Brand Certified
El Pollo Loco
3.7(1070 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
185 N Stephanie St, Henderson, NV
89074, United States
Certified by El Pollo Loco • Mar 01, 2026
(702) 558-0082
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/nv/henderson/185-n-stephanie-st
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.7
1,070 reviews
5 stars
496
4 stars
215
3 stars
115
2 stars
74
1 star
170
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions.
Food Quality
Mixed reviews on food quality, with some praising the taste while others noted issues like undercooked or stale food.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant and bathrooms.
Positive Staff Interactions
Some customers mentioned friendly and helpful staff members, particularly in the drive-thru.
Inconsistent Experience
Overall experiences varied greatly, with some customers expressing satisfaction while others had significant complaints.
- JDJill Ann Dudley5 days ago3.0Drive through was very slow. Waited 10 minutes to order. This location is usually better than this…
- PWPatrick WaltonFeb 13, 20263.0Food and service was good. Definitely in need of a remodel. Salsa bar was closed and no iced tea.
- SSSalvadorsitoFeb 4, 20261.0A disaster. The chicken was undercooked. The pico de gallo was almost spoiled. The serrano peppers were rotten. A complete mess.
- RVRRW VegasJan 26, 20262.0Is it a healthier choice , maybe a little , and haven't seen a chicken get cut into pieces like they do , take a normal single piece of chicken and cut it into 2 pieces and call it two pieces , hmmm , a whole chicken , 8 pieces , not a half chicken
- ALAngie .LehmanJan 17, 20264.0We had a coupon for the $12.00 chicken deal for two people and gave the gal the coupon. She took the coupon from my husband and he also ordered 1 drink. When we got to our seat he realized the coupon was not applied so he went back to tell her and she asked where is the coupon? We told her we gave it to you and since he ordered a drink they still owed us $2.00. So she seemed like she did not know what to do. Anyways she proceeded to wait on other customers while we waited and waited, so rude. They need to take care of the customer that they messed up on before moving on to others, we waited 20 minutes for our food. Ok so we got our food and they redeemed themselves and gave us extra food, so higher rating 😊
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