Dairy Queen Grill & Chill

3.8
827 reviews
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Business Details

240 E Lake Mead Pkwy, Henderson, NV
89015-5582, United States
(702) 558-8221
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
240 E Lake Mead Pkwy, Henderson, NV
89015-5582, United States

Hours

Reviews

3.8
827 reviews
5 stars
396
4 stars
155
3 stars
108
2 stars
56
1 star
112

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff interactions, and inconsistent service quality.

Food Quality

While many enjoyed the ice cream and some food items, there were complaints about food being cold, poorly prepared, or overpriced.

Cleanliness

Several reviews mentioned cleanliness issues, including foul odors and dirty tables, indicating a need for better maintenance.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding food portions.

Positive Experiences

Despite the negatives, some customers praised specific staff members for excellent service and highlighted the quality of certain menu items like Blizzards.
  • JP
    Janine Polk
    Aug 11, 2025
    2.0
    Ranch was like water. Very strange.
  • HM
    Holly Marie
    Aug 9, 2025
    1.0
    Went through the drive thru around 7 PM and waited about 30 mins. Understandable if the place was short-staffed. Although once I got to the speaker to order, you could barely hear them. This is an issue especially for me because I am hard of hearing and the drive thru was the most convenient for me and I’ve never had issues with speakers being this quiet before. We got to the window finally and we were greeted by a very rude younger lady with glasses and a tattoo on her arm. She asked me if I wanted my receipt and I said yes, and then she handed me my card back and said “No receipt?” but she had an attitude this entire interaction. Maybe do better and hire people who actually want to do their job, or she needs a coaching.
  • DB
    DERRIC BROUSSARD
    Aug 2, 2025
    1.0
    Says open until 11pm Friday. Here at 930pm front doors locked. Not the first time this has happened. Won't be coming back anytime soon
  • TT
    Tijania
    Jul 20, 2025
    1.0
    Extremely rude young lady taking orders I don't think she wanted to be at work.
  • EM
    Emily Markley
    Jul 13, 2025
    5.0
    I had an issue with an in-app order (my fault) and Jamie was amazingly helpful. She cleared up the issue without any pushback. She made my order to perfection and did it quickly. Great customer service. And the mixing bowl mashup blizzard is delicious!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the regular opening hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 11:00 AM to 8:00 PM.