Brand Certified
El Pollo Loco
3.9(1119 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
274 W Lake Mead Pkwy, Henderson, NV
89015, United States
Certified by El Pollo Loco • Mar 01, 2026
(702) 566-8544
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/nv/henderson/274-w-lake-mead-pkwy
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.9
1,119 reviews
5 stars
549
4 stars
229
3 stars
121
2 stars
69
1 star
151
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked chicken, watery bowls, and insufficient portions.
Service Issues
Numerous reviews highlighted poor customer service, including incorrect orders, rude staff, and long wait times.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and sticky surfaces.
Value for Money
Customers expressed concerns about high prices relative to the quality and quantity of food received.
Staff Friendliness
Despite the issues, some reviews mentioned friendly staff and good service experiences.
- GBGardner BroadbentJan 29, 20265.0I get the original pollo bowl. It's only about 6 bucks and it's a cheap lunch and good and fast.
- LMLucy McNamaraJan 26, 20265.0Divino!!
- CQCesar QuinonesJan 23, 20264.0Food is good but they always forget something. Usually dressing for salad or a complete side order.
- SDSarah DoughertyJan 14, 20263.0Got the 🥑 bowl was good except for it more like bean soup. Too many beans with bean juice not very much of other ingredients needless to say they were swimming in bean juice. I think next time I'll have them put the beans on the side so I can put them in the bowl without all the liquid.
- MFMichael FastowJan 12, 20261.0They are open for one star, we were never greeted, as we waited for two minutes +, one employee walked pass us to clean the soda machine as we walked in without saying a word. Goodbye (no other customers were in the store. Need to close this location or higher professionals.
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Certified March 01, 2026Yext Knowledge Graph
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