Dunkin'

Reviews

• DH

  Diane Hartley

  1 day ago
  3.0
  No cash card only. Counter person confused
• RR

  RaylynneB

  Dec 20, 2025
  1.0
  The lady that works the drive thru is terrible. She refuses to do little things like last week, my husband has issues with his hands and arms and sometimes he can't reach out fully and he asked her to just reach out a little further so he could reach the bag and she refused. Today, she told me it was a 10 minute wait for snackin bacon. I waited less than 2 minutes. Horrible customer service, she should be fired.
• KL

  Karen Leal

  Dec 18, 2025
  1.0
  Horrible customer service, don’t know if these ppl are new but I have always come here and these ppl always make my coffee so good but not these past 2 times I been there. Medium drinks aren’t full anymore. so I asked the guy to remake me one and he made it horrible no flavor what so ever and made me wait like 20 more mins. Horrible won’t be coming here ever again.
• DG

  Drea Gordon

  Dec 11, 2025
  1.0
  We always go to pink box and the customer service is usually pretty good there. But this morning my son wanted to try something different. We walked in and there wasn't any sort of greeting or acknowledgement. I didn't know I had to use the kiosk. I was standing there for a few minutes and even had employees looking at me. I then realized I had to use the kiosk. Not a big issue but noticed the menu was a bit different from what was displayed so I canceled and went back to the counter. I stood there for another few minutes. There were two women with collard shirts. One blue and one black I am assuming management. There were about 2-3 other workers in black dunkin t-shirts. They looked at me and didn't even say not one word. All the employees heard me when I kept saying excuse me because they looked at me. It wasn't until one employee named Paula help me. I asked about the kiosk and she said actually I can help you here and ring you up. She was so sweet and models what the face of dunkin should be. I hope she gets a raise or atleast credit for how she turned the situation around because I was ready to walk out. The management and employees aside from Paula are horrible. I am a manager in a big retail company and would be disgusted if my employees modeled this kind of behavior to our customers.
• SS

  Shelby Saldivar

  Dec 11, 2025
  1.0
  Very irritated this morning. First of all, they wouldn’t take cash, which makes no sense because cash is legal tender, so if you want to use cash you have to put it on a gift card. Against my better judgment I did it, and I wish I hadn’t because the iced coffee with cream and sugar that I ordered was terrible. They didn’t put enough sugar or mix it properly and the coffee tasted like it was burnt. The girl at the window was sweet and patient though.

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