Einstein Bros. Bagels

Reviews

• MS

  Malcolm Simkoff

  Mar 29, 2026
  2.0
  What a complete mess. We used to be regulars here, but I’m not sure what has happened with management or if they just don’t take training and customer service seriously as a corporation anymore but this has really gone downhill. First, after years of being able to call and make an order over the phone with no issue - they tell us today, it’s new policy you have to do it online and download their app - they refuse to take orders on the phone whatsoever - not even considering the fact I’m driving in the car with my family, trying to corral people and dealing with 4 things at once. So, I pull over and go online to order on the website - they then mess up the order after over charging me and give me someone else’s order. Of course when you try to call to speak to any human whatsoever, they just won’t pick up because why would they if they refuse to take orders on the phone now. This is what really sucks and is unfortunate about this new AI age where human touch is completely lost and you literally have no choice at resolution when there is an issue whatsoever
• CD

  Cyndi D

  Mar 9, 2026
  5.0
  The BEST This is our top choice for bagels in the morning. The establishment is tidy, and the staff are both friendly and quick to serve. We really enjoy the Maplehouse Egg Sandwich.
• CN

  Chuck Norris

  Mar 4, 2026
  1.0
  This is not a bagel, who ever is making these needs to be fired and a new baker needs to be taught.
• BD

  Breezy D

  Feb 21, 2026
  3.0
  I will drive further out just not get Einstein. They are always slow, out of something, or their customer service is off. They are not organized
• NS

  Naomi Savage

  Feb 8, 2026
  5.0
  I had such a great experience at Einstein Bagels thanks to TK! I wasn’t sure what to order, so I told her the kinds of flavors I usually like and asked for a recommendation. She suggested a bagel for me and she was absolutely spot on. It ended up being exactly what I would have picked if I’d known the menu better. On top of that, she was so kind and patient with my two little kids, which made the whole visit feel easy and enjoyable. It’s not always simple going out with kids, but TK made us feel welcome and taken care of. Great customer service and a great recommendation. We’ll definitely be back!

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