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Brand Certified

Chipotle Mexican Grill

3.9
(607 reviews)

About

Mexican Restaurant
Chipotle McCarran is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5715 S Eastern Ave, Las Vegas, NV
89119, United States

Hours

Reviews

3.9
607 reviews
5 stars
315
4 stars
105
3 stars
63
2 stars
36
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative dining experience.

Food Quality

Numerous reviews highlighted issues with food freshness, portion sizes, and overall quality, with complaints about undercooked or stale items.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to an unsatisfactory atmosphere.

Staffing Issues

Customers frequently mentioned understaffing and disorganization, resulting in slow service and long wait times.
  • SE
    Sebastian Espinal
    Jan 28, 2026
    1.0
    The manager marisila es very rude and unprofessional I got overcharged and a side of rice and chicken for no valid reason.
  • AA
    Alex
    Jan 21, 2026
    1.0
    Got an upset stomach from eating here. they kept the chicken out for too long
  • MS
    Maya Schade
    Jan 19, 2026
    2.0
    I wanna like Chipotle, I really do, but I can only stand it when they have the Carne Asada (which has been removed from the menu at time of writing). Their standard steak is usually mostly inedible fatty chunks or dry as leather, which is unacceptable for how much they charge for it. Their rice has a propensity to be tough or sometimes crunchy, and they never seem to manage demand very well. The amount of time I've come in and they tell me I have to wait because something is empty is just painful. It's so hard to find fast food that isn't fried, so I really want to give Chipotle a better review, but removing the only decent protein option + issues with other food being overcooked, burnt, or crunchy just makes it hard. At least their staff is usually pretty nice.
  • ML
    M L
    Jan 13, 2026
    1.0
    I made the company aware that on a recent visit I witnessed a worker prepare food and handle the cash register for 6 separate orders in front of me. I emailed the area manager twice about it and she never responded. Stay away if you dont want to eat cross-contaminated food.
  • VV
    Vanessa Vasquez
    Dec 31, 2025
    5.0
    Always in the mode for great customer service visits chipotle Mexican grill

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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