El Pollo Loco

3.9
1097 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
274 W Lake Mead Pkwy, Henderson, NV
89015, United States

Hours

Reviews

3.9
1,097 reviews
5 stars
538
4 stars
226
3 stars
118
2 stars
69
1 star
146

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked chicken, small portion sizes, and watery sides.

Service Issues

Numerous reviews highlighted poor customer service, including incorrect orders, lack of urgency, and unhelpful staff.

Pricing Concerns

Several customers expressed dissatisfaction with menu pricing, feeling that the food did not justify the cost.

Cleanliness

Multiple reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting friendly staff and enjoyable meals.
  • BC
    brandon chappell
    Oct 8, 2025
    2.0
    Menu prices are wrong. Got a quesadilla combo on the menu it's 9.99 but got charged $10.30. They never gave me a reciept I had to go back and ask for it.
  • SL
    Sam Latzzis
    Sep 22, 2025
    5.0
    Great chicken tacos
  • WB
    Watch Bella
    Sep 11, 2025
    3.0
    These businesses, and all these other franchisers can lower the prices if they want to they just don’t want to know until they start selling less
  • KB
    Kim Borelly
    Sep 8, 2025
    4.0
    The food was delicious. I asked to get a tiny taste of the cheese that goes in the burrito and the employee wanted to charge me, as if I was ordering a side of cheese. I didn't want a full side of it, just a taste to see if that was what was the making it spicy. I tried to teach some about good customer service and that I didn't need to be charged for just a smidge. Hopefully their manager teaches them.
  • DS
    Daniel Stefanski
    Sep 6, 2025
    1.0
    Everytime I go here its something. Either the order is wrong or foods not good but yet I keep going for some reason. I went last night and it was a double wammy, food was so bad I tossed it, on top of receiving a double ckn avocado bowl instead of the salad like I had ordered. All the ckn was so brown and hard it was almost ineadible. I think I finally had enough to say I wont be back.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Henderson, NV?

El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday and from 10:00 AM to 10:00 PM on Sunday.

Where is El Pollo Loco located in Henderson, NV?

El Pollo Loco is located at 274 W Lake Mead Pkwy, Henderson, NV 89015.