las Vegas, NV 89110, in the McCarran Marketplace near Starbucks.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for your convenience.
How can I order online from Chipotle Mexican Grill at Charleston Commons?
You can order online via their website at https://order.chipotle.com/ or through their Chipotle app available on the Apple App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Are Chipotle's ingredients sustainably sourced?
Yes, Chipotle follows "Food with Integrity" by sourcing ingredients from farms that use humane and sustainable practices with no artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at Charleston Commons LGBTQ friendly?
Yes, this location welcomes LGBTQ customers and provides an inclusive environment.
What nearby places can customers visit before or after dining at Chipotle?
Customers can visit nearby attractions such as Raising Cane's for chicken meals, Menchie's Frozen Yogurt for dessert, or Better Buzz Coffee Nellis for coffee and smoothies after dining at Chipotle.
Are there convenient financial services near Chipotle for customers in the area?
Yes, nearby financial services include Wells Fargo bank and Silver State Schools Credit Union for banking and credit needs.
What are some shopping options close to Chipotle Mexican Grill at Charleston Commons?
Shoppers can explore Ross Dress for Less, Bath & Body Works, and Rainbow Shops, all located nearby in the Charleston Commons shopping center.