Wendy's

3.6
628 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
76 N. Stephanie Street, Henderson, NV
89074, United States

Hours

Reviews

3.6
628 reviews
5 stars
268
4 stars
121
3 stars
84
2 stars
35
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and disrespectful staff, particularly management, leading to a poor customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Food Quality

Several reviews mentioned issues with food quality, including cold, undercooked, or stale items.

Cleanliness

Customers noted that the dining area and facilities were often dirty and poorly maintained.

Drive-Thru Issues

The drive-thru service was frequently criticized for being slow and inefficient, with long wait times reported.
  • AP
    Adam Park
    Oct 31, 2025
    1.0
    They forgot half my order, acted like the ice cream machine was broken, and then hardly offered to fix the issue. Go to another location
  • CL
    Canvas Love
    Oct 27, 2025
    5.0
    The food was hot and fresh. Thank you
  • LM
    Little Milo
    Oct 18, 2025
    1.0
    Usually I can give grace to restaurant employees because I understand stress and customer service. But when your management does not care about concerns that's flat out bad customer service. While eating we noticed a bug in our drink obviously with anyone seeing that there appetite would be gone and meal ruined we told the manager and showed him the drink he proceeded to speak to us like we was lying and say there no ice in the machine when clearly there ice. The concern I have is my two year old drink and your manager did not care. I definitely will report this to the health department.
  • MG
    Mya Grate
    Oct 18, 2025
    1.0
    When I got my food it was burnt and black and the chicken tenders was advertised as brown and crispy the man DJ tried to lie and say that there was no ice in the machine, but we got ice from there. There was a flyer in our drink so either their machines are dirty or their ice machine is dirty. He was highly disrespectful mean, rude, and when I told him that the baby drink out of the cup that had a fly in it he didn’t care they need help and bad if I could give negative stars I would this is unacceptable I wouldn’t go here even if it was the last place on earth I would rather starve after that we didn’t even eat the rest of our food my stomach hurts and my throat feels funny we’re on the way to the er now I wouldn’t go here even if my life depended on it poor customer service
  • MC
    Matthew C.
    Oct 13, 2025
    1.0
    They try to upsell you on a cookie but always forget to give it to you.. you're always going to pay attention because they don't... Just want the commission for their upsell for the cookie...

Frequently Asked Questions About Wendy's

Is Stephanie Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.