Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle McCarran is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.9
607 reviews
5 stars
315
4 stars
105
3 stars
63
2 stars
36
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative dining experience.
Food Quality
Numerous reviews highlighted issues with food freshness, portion sizes, and overall quality, with complaints about undercooked or stale items.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to an unsatisfactory atmosphere.
Staffing Issues
Customers frequently mentioned understaffing and disorganization, resulting in slow service and long wait times.
SE
Sebastian Espinal
Jan 28, 2026
1.0
The manager marisila es very rude and unprofessional I got overcharged and a side of rice and chicken for no valid reason.
AA
Alex
Jan 21, 2026
1.0
Got an upset stomach from eating here. they kept the chicken out for too long
MS
Maya Schade
Jan 19, 2026
2.0
I wanna like Chipotle, I really do, but I can only stand it when they have the Carne Asada (which has been removed from the menu at time of writing). Their standard steak is usually mostly inedible fatty chunks or dry as leather, which is unacceptable for how much they charge for it. Their rice has a propensity to be tough or sometimes crunchy, and they never seem to manage demand very well. The amount of time I've come in and they tell me I have to wait because something is empty is just painful.
It's so hard to find fast food that isn't fried, so I really want to give Chipotle a better review, but removing the only decent protein option + issues with other food being overcooked, burnt, or crunchy just makes it hard. At least their staff is usually pretty nice.
ML
M L
Jan 13, 2026
1.0
I made the company aware that on a recent visit I witnessed a worker prepare food and handle the cash register for 6 separate orders in front of me. I emailed the area manager twice about it and she never responded. Stay away if you dont want to eat cross-contaminated food.
VV
Vanessa Vasquez
Dec 31, 2025
5.0
Always in the mode for great customer service visits chipotle Mexican grill