Tropical Smoothie Cafe

3.2
494 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
621 Stephanie Street, Henderson, NV
89014, United States

Hours

Reviews

3.2
494 reviews
5 stars
195
4 stars
59
3 stars
36
2 stars
39
1 star
165

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.

Product Quality

Many customers reported dissatisfaction with the quality of smoothies and food, mentioning issues like watered-down drinks and incorrect orders.

Cleanliness

Several reviews pointed out unsanitary conditions, including dirty restrooms and sticky containers, contributing to a negative dining experience.

Atmosphere

Customers frequently complained about loud music and an unwelcoming environment, which detracted from their overall experience.

Management Issues

There were calls for better management and staff training, as many reviews indicated a lack of leadership and accountability among employees.
  • TD
    tasha devin
    Nov 12, 2025
    1.0
    Three times ive ordered delivery and items were missing. They never fix it or take responsibility. Im annoyed because food is not cheap and I cannot drive to their location. They really need a quality control person to ensure the items are all there as this is a constant issue.
  • KK
    Kristy
    Oct 24, 2025
    1.0
    This is the first time as a customer I've ever been treated as horrible. So I placed my order around 1:15am. So when I get there the lights on the inside are dim,and looks closed. Their open sign was turned off so I attempted to call the location. Well you see the employee walking back and forth looking at the car seeing me on the phone, yet she refused to answer. So I walked in and said you could at least answer the phone to let customers know you're still open because with the lights dim and off, you look closed. She continued to ignore me and the music was so loud I couldn't even hear her. When I asked her name again she refused to give it to me. She continued to have attitude and when I asked her why she couldn't answer the phone she said I'm cleaning as if I was a problem . You can just tell she hates her life and her job and she must be miserable. Which Tropical Smoothie you need to do better and Step Up On hiring, hire people that have some respect instead of no respect for customers. FYI employees like this make customers not want to come back.
  • MS
    mary stevenson
    Oct 23, 2025
    2.0
    set here for 15 minutes not one smoothie came out and there's three people ahead of us go to the one on warm springs it's super fast
  • LH
    Lee Hall
    Oct 15, 2025
    1.0
    Customer service terrible calling in take out order they answered all you here is loud music and laughing hello still know response
  • BM
    Brenda Moses
    Oct 3, 2025
    5.0
    It was easy to make a reservation.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours at Tropical Smoothie Cafe?

The cafe is open for dine-in from 6:00 AM to 2:00 AM every day of the week.