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McDonald's

3.7
(2559 reviews)

Business Details

701 E Horizon, Henderson, NV
89015, United States
(702) 565-1465
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
701 E Horizon, Henderson, NV
89015, United States

Hours

Reviews

3.7
2,559 reviews
5 stars
1,000
4 stars
580
3 stars
429
2 stars
201
1 star
349

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction.

Drive-Thru Experience

The drive-thru service was often criticized for being slow and orders frequently being incorrect.

Staff Attitude

While some staff were praised for their friendliness, many reviews highlighted a lack of professionalism and poor customer service.

Renovation Impact

The recent renovations were noted to have negatively affected the dining experience and service efficiency.
  • LA
    Lisa Axlen
    Feb 13, 2026
    3.0
    They forget a few things,got all the way home and didn't have what I paid for.
  • AA
    Ash_G
    Feb 8, 2026
    1.0
    I ordered food through the drive thru tonight at 6:43 pm. I had my window rolled down while waiting in line and heard the lady in the car in front of me say she was given chicken nuggets, which was not what she ordered and gave the Mcdonalds worker back the bag of food. She received her correct order and drove off. My order consisted of chicken nuggets so I pulled up to the window and asked the Mcdonalds worker if they were giving me the same bag of food the car before me gave back to them and the guy just looked at me and then asked a girl if the bag of food was given to the car ahead of me and she said yes. I told them I was not going to take the food and would like a new order. Someone who acted like a manager said new food would be made. They had me pull to the front and within a minute they brought my food out. I checked the bag and they gave me a medium fry instead of a large fry that I purchased. I told the girl and she brought out a large fry. I didn’t even check the nuggets as I was irritated and just wanted to leave. When I got home I discovered there were only 8 chicken nuggets for my kids instead of 10. I’m not nearly as upset about only receiving 8 chicken nuggets as I am about them trying to give me food that was in someone’s else’s hands. That’s just disgusting! We will not be returning.
  • PW
    Paul Woodhouse
    Feb 5, 2026
    1.0
    100 perfect not worth the money, just go to a real restaurant for a few dollars more. I would leave no stars if that was an option.
  • LM
    Lou M
    Feb 3, 2026
    1.0
    congrats on downgrading once again no wonder the stats on mcdonalds sales is down, the new renovation shrunk the size of the boring dine in, left one cashier, made 4 self checkout kiosk so you can work at mcdonalds for free, and got rid of the open beverage fountains, if you try getting breakfast here get ready to be irritated along with every other customers around you everytime. ordered 1 coke thats it, took him 3 minutes to do something he did in 10 seconds only after I had to bark at him, remember when mcdonalds use to care, now its just minimum requirement and drive thru focused
  • CS
    Candice Stonecypher
    Jan 29, 2026
    5.0
    Just had the kindest interaction going through the drive thru. I use their mobile app and it’s always quick and convenient! Thank you all that work there for the awesome service each and every time!

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in service at McDonald's at 701 E Horizon?

The dine-in service at McDonald's at 701 E Horizon is open 24 hours on Monday to Wednesday and Sunday, and from 5:00 AM to 11:00 PM Thursday through Saturday.

When can I use the drive-thru at this McDonald's location?

The drive-thru is open 24 hours Monday to Wednesday and Sunday, and from 5:00 AM to 4:00 AM the following day on Thursday through Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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