Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Henderson,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,097 reviews
5 stars
538
4 stars
226
3 stars
118
2 stars
69
1 star
146
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked chicken, small portion sizes, and watery sides.
Service Issues
Numerous reviews highlighted poor customer service, including incorrect orders, lack of urgency, and unhelpful staff.
Pricing Concerns
Several customers expressed dissatisfaction with menu pricing, feeling that the food did not justify the cost.
Cleanliness
Multiple reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and enjoyable meals.
- BCbrandon chappellOct 8, 20252.0Menu prices are wrong. Got a quesadilla combo on the menu it's 9.99 but got charged $10.30. They never gave me a reciept I had to go back and ask for it.
- SLSam LatzzisSep 22, 20255.0Great chicken tacos
- WBWatch BellaSep 11, 20253.0These businesses, and all these other franchisers can lower the prices if they want to they just don’t want to know until they start selling less
- KBKim BorellySep 8, 20254.0The food was delicious. I asked to get a tiny taste of the cheese that goes in the burrito and the employee wanted to charge me, as if I was ordering a side of cheese. I didn't want a full side of it, just a taste to see if that was what was the making it spicy. I tried to teach some about good customer service and that I didn't need to be charged for just a smidge. Hopefully their manager teaches them.
- DSDaniel StefanskiSep 6, 20251.0Everytime I go here its something. Either the order is wrong or foods not good but yet I keep going for some reason. I went last night and it was a double wammy, food was so bad I tossed it, on top of receiving a double ckn avocado bowl instead of the salad like I had ordered. All the ckn was so brown and hard it was almost ineadible. I think I finally had enough to say I wont be back.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Henderson, NV?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday and from 10:00 AM to 10:00 PM on Sunday.
Where is El Pollo Loco located in Henderson, NV?
El Pollo Loco is located at 274 W Lake Mead Pkwy, Henderson, NV 89015.
What is the specialty of El Pollo Loco's food?
El Pollo Loco specializes in fire-grilled chicken marinated with herbs, spices, fruit juices, and garlic, served in authentic Mexican entrees with handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there a mobile app to order from El Pollo Loco?
Yes, you can order through the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco in Henderson provide catering services?
Yes, catering services are available at this El Pollo Loco location.
Is there a drive-thru option at this El Pollo Loco location?
Yes, this location features a drive-thru service for convenient ordering.
Are there any nearby medical centers close to El Pollo Loco in Henderson?
Yes, nearby medical centers include Lake Mead Healthcare Center, Henderson Boulder Hwy Healthcare Center, and Southwest Medical Associates.
What other dining options are near El Pollo Loco at 274 W Lake Mead Pkwy?
Nearby dining options include Chick-fil-A, Café Fiesta, Jimmy John's, and Olive Garden Italian Restaurant.
Are there any wellness or spa centers near El Pollo Loco in Henderson?
Yes, customers can visit nearby wellness centers such as QueenPro Massage Ltd., Eureka Salon, and Essential Therapeutic Massage.