El Pollo Loco

3.9
751 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
10585 S Eastern Ave, Henderson, NV
89052, United States

Hours

Reviews

3.9
751 reviews
5 stars
358
4 stars
156
3 stars
100
2 stars
48
1 star
89

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including burnt and dry chicken, stale sides, and inconsistent flavors.

Service Issues

Customers frequently mentioned poor service, including long wait times, incomplete orders, and unhelpful staff.

Cleanliness

Multiple reviews highlighted unsanitary conditions, with dirty tables and bathrooms being a common complaint.

Ordering Experience

The use of self-service kiosks was criticized for being confusing and impersonal, with some customers preferring traditional ordering methods.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • DS
    DEBRAH SCHAFFER
    Nov 11, 2025
    2.0
    Food loke warm ! No burrito on the BBR! No black beans offered ! Going down hill!
  • JW
    Jasmine Williams
    Nov 7, 2025
    5.0
    Every time my husband and I visit this El Pollo Loco, we look forward to seeing Violet! She is absolutely amazing! Always so nice, personable, and genuinely happy to see us. She remembers us by name, asks how we’re doing, and goes above and beyond to make sure our food is fresh and perfect every single time. Violet is incredibly fast and precise with every order. We never have to wait long, and she always gets everything right, down to the smallest detail like our condiments. You can tell she truly loves her job, and it shows in the way she treats every customer with care and positivity. We visit often, and Violet is a big reason why. She’s an outstanding employee and a true example of great customer service. Thank you, Violet, for always making our experience such a pleasure!
  • SO
    Stacy Oneill
    Nov 1, 2025
    1.0
    Horrible service! Took over 30 minutes to get my order! And the man who “says” he’s the GM was screaming at me and was talking about the wrong order! Also sanitation rags should NEVER be next to food! 🤮 literally on the plate! If Roberto is the manager he should address the health code violation before verbally attacking a customer!
  • PC
    Pramilla Chand
    Oct 22, 2025
    1.0
    We ordered the $12:99 deal. The chicken was burnt and very old. Couldn't eat at all. After we asked for another one she just gave one piece instead of replacing it with three pieces. She didn't even apologize. The chicken was really burnt. I don't understand how they can even serve to the customer. The tables were all dirty so I had to wipe our table to eat there.
  • TM
    Tom McNeely
    Oct 13, 2025
    5.0
    Excellent food. Had a coupon and the deal was great.

Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Henderson, NV?

El Pollo Loco in Henderson, NV is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 10:30 AM to 9:30 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services for your convenience.