El Pollo Loco

Reviews

• PK

  Paul Klett

  Apr 8, 2026
  5.0
  Very good. Helpful staff super friendly
• BH

  Bryan Hernandez

  Mar 31, 2026
  2.0
  The chicken was tough, and my mashed potatoes looked like they had been sitting in the heater for ages. The only thing that was decent was the macaroni and cheese.
• KG

  Karelin Gonzalez

  Mar 14, 2026
  5.0
  I had a great experience at El Pollo Loco. Lashaundra assisted us and she was very attentive, friendly, and very helpful throughout our visit. They have self-ordering tables, and she kindly helped us place our order and made sure everything was correct. The restaurant was clean and organized, and the overall service was excellent. Thank you, Lashaundra, for the great customer service!
• ZD

  zackary doyel

  Mar 9, 2026
  5.0
  awesome customer service, fast and delicious.
• TH

  Tara Hawks

  Mar 4, 2026
  2.0
  Generally speaking, it’s usually a descent place to eat. I prefer the Original Pollo Bowl or the protein bowl. As you can see, the rice was overcooked and in huge clumps, bean juice. I asked for easy beans and easy rice. The bowl was filled with beans. It seemed like there were 3 cups of beans in the bowl. It took 40 minutes to get two Original Pollo bowls. I, along with others waiting, were given a free drink of our choice. Well…I tried getting a fountain drink and my choices were empty. I went with the unsweetened tea. The tea had so much water in it that it was light brown in color. People that came in long after I did got their food before I did, which is odd IF you complete the orders as they come in. I contacted the store and spoke with the manager. She took my name and said she will remake the order correctly when I come back in. Honestly, I deserved a refund for food that wasn’t edible in addition to it being remade properly. I understand that you were short staffed due to call outs, but the staff that was there should have cooked the food properly. There was overcooked chicken on the grill. It was a tall man cutting up the chicken. He was slamming down the knife so hard on the cutting board that it was like he was taking his frustrations out on the cutting board. This definitely isn’t a good look. It looks bad. Hopefully, your manager or district many will read this and provide you some coaching. That overcooked chicken was cut up to be served to customers when it should have been thrown away.

Frequently Asked Questions About El Pollo Loco