Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
751 reviews
5 stars
358
4 stars
156
3 stars
100
2 stars
48
1 star
89
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including burnt and dry chicken, stale sides, and inconsistent flavors.
Service Issues
Customers frequently mentioned poor service, including long wait times, incomplete orders, and unhelpful staff.
Cleanliness
Multiple reviews highlighted unsanitary conditions, with dirty tables and bathrooms being a common complaint.
Ordering Experience
The use of self-service kiosks was criticized for being confusing and impersonal, with some customers preferring traditional ordering methods.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- DSDEBRAH SCHAFFERNov 11, 20252.0Food loke warm ! No burrito on the BBR! No black beans offered ! Going down hill!
- JWJasmine WilliamsNov 7, 20255.0Every time my husband and I visit this El Pollo Loco, we look forward to seeing Violet! She is absolutely amazing! Always so nice, personable, and genuinely happy to see us. She remembers us by name, asks how we’re doing, and goes above and beyond to make sure our food is fresh and perfect every single time. Violet is incredibly fast and precise with every order. We never have to wait long, and she always gets everything right, down to the smallest detail like our condiments. You can tell she truly loves her job, and it shows in the way she treats every customer with care and positivity. We visit often, and Violet is a big reason why. She’s an outstanding employee and a true example of great customer service. Thank you, Violet, for always making our experience such a pleasure!
- SOStacy OneillNov 1, 20251.0Horrible service! Took over 30 minutes to get my order! And the man who “says” he’s the GM was screaming at me and was talking about the wrong order! Also sanitation rags should NEVER be next to food! 🤮 literally on the plate! If Roberto is the manager he should address the health code violation before verbally attacking a customer!
- PCPramilla ChandOct 22, 20251.0We ordered the $12:99 deal. The chicken was burnt and very old. Couldn't eat at all. After we asked for another one she just gave one piece instead of replacing it with three pieces. She didn't even apologize. The chicken was really burnt. I don't understand how they can even serve to the customer. The tables were all dirty so I had to wipe our table to eat there.
- TMTom McNeelyOct 13, 20255.0Excellent food. Had a coupon and the deal was great.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Henderson, NV?
El Pollo Loco in Henderson, NV is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 10:30 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I place an order for pickup or delivery through a mobile app?
Yes, you can use the El Pollo Loco app available on the Apple App Store or order directly via their online menu link.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Henderson?
El Pollo Loco is located at 10585 S Eastern Ave, Henderson, NV 89052, United States.
Does El Pollo Loco have free Wi-Fi and drive-thru service?
Yes, El Pollo Loco offers free Wi-Fi and has a drive-thru service available.
What nearby restaurants can I visit along with El Pollo Loco?
Near El Pollo Loco, you can visit Pei Wei for Asian cuisine, Cubanidad 1885 for Cuban food and smoothies, and Crumbl Cookies or Crumbl - Henderson for desserts.
Are there any nearby cafes for coffee before or after dining at El Pollo Loco?
Yes, nearby cafes include Bad Owl Coffee, Starbucks, and The Coffee Bean & Tea Leaf for your coffee and tea needs.
Which nearby services can help if I want to combine my visit with a beauty or wellness appointment?
Nearby you can find Posare Salon, Mallyna Lash & Brow Lounge, and Senses nail spa for beauty and spa treatments.
What are some nearby essential services around El Pollo Loco in Henderson?
Nearby essential services include Polo Cleaners for dry cleaning, Jiffy Smog and DEKRA Inspection Services for automotive needs, and U.S. Bank for financial services.