El Pollo Loco

Reviews

• AC

  Ana Cabrera

  Mar 16, 2026
  1.0
  Ordered a taco from El Pollo Loco and it literally came with a bug in it. My sister almost ate it before noticing. Absolutely disgusting. Maybe focus less on speed and more on basic cleanliness, called to notify the restaurant employee was super rude not apologetic at all. Nasty place !!!
• LA

  Leo Ayuste

  Mar 8, 2026
  1.0
  Used their app to order. Then proceeded to wait over 1 hour constantly changing drivers went through 3 of them. for a regular family meal order to then just have everything cancelled from driver technical issue no explanation. Ridiculous we even ordered a little bit later during not peak hours.
• JM

  Jan Muranaka

  Mar 5, 2026
  3.0
  Just like mickey ds... you need to order on kiosk or wait time will be... well... When my order was called... order was placed on counter, no personal acknowledgement. Thanks for no service.
• MB

  Melissa Bowman

  Mar 3, 2026
  1.0
  This location is terrible. pulled up today, only car in the drive thru so cant blame their mistakes on anything besides of lack of intelligence. got the double crunch queso bowl. It’s listed as new on the menu but i’ve had it a few times now so it’s not that new. make it a meal. NO BEANS! repeated twice. pull up to the window the cashier goes “ oh I forgot to ask what size” seems like a language barrier but nothing concerning. got a large and again mentioned no beans. With a flat look on her face and acknowledgment she says yes no beans. got the ONE ITEM we purchased and went on our way. get home I noticed there was no chips just a bowl and two sauces. not a big deal because I don’t care for the chips anyways but normalizing not getting what you purchased shouldn’t be a thing but anywho, open the bowl, there’s beans! never in my life have I even went back to an establishment to correct food but this one needed to be addressed because it was asked THREE times. go inside handed them the receipt and told the lady there’s beans and I asked for none. With a confused look on her face she goes and hands it to the cashier and comes back and goes it doesn’t say no beans. that’s not a me problem. your cashier simply didn’t put it so makes me believe when we got to the window it was already made and when we repeated no beans the look on her face screams I messed up but didn’t care to correct it and that’s where i’m annoyed because she knew it was wrong but sent it out the window anyways. they make me a new bowl & back home I go. here the kicker, I get home, opened it and it’s just a bowl with chicken, rice, avocado and sour cream. no queso no tortilla chips no salsa literally nothing that comes on the double chicken queso bowl. (remind you the first bowl was correct just had beans) I simply laugh. not even upset! just comical. seems like common sense and hard workers are hard to come by nowadays. i’ll just stick to chipotle.
• MQ

  Melody Quiros

  Feb 20, 2026
  5.0
  I will always love their food here. Every location is delicious! I was greeted and helped immediately when I walked in to pick up my Online order

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