Jimmy John's

4.0
171 reviews

About

Sandwich Restaurant

Location

Jimmy John's
106 N Stephanie St, Henderson, NV
89074, United States

Hours

Reviews

4.0
171 reviews
5 stars
110
4 stars
14
3 stars
10
2 stars
10
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some praising friendly service while others report rudeness and unhelpfulness.

Order Accuracy

Multiple reviews highlight issues with incorrect orders and poor handling of complaints, leading to customer dissatisfaction.

Food Quality

While many customers enjoy the sandwiches and find them fresh, there are complaints about portion sizes and inconsistencies in food preparation.

Delivery Issues

Several customers experienced problems with delivery, including missed orders and poor communication from delivery staff.

Pricing Concerns

Customers have noted rising prices and perceived value issues, with some feeling that the cost does not match the quality of the food.
  • CL
    Cam Lady
    Oct 26, 2025
    1.0
    My order was given to an “Uber driver” on a bicycle and never showed up, and was offered no solution to missing food.
  • EM
    epic Me
    Sep 26, 2025
    1.0
    I had a very disappointing experience at Jimmy John’s recently due to the incredibly rude service from an employee named Dallen. From the moment I approached the counter, he seemed annoyed that I was even there. Every time I asked a simple question about the menu, he would roll his eyes or shake his head, making me feel like a burden rather than a customer. Customer service like this is completely unacceptable, especially when all I wanted was to place a straightforward order. I hope management takes note—because no matter how good the sandwiches are, I won’t be returning if this is how guests are treated. The sandwich makers were very kind.
  • TC
    Tre Conz
    Sep 1, 2025
    1.0
    Horrible no lettuce drenched douched with sauce absolutely no sandwich art at all looked like a train wreck
  • SB
    Stephen Black
    Aug 5, 2025
    5.0
    It was good I enjoy there wraps like the Italian one the best!
  • JW
    JP Williams
    Jul 25, 2025
    1.0
    TERRIBLE!!! Been here 3x. Each time they got it wrong. So when I spoke w Sophie who said she was the mgr, she agreed to fix it and replace the sandwich with the correct order and as gratitude for being a loyal customer Sophie agreed to comp my wife a sandwich for the inconvenience of having to go back and get it correct for the 3rd time mind you. Well my wife got her comped sandwich but they refused to honor the agreement and did not replace the original sandwich they messed up. It became an ordeal involving police after their staff member pointed a knife at me and threatened me on camera mind you. Needless to say, we won't be back. Poor representation of JJ Product and what the company stands for. It is owned privately and the owner is either clueless about the real issues, or its just bad business. I do not recommend this location. Sure the owner will take this down but whatever. Terrible service, and did not keep their word. Worst JJs experience ever.