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Brand Certified

Chipotle Mexican Grill

3.0
(414 reviews)

About

Mexican Restaurant
Chipotle St. Rose & Amigo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3588 Saint Rose Pkwy, Henderson, NV
89052, United States

Hours

Reviews

3.0
414 reviews
5 stars
149
4 stars
45
3 stars
25
2 stars
28
1 star
167

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted ongoing cleanliness problems, including dirty tables, unsanitary food preparation areas, and reports of bugs in food.

Customer Service

There are numerous complaints about poor customer service, including unhelpful staff, long wait times, and lack of attention to customers.

Food Quality

Customers reported inconsistent food quality, including small portion sizes, undercooked rice, and stale ingredients.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members, indicating that experiences can vary.
  • PG
    Phil G
    2 days ago
    1.0
    Chipotle lanes at a complete standstill eight cars deep I go inside ask for some help maybe get my order on the counter instead of waiting in this line not one person comes up to talk to me or greet me or do anything. I read on the other review service to not even come to this chipotle and now I see why here I am stuck in this lane now I can’t even get out if I wanted to
  • RS
    Ryan & Toni Sims
    3 days ago
    5.0
    We want to take a moment to recognize an exceptional team at Chipotle for delivering a truly standout customer experience. Ashley greeted us at the beginning of the line with warmth and professionalism. Noah continued the service seamlessly, maintaining a positive and attentive attitude. Jen and Jaden finalized our order, remaining pleasant, efficient, and engaged through the entire interaction. There was a delay caused by a challenging situation with a customer ahead of us, which led to the line backing up. Even so, the team handled it with patience, clear communication, and grace. They worked diligently to keep things moving while thoughtfully managing expectations. Most importantly, they acknowledged the inconvenience and made accommodations to ensure we still left satisfied. It is rare to encounter this level of genuine care and professionalism. Their ability to stay calm, courteous, and solution oriented in a difficult moment speaks volumes about their character and teamwork. Ashley, Noah, Jen, and Jaden absolutely earned this five star review. The Sims~
  • SK
    Savannah Knightly
    Feb 17, 2026
    5.0
    Great food. Very nice and clean inside. Customer service was wonderful and the cook lady was back there rocking it. Definitely my go to Chipotle.
  • KL
    Kevin Linsley
    Feb 17, 2026
    5.0
    Idk the managers name but he was white with arm tattoos. Super nice and friendly. Amazing customer service. Best I've seen from Chipotle ever. Glad to have found this location and will be coming back more frequently
  • DP
    D P
    Feb 12, 2026
    1.0
    Won’t ever go to the chipotle again the customer service is trash. There was one employee that had red hair I believe she was Korean Very nasty attitude, and when I asked her for extra chicken, she smashed the chicken on top of the other chicken very bad customer service and somebody needs to fired her.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at St. Rose & Amigo offer?

Chipotle offers customizable Mexican menu items like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill at 3588 Saint Rose Pkwy?

Chipotle is open daily from 10:30 AM to 11:00 PM at this location.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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