Brand Certified
El Pollo Loco
3.8(764 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
10585 S Eastern Ave, Henderson, NV
89052, United States
Certified by El Pollo Loco • Mar 01, 2026
(702) 407-8555
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/nv/henderson/10585-s-eastern-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.8
764 reviews
5 stars
363
4 stars
158
3 stars
101
2 stars
49
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and poor service experiences, particularly in the drive-thru and during order fulfillment.
Food Quality
Feedback on food quality was mixed, with some customers enjoying the meals while others complained about dry, burnt, or old chicken.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
Employee Performance
While some employees received praise for their friendliness and efficiency, others were criticized for poor customer service and lack of professionalism.
Ordering Experience
Customers expressed frustration with the self-service kiosks, citing difficulties in ordering and a lack of assistance from staff.
- MSMARKROBERT WRONGWAY MURPHY SRFeb 20, 20265.0Flame ROASTED...WHTZ KNOT TO. LIKE AGED INTERIOR..FAST DRV THREW.. HOTT
- DDDarrel DavisJan 30, 20261.0Incredibly rude staff! You need to have a class on basic human etiquette for your staff
- BHBeth HjelleJan 30, 20265.0Food decent but service is excellent, which will make me come back again and again. During a card reader outage they didn’t make any issue, just gave my food for free. Much appreciated!
- ANAdel NassarJan 30, 20261.0Having 10 workers and take away order takes 30 minutes unacceptable
- JKJan KalajianJan 24, 20263.0I got day old chicken. I asked for help and he never even spoke to me when he helped with the automated ordering. I asked to b shown and he did it without any explanation . Except for the chicken, the tortillas, and salsa were great.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Henderson, NV?
El Pollo Loco in Henderson, NV is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 10:30 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I place an order for pickup or delivery through a mobile app?
Yes, you can use the El Pollo Loco app available on the Apple App Store or order directly via their online menu link.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Henderson?
El Pollo Loco is located at 10585 S Eastern Ave, Henderson, NV 89052, United States.
Does El Pollo Loco have free Wi-Fi and drive-thru service?
Yes, El Pollo Loco offers free Wi-Fi and has a drive-thru service available.
What nearby restaurants can I visit along with El Pollo Loco?
Near El Pollo Loco, you can visit Pei Wei for Asian cuisine, Cubanidad 1885 for Cuban food and smoothies, and Crumbl Cookies or Crumbl - Henderson for desserts.
Are there any nearby cafes for coffee before or after dining at El Pollo Loco?
Yes, nearby cafes include Bad Owl Coffee, Starbucks, and The Coffee Bean & Tea Leaf for your coffee and tea needs.
Which nearby services can help if I want to combine my visit with a beauty or wellness appointment?
Nearby you can find Posare Salon, Mallyna Lash & Brow Lounge, and Senses nail spa for beauty and spa treatments.
What are some nearby essential services around El Pollo Loco in Henderson?
Nearby essential services include Polo Cleaners for dry cleaning, Jiffy Smog and DEKRA Inspection Services for automotive needs, and U.S. Bank for financial services.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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