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Wendy's

3.6
(1127 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
603 West Lake Mead Drive, Henderson, NV
89015, United States

Hours

Reviews

3.6
1,127 reviews
5 stars
447
4 stars
252
3 stars
178
2 stars
85
1 star
165

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with cold, stale, or poorly prepared food, including cold fries and dry burgers.

Customer Service

Service quality varied significantly; some customers praised friendly staff while others reported rude or unprofessional behavior.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Order Accuracy

Several customers experienced issues with incorrect orders, missing items, or substitutions without notification.

Staffing Issues

Customers noted that the location appeared understaffed, leading to slow service and long wait times.
  • AC
    Amanda Cain
    Feb 8, 2026
    1.0
    Found bottom bun was stale after getting home. Called and the person who answered the phone gave no name just ‘Wendy’s’. I told her the issue and she said ‘our buns aren’t stale.’ So I am lying? Mediocre customer service.
  • MM
    Mrs. M
    Jan 24, 2026
    1.0
    It's so bad. Shame because we live super close but honestly everything is bad. Cold fries and food, dry bread, old cinnamon rolls, even the chili was cold tonight when we tried this location for the third and final time. We we ordered a little bit of everything tonight and each different item was bad. Even tried throwing the fries in the air fryer when we got home but they were cold AND stale. Never again.
  • JT
    James Trunnell
    Dec 23, 2025
    5.0
    I took my 3 boys here and had a great experience. The food was tasty and the fries were fresh, but the thing that really put it over the top for me was the service. The manager (gentlemen with cornrows) was friendly, warm and definitely made me want to choose this again over the other Wendy's in town. The crew seemed to work well together and handled the orders very efficiently.
  • SJ
    Sandra Jacobs
    Dec 22, 2025
    1.0
    FF where cold, awful. Dave double so loaded with mayo ketchup could not eat so messy. Thru all out drive thru was friendly but food awful for big price. Take Pride in your work. You should never serve food you wouldn't eat.
  • AH
    Angela Harris
    Dec 21, 2025
    4.0
    We stopped at this location on 12/19/ 2025. We had a long drive so we parked and went inside to order( to stretch the legs our & kiddos could ect . Inside we met Shirley. She was attentive , kind and tried to make us feel welcome at this location, which she did. We wanted to sit and eat, but we had a really long drive ahead of us so we had to hit the road— But her customer service and care was so well — we had to stop by and leave her a good review

Frequently Asked Questions About Wendy's

Is Van Wagenen Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the opening hours for the drive-thru at Wendy's in Henderson, NV?

The drive-thru is open daily from 6:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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