Chipotle Mexican Grill

3.2
534 reviews
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About

Mexican Restaurant
Chipotle Montecito is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7170 N Durango Dr, Las Vegas, NV
89149, United States

Hours

Reviews

3.2
534 reviews
5 stars
195
4 stars
101
3 stars
41
2 stars
36
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times due to understaffing and inefficient service, often leading to frustration.

Food Quality

Mixed reviews on food quality; some praised the freshness while others complained about old or poorly prepared food.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of urgency during busy times.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, claiming they were smaller than expected or inconsistent.
  • MM
    Mike
    4 days ago
    1.0
    This location is one of the worsts, no exaggeration. All the teenagers have no vocabulary. They speak to you like you don’t know anything. The food quality sucked so bad. Idk how you burn rice. I also had to wait 30 minutes for my food to be made after ordering from the app. This place is so unorganized I’m not sure who the manager is but they have to be uneducated to think this is a smooth operation.
  • VW
    Vee W
    4 days ago
    5.0
    I just went into Chipotle and Ryan was SO helpful! He was fun, friendly, and made me truly happy with how much customer service he showed. He had me laughing too! I would honestly come back just because of him. The best part of any place is feeling welcomed, and Ryan definitely delivered that. He said he just started, but he already works like a pro. Wow!
  • LB
    lisa beasley
    Nov 2, 2025
    3.0
    The young guy that took care of me was very friendly. He was working hard to take care of people. Two people at register were chatting and oblivious to helping him. The area around the food items was full of food and a mess. Definitely a manager issue.
  • XB
    Xavier Brown
    Oct 13, 2025
    1.0
    Three people behind the register and only ONE actually making orders despite the line. The other two were just preparing chips into small bags… laughing and chatting not helping with the line at all. If they aren’t trained in food prep or something then someone needs to be engaging with customers explaining and apologizing for the wait just to dispel any misunderstandings. They just kept looking up at the line (growing line mind you..) then looking at their fellow employee being drowned in the orders and chuckling and giggling. They are completely oblivious to how that appears to an on looker.
  • KG
    Kenneth Gray
    Oct 9, 2025
    5.0
    Biola and her crew has this place running smooth and clean! I’m grateful I live by a so consistent Chipotle where you can tell they have pride cuz they make it look easy and are so nice and always ask good questions about what I need!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 7170 N Durango Dr?

Chipotle Mexican Grill at 7170 N Durango Dr in Las Vegas is open daily from 10:30 AM to 11:00 PM.

Does this Chipotle location offer pickup and delivery services?

Yes, this Chipotle location offers both in-store pickup and delivery services.