Jimmy John's

3.9
206 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1321 W Sunset Rd, Henderson, NV
89014, United States

Hours

Reviews

3.9
206 reviews
5 stars
122
4 stars
26
3 stars
9
2 stars
17
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times for delivery.

Food Quality

While many praised the freshness and taste of the sandwiches, there were complaints about portion sizes and inconsistencies in order accuracy.

Cleanliness

The store was often noted for its cleanliness, with several customers appreciating the tidy environment.

Customer Experience

Some customers highlighted excellent service experiences, particularly from specific staff members, contrasting with negative experiences reported by others.
  • JG
    Joseph Gonzalez
    Dec 30, 2025
    5.0
    Great food great location
  • MB
    Matt Butler
    Dec 20, 2025
    2.0
    I used to love jimmy John’s but there’s a heavy set girl here at this location that acts like the ingredients are coming out of her check 🤣 so it just depends on who makes the sandwich I guess. The last time I was in I was pretty disappointed. Definitely not consistent here.
  • LG
    Lisa G
    Dec 6, 2025
    2.0
    Me and my husband have been going to this location since we’ve moved here three years ago. Today is the first time that we were very disappointed. First off we didn’t really get a greeting like we usually do when we walk in. The cashier had an attitude. No service the smile and I said I wanted to get the beach club and he rudely said he couldn’t hear me. So I spoke up no big deal. Ordered my sandwiches, told me the amount and to pay “here” pointing at the card reader. As I was doing that he just took off somewhere in the back. I guess he was done with me. Usually someone asks if I would like receipt. The sandwich meat… 3 strips of meat. That’s it? As we were eating the “kid” that was making sandwiches was hacking up a lougee. Gross!!! It looks like there was an older guy there who might be a manager and he was eating something. He told that same kid to come and “try a piece” (no biggie). But when the kid ate whatever it was he did not wash his hands when he went back to touch other food. Cross contamination! We won’t be coming back to this location.
  • SB
    Stephen Black
    Aug 4, 2025
    5.0
    The food was great it was made fresh.
  • DD
    desirevinsanity
    Sep 6, 2021
    2.0
    Every time I place a delivery order it takes an absurd amount of time to receive it. Definitely not "freaky fast." It took 45 minutes to get my sub, mind you, it was being delivered a couple of blocks away from the store, Google maps says its a 5 minute drive, and anyone who's ever been inside of a jimmy john's knows it takes them about a minute to make a sandwich.