Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,055 reviews
5 stars
491
4 stars
213
3 stars
113
2 stars
72
1 star
166
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many experiencing undercooked or stale items, while others praised the taste and freshness.
Service Issues
Numerous reviews highlighted poor customer service, including incorrect orders, rude staff, and long wait times.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and bathrooms, with some describing the environment as filthy.
Positive Staff Interactions
Despite the negative feedback, some customers mentioned friendly and helpful staff members who provided good service.
Drive-Thru Efficiency
The drive-thru service received mixed reviews, with some praising its speed while others reported incorrect orders and long waits.
- SSshlomi sNov 17, 20255.0Great location very fast and good service
- MTMia ThurgoodNov 6, 20251.0Corporate needs to focus on this location. I do not recommend going here. Disgusting for many reasons. The personal hygiene of the employees and the horrible customer service along with a lying manager. I still took my food and it was cold and gross!
- JTJohn TomOct 14, 20251.0Extremely cold inside, counter staff refused to assist us with the kiosk order, needed to leave and go through drive through and they still got our order incorrect
- MWMarcus WareOct 9, 20251.0Ordered a full me but only got half
- JUJacob UriasOct 7, 20252.0The wait was very long, which we understand happens sometimes, but the food was terrible. It looked rushed and poorly made. We ordered three Pollo Bowls, and all of them were half empty and messy. Very disappointing — we’ve never experienced such poor quality at this location.
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Henderson, NV?
El Pollo Loco is open Monday to Thursday from 10:00 AM to 11:00 PM, Friday from 10:00 AM to 10:30 PM, Saturday from 10:00 AM to 11:00 PM, and Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco Henderson offer delivery services?
Yes, El Pollo Loco Henderson offers delivery services for customer convenience.
Can I order food from El Pollo Loco Henderson online?
Yes, you can order online through their website or via the El Pollo Loco app, available on the App Store.
What types of payment does El Pollo Loco in Henderson accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Henderson, NV?
El Pollo Loco is located at 185 N Stephanie St, Henderson, NV 89074, USA.
What cuisine and services does El Pollo Loco Henderson offer?
El Pollo Loco is a Mexican, chicken, fast food restaurant that also provides catering services.
Is there free Wi-Fi available at El Pollo Loco Henderson?
Yes, the restaurant offers free Wi-Fi for customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include Panda Express, Papa Murphy's (pizza), Subway, and Qdoba for a variety of fast food and casual dining options.
Are there any nearby services for dental or eyecare near El Pollo Loco Henderson?
Yes, Stephanie Dental Group and Henderson Family Eyecare are close by for dental and eyecare needs.
What nearby government or transportation services are accessible from El Pollo Loco Henderson?
Nearby you can find the Nevada Department of Motor Vehicles, Henderson DMV Full Service, Nevada DMV Now Kiosk, and general DMV offices for transportation and government services.