Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,110 reviews
5 stars
546
4 stars
227
3 stars
119
2 stars
69
1 star
149
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with the quality and quantity of food, including undercooked chicken, small portions, and watery sides.
Service Issues
Numerous reviews highlighted poor service, including incorrect orders, understaffing, and unhelpful staff.
Pricing Concerns
Several customers expressed dissatisfaction with menu pricing, feeling that the food did not justify the cost.
Cleanliness
Multiple reviews mentioned cleanliness issues within the restaurant, including dirty tables and service areas.
Customer Loyalty
Despite the issues, some customers indicated a willingness to return, citing good food and friendly service when it is available.
- FLFaith LiDec 5, 20251.0Do not go to this location. Huge disappointment. Their chicken looks deflated and sad. Their wings have no meat. They are understaffed you pay way too much for food. You expect to be good and it’s not. Very disappointing once you get home.
- DSDam SonDec 5, 20253.0I paid extra to get the Mixed eight piece meal. They decided to put three of the eight pieces were wings. With absolutely zero meat on them do not ever pay extra for the mix absolute waste of money.
- MDMaribell DornDec 4, 20251.0No limes, no chicken crunchy tacos no Chile cerano...cold food
- JLJavier E. LarisDec 3, 20255.0Good food at affordable prices.
- TZThelma ZarachDec 1, 20255.0Didn't go inside. Food was great, Food was hot when I got it at checkout.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Henderson, NV?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday and from 10:00 AM to 10:00 PM on Sunday.
Where is El Pollo Loco located in Henderson, NV?
El Pollo Loco is located at 274 W Lake Mead Pkwy, Henderson, NV 89015.
What is the specialty of El Pollo Loco's food?
El Pollo Loco specializes in fire-grilled chicken marinated with herbs, spices, fruit juices, and garlic, served in authentic Mexican entrees with handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there a mobile app to order from El Pollo Loco?
Yes, you can order through the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco in Henderson provide catering services?
Yes, catering services are available at this El Pollo Loco location.
Is there a drive-thru option at this El Pollo Loco location?
Yes, this location features a drive-thru service for convenient ordering.
Are there any nearby medical centers close to El Pollo Loco in Henderson?
Yes, nearby medical centers include Lake Mead Healthcare Center, Henderson Boulder Hwy Healthcare Center, and Southwest Medical Associates.
What other dining options are near El Pollo Loco at 274 W Lake Mead Pkwy?
Nearby dining options include Chick-fil-A, Café Fiesta, Jimmy John's, and Olive Garden Italian Restaurant.
Are there any wellness or spa centers near El Pollo Loco in Henderson?
Yes, customers can visit nearby wellness centers such as QueenPro Massage Ltd., Eureka Salon, and Essential Therapeutic Massage.