McDonald's

3.5
1588 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
220 W Sunset Rd, Henderson, NV
89011, United States

Hours

Reviews

3.5
1,588 reviews
5 stars
596
4 stars
322
3 stars
264
2 stars
122
1 star
284

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Customer Service

Mixed reviews on staff behavior, with some praising helpful employees while others report rude and unprofessional interactions.

Food Quality

Concerns about food temperature and quality, with reports of cold, overcooked, or poorly prepared items.

Service Speed

Many customers experienced long wait times, both in-store and at the drive-thru, leading to dissatisfaction.

Cleanliness

Some reviews mention cleanliness issues, particularly in bathrooms and the overall establishment.
  • GG
    G G
    Jan 5, 2026
    1.0
    Food is always cold:cheese doesn't even melt; cold chicken nuggets, cold bread buns and french fries. The hamburgers don't even look like the drive thru pictures: Big Mac patties are small and get lost in the lettuce (ratio of lettuce to "meat" is ridiculous). They need to address all of the above.
  • PY
    Philip Young
    Jan 2, 2026
    1.0
    For how much they get paid. I do all the work. No counter service. But they will stand there and stare at you..
  • DC
    Dennis Caparas
    Dec 28, 2025
    1.0
    I'm still upset about the monopoly thing. They didn't honor the the free food I showed with them (coupon) they insist to use the app in order to use and get the code for them to honor it. Until now that the promo is ended. I didn't get anything. Just saying. Sometime, in the future. If I'm hungry. I don't want to eat nor do takeout. I'm sorry, but that's how I feel and I'm sad because no one manages to help me, with the Monopoly thing.
  • FS
    flavio sanchez
    Dec 25, 2025
    1.0
    This restaurant needs help. After being parked for 15 min i had to ask about my order. I think they might have given away my food to the wrong car, because i was asked for my receipt. So i had to wait again. On top of the service being bad, i had paid for large meals. But they were out of large cups so they gave me medium, and when i finally got my food, the large fries were half full. I paid for large meals, and was given medium. Such a horrible experience. Its worth it to drive a little farther to a different location.
  • GS
    Ginger Shepherd
    Dec 13, 2025
    3.0
    Normally they don't make mistakes on my order ,but last time they got my simple order completely wrong twice ,they also got more mayo on the outside of my bag than on the inside of the burger,word of advice check your food before you leave and don't be in a hurry

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 220 W Sunset Rd, Henderson, NV?

The restaurant is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's at this location?

Delivery is available every day from 5:00 AM to 11:30 PM.