McDonald's

3.5
2409 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
310 N Boulder Hwy, Henderson, NV
89015, United States

Hours

Reviews

3.5
2,409 reviews
5 stars
848
4 stars
469
3 stars
449
2 stars
214
1 star
429

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and forgotten sauces.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and poor communication.

Food Quality

Several reviews mentioned food being cold, stale, or not fresh, with complaints about overcooked items and incorrect preparation.

Cleanliness

Some customers appreciated the cleanliness of the restaurant and restrooms, while others reported dirty conditions.

Drive-Thru Efficiency

Customers expressed frustration with long wait times and the practice of pulling forward in the drive-thru, which they found inefficient.
  • SR
    steve rodriguez
    Nov 13, 2025
    1.0
    This is by far the worst location for service and all around efficiency. They consistantly move drive thru customers in to waiting areas to wait for orders that are incorrect, incomplete and cold and unappetizing by the time they are received. I have given this place the benefit of the doubt on several occasions and have been left with a foul taste as far as how this place conducts business and how much management truly understands the impact this has on its local community.
  • LD
    Larry D
    Oct 30, 2025
    1.0
    I'm usually pretty forgiving of fast food joints in general, but ugh, so much bad, and they weren't even busy. Ordered a filet - overcooked and inedible. Also ordered a 10 piece, got 8. Asked for BBQ and got none. Asked for ketchup and got none. Typical drive thru metrics fudging, was sent around front to wait for "fresh fries" (to keep their throughout numbers up) but the person at the drive thru neglected to tell the runner where I was sent, so I had to go find the runner after waiting 15 minutes. Felt bad for the runner, they probably deal with frustrated customers like this all day, every day. Your experience may vary.
  • RB
    Rachel B
    Oct 29, 2025
    5.0
    Went in to use the bathroom, you have to have somebody open it for you. It was very clean. I was impressed. The restaurant itself was also quiet and clean. I ended up going through the drive-through and the customer service was spot on. Definitely one of my favorite McDonald’s in the valley.
  • KG
    Kirsten Grauman
    Oct 13, 2025
    1.0
    Not that I expect much from service workers these days, but you’re not even considered minimum wage. Probably shouldn’t deep sigh at your customers that give your corporation the opportunity to pay you better than most fast food chains. This specific AM team always seems to lack communication skills and customer service skills. Do not have a problem with other shifts. Honestly wouldn’t have even left a review, but it happens every time I go for coffee. I’ll try the one on College Dr.
  • JJ
    Jackiepoo1998@gmail.com Jackiepoo1998@gmail.com
    Oct 12, 2025
    1.0
    I ordered the 10 piece chicken nuggets in our delivery. There was no sauce. Suppose to be 2. We didn't even get 1. So on delivery , am I supposed to drive back to get the dipping sauce? I'm writing this review because it's not the 1st time. They forgot the sauce 2 other times. It's on the receipt so how are they forgetting. Also 2 months ago, we ordered 4 double cheeseburger and fries. Went inside to pick up order. Checked the order when we got to the car and 2 of the cheeseburgers were missing. At least we checked before getting home. I would suggest going to any other restaurant or another McDonald's.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on N Boulder Hwy in Henderson, NV?

McDonald's is open 24 hours a day, 7 days a week.

When is the drive-through service available at this McDonald's location?

The drive-through is open 24/7, every day of the week.