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Brand Certified

Chipotle Mexican Grill

3.2
(553 reviews)

About

Mexican Restaurant
Chipotle Montecito is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7170 N Durango Dr, Las Vegas, NV
89149, United States

Hours

Reviews

3.2
553 reviews
5 stars
199
4 stars
105
3 stars
42
2 stars
38
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many noting a lack of urgency and attentiveness.

Portion Sizes

Numerous reviews mentioned consistently small portion sizes, leading to dissatisfaction with the value for money.

Cleanliness

Several customers highlighted issues with cleanliness, including dirty dining areas and unsanitary food preparation conditions.

Order Accuracy

Many customers experienced problems with incorrect orders, particularly with online orders being incomplete or wrong.

Wait Times

Long wait times were a common complaint, often attributed to understaffing and poor management.
  • MA
    Metaphysically Speaking - 8th House Alchemist
    2 days ago
    1.0
    Why hire people who don't want to work there? Whoever was assigned to build the orders for in-store customers on 2/25/26 at 12pm needs to be fired. She was rude, wouldn't greet the customers, using her nasty phone while wearing gloves in the corner and played games on my double meat order. My neice needs a job and you need to hire her instead of people who don't want to work or be clean. The girl who worked the cash register was a Rockstar and you can tell who will be successful in life.
  • NT
    Nick T.
    3 days ago
    1.0
    There are 20 people in line and 1 person working the line at 530pm.
  • VV
    Visakh Viswam
    Jan 15, 2026
    1.0
    This location is one of the worst. First, all of the staff-including the person at the counter-are extremely rude. I regularly go to this location to get my lunch bowl, and every single time they give me a very small portion of protein. I have raised this issue with them countless times, yet nothing changes and the same poor portion control continues. Even the manager is unprofessional and shows no respect toward customers.
  • EO
    Erica Ortega
    Jan 15, 2026
    5.0
    Lately Chipotle has been getting some negative reviews, so I thought I'd give this location some love. I order from here 1 to 3 times a week and I'm never disappointed. These are two different bowls, on two different days and both were so full that the metal lid on top was holding on for dear life. Its always hot, fresh, and the meat is a generous portion.
  • CD
    Chris Davis
    Jan 11, 2026
    2.0
    Food is good, but holy crap. What's the point of placing online orders for specified time frames if the foods never actually ready at set pickup time? It's not like it's a here and there issue, literally every online order is never ready on time.. o well.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 7170 N Durango Dr?

Chipotle Mexican Grill at 7170 N Durango Dr in Las Vegas is open daily from 10:30 AM to 11:00 PM.

Does this Chipotle location offer pickup and delivery services?

Yes, this Chipotle location offers both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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